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Next: Concantenate issues ...
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Since: Nov 15, 2007 Posts: 4
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(Msg. 1) Posted: Thu Nov 15, 2007 6:28 am
Post subject: Word 2003 Archived from groups: microsoft>public>mac>office>word (more info?)
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| I have a 50 page document and when I scroll upwards, the topmost line keeps
repeating itself and replacing the normal text above it. When I scroll down
again, the document returns back to normal. How do I fix this? I've already
uninstalled and reinistalled Word.
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>> Stay informed about: Word 2003 |
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Since: Apr 05, 2006 Posts: 152
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(Msg. 2) Posted: Thu Nov 15, 2007 11:34 am
Post subject: Re: Word 2003 [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
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Hiya,
Just this one document or all documents? Is the line really replacint the
text in the document, can that be slow rendering of your video card? What
happen if you after scrolling upwards, when you think the line is repeating,
minimalize and then maximalize the Word window (use the + and - buttons at
t he right top of the Word window)
On 15.11.2007 15:28, in article
B85ABC20-95C5-4976-8B67-0ABA481F92C2.DeleteThis@microsoft.com, "Scott Schwemmer"
<ScottSchwemmer.DeleteThis@discussions.microsoft.com> wrote:
> I have a 50 page document and when I scroll upwards, the topmost line keeps
> repeating itself and replacing the normal text above it. When I scroll down
> again, the document returns back to normal. How do I fix this? I've already
> uninstalled and reinistalled Word.
> >> Stay informed about: Word 2003 |
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| Back to top |
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External

Since: Nov 15, 2007 Posts: 4
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(Msg. 3) Posted: Thu Nov 15, 2007 11:34 am
Post subject: Re: Word 2003 [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
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Not sure if it is actually replacing the lines above, but the line is
definitely repeating over and over again as I scroll up. This doesn't happen
all the time, but it started a few days ago and was still occuring yesterday.
I haven't done anything new to the computer, so I don't know exactly how to
trouble shoot this.
"little_creature" wrote:
> Hiya,
> Just this one document or all documents? Is the line really replacint the
> text in the document, can that be slow rendering of your video card? What
> happen if you after scrolling upwards, when you think the line is repeating,
> minimalize and then maximalize the Word window (use the + and - buttons at
> t he right top of the Word window)
>
>
> On 15.11.2007 15:28, in article
> B85ABC20-95C5-4976-8B67-0ABA481F92C2.TakeThisOut@microsoft.com, "Scott Schwemmer"
> <ScottSchwemmer.TakeThisOut@discussions.microsoft.com> wrote:
>
> > I have a 50 page document and when I scroll upwards, the topmost line keeps
> > repeating itself and replacing the normal text above it. When I scroll down
> > again, the document returns back to normal. How do I fix this? I've already
> > uninstalled and reinistalled Word.
> >
>
> >> Stay informed about: Word 2003 |
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External

Since: Nov 15, 2007 Posts: 4
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(Msg. 4) Posted: Thu Nov 15, 2007 11:34 am
Post subject: Re: Word 2003 [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
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I'm just repeating my last e-mail because I forget to check "notify me of
replies." I would appreciate it if you pasted your response here. Thanks for
the help.
"little_creature" wrote:
> Hiya,
> Just this one document or all documents? Is the line really replacint the
> text in the document, can that be slow rendering of your video card? What
> happen if you after scrolling upwards, when you think the line is repeating,
> minimalize and then maximalize the Word window (use the + and - buttons at
> t he right top of the Word window)
>
>
> On 15.11.2007 15:28, in article
> B85ABC20-95C5-4976-8B67-0ABA481F92C2.DeleteThis@microsoft.com, "Scott Schwemmer"
> <ScottSchwemmer.DeleteThis@discussions.microsoft.com> wrote:
>
> > I have a 50 page document and when I scroll upwards, the topmost line keeps
> > repeating itself and replacing the normal text above it. When I scroll down
> > again, the document returns back to normal. How do I fix this? I've already
> > uninstalled and reinistalled Word.
> >
>
> >> Stay informed about: Word 2003 |
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| Back to top |
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External

Since: Apr 06, 2006 Posts: 693
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(Msg. 5) Posted: Thu Nov 15, 2007 12:41 pm
Post subject: Re: Word 2003 [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
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Hi Scott -
For future reference, reinstalling Office or Office apps is *rarely* the
correct approach and almost never the first step to take if any problems
arise. The apps themselves aren't typically the root of the problem and
reinstalling can cause other problems that compound the situation. and - as
you've found - reinstallation seldom corrects the problem. The issue is most
likely with a supporting file or the doc itself.
If you do have to remove, make sure to use the Remove Office utility rather
than just dragging stuff to the Trash. Also, reinstalling sets you back to
the version on the install disk, so you also have to re-apply all the
updates in sequence (beginning with 11.3.5 if Office 2004) and it doesn't
hurt to run Disk Utility - Repair Disk Permissions after any OS or app
updates.
As to your current issue: It would help to know which version of Word/Office
you're using and, as l_c asked, whether this is occurring only in the one
doc or occurring in others as well. Further, the configuration of your Mac
may be a factor here too - model, RAM, etc.
Gut reaction is that is a corrupt doc or that the doc has some corrupt
content (graphic, table, extensive change tracking or some other cause). Try
the following if it's just the one doc:
Command+A (to select all)
Shift+LeftArrow (to deselect the last ¶)
Comand+C (to copy)
Then paste into a new blank doc
If that doesn't correct the situation in the new file or if other docs
present the same behavior post back with your results plus the info
requested above.
--
HTH |:>)
Bob Jones
[MVP] Office:Mac
"Scott Schwemmer" <ScottSchwemmer RemoveThis @discussions.microsoft.com> wrote in
message news:B85ABC20-95C5-4976-8B67-0ABA481F92C2@microsoft.com...
>I have a 50 page document and when I scroll upwards, the topmost line keeps
> repeating itself and replacing the normal text above it. When I scroll
> down
> again, the document returns back to normal. How do I fix this? I've
> already
> uninstalled and reinistalled Word.
> >> Stay informed about: Word 2003 |
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| Back to top |
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 |  |
External

Since: Sep 11, 2007 Posts: 278
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(Msg. 6) Posted: Thu Nov 15, 2007 2:41 pm
Post subject: Re: Word 2003 [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
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Hi Bob,
Scott is using Word 2003, as the subject line says; he's accidentally landed
in the Mac Word newsgroup, presumably because of the badly designed
Microsoft Communities interface. :-(
On 15/11/2007 18:41, in article ePUTz66JIHA.4584.RemoveThis@TK2MSFTNGP03.phx.gbl,
"CyberTaz" <typegeneraltaz1ATcomcastdotnet> wrote:
> Hi Scott -
>
> For future reference, reinstalling Office or Office apps is *rarely* the
> correct approach and almost never the first step to take if any problems
> arise. The apps themselves aren't typically the root of the problem and
> reinstalling can cause other problems that compound the situation. and - as
> you've found - reinstallation seldom corrects the problem. The issue is most
> likely with a supporting file or the doc itself.
>
> If you do have to remove, make sure to use the Remove Office utility rather
> than just dragging stuff to the Trash. Also, reinstalling sets you back to
> the version on the install disk, so you also have to re-apply all the
> updates in sequence (beginning with 11.3.5 if Office 2004) and it doesn't
> hurt to run Disk Utility - Repair Disk Permissions after any OS or app
> updates.
>
> As to your current issue: It would help to know which version of Word/Office
> you're using and, as l_c asked, whether this is occurring only in the one
> doc or occurring in others as well. Further, the configuration of your Mac
> may be a factor here too - model, RAM, etc.
>
> Gut reaction is that is a corrupt doc or that the doc has some corrupt
> content (graphic, table, extensive change tracking or some other cause). Try
> the following if it's just the one doc:
>
> Command+A (to select all)
> Shift+LeftArrow (to deselect the last ¶)
> Comand+C (to copy)
> Then paste into a new blank doc
>
> If that doesn't correct the situation in the new file or if other docs
> present the same behavior post back with your results plus the info
> requested above.
--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)
*** Please always reply to the newsgroup. *** >> Stay informed about: Word 2003 |
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External

Since: Nov 15, 2007 Posts: 4
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(Msg. 7) Posted: Thu Nov 15, 2007 3:33 pm
Post subject: Re: Word 2003 [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
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I have a Dell Dimension 4600 with Microsoft Word 2003. I cut and pasted the
text into a new document, but the problem persists. I opened other
documents, and the same thing occurs there. When I uninstalled and then
reinstalled Word, I used the disks that came with the computer, but as I've
already said, this did not work (I did that at the suggestion of a Dell and a
Microsoft tech).
Any other suggestions?
"CyberTaz" wrote:
> Hi Scott -
>
> For future reference, reinstalling Office or Office apps is *rarely* the
> correct approach and almost never the first step to take if any problems
> arise. The apps themselves aren't typically the root of the problem and
> reinstalling can cause other problems that compound the situation. and - as
> you've found - reinstallation seldom corrects the problem. The issue is most
> likely with a supporting file or the doc itself.
>
> If you do have to remove, make sure to use the Remove Office utility rather
> than just dragging stuff to the Trash. Also, reinstalling sets you back to
> the version on the install disk, so you also have to re-apply all the
> updates in sequence (beginning with 11.3.5 if Office 2004) and it doesn't
> hurt to run Disk Utility - Repair Disk Permissions after any OS or app
> updates.
>
> As to your current issue: It would help to know which version of Word/Office
> you're using and, as l_c asked, whether this is occurring only in the one
> doc or occurring in others as well. Further, the configuration of your Mac
> may be a factor here too - model, RAM, etc.
>
> Gut reaction is that is a corrupt doc or that the doc has some corrupt
> content (graphic, table, extensive change tracking or some other cause). Try
> the following if it's just the one doc:
>
> Command+A (to select all)
> Shift+LeftArrow (to deselect the last ¶)
> Comand+C (to copy)
> Then paste into a new blank doc
>
> If that doesn't correct the situation in the new file or if other docs
> present the same behavior post back with your results plus the info
> requested above.
> --
> HTH |:>)
> Bob Jones
> [MVP] Office:Mac
>
> "Scott Schwemmer" <ScottSchwemmer DeleteThis @discussions.microsoft.com> wrote in
> message news:B85ABC20-95C5-4976-8B67-0ABA481F92C2@microsoft.com...
> >I have a 50 page document and when I scroll upwards, the topmost line keeps
> > repeating itself and replacing the normal text above it. When I scroll
> > down
> > again, the document returns back to normal. How do I fix this? I've
> > already
> > uninstalled and reinistalled Word.
> >
>
>
> >> Stay informed about: Word 2003 |
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| Back to top |
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External

Since: Feb 04, 2004 Posts: 914
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(Msg. 8) Posted: Thu Nov 15, 2007 5:43 pm
Post subject: Re: Word 2003 [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
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Hello Scott,
Just for future reference, here's where all the discussion groups are
listed, so you can choose a PC group:
http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx
The ability to spray you anywhere is a charming foible of Microsoft's
"Communities" web interface.
But hang around for a while on this one -- I bet CyberTaz, or another person
who's across both Mac and PC, will update the answer (sorry, it's not my
territory).
Cheers,
Clive Huggan
============
On 16/11/07 5:28 AM, in article C3624E5B.4055%mbintener@NOmvpsSPAM.org,
"Michel Bintener" <mbintener RemoveThis @NOmvpsSPAM.org> wrote:
> Hi Bob,
>
> Scott is using Word 2003, as the subject line says; he's accidentally landed
> in the Mac Word newsgroup, presumably because of the badly designed
> Microsoft Communities interface. :-(
>
>
> On 15/11/2007 18:41, in article ePUTz66JIHA.4584 RemoveThis @TK2MSFTNGP03.phx.gbl,
> "CyberTaz" <typegeneraltaz1ATcomcastdotnet> wrote:
>
>> Hi Scott -
>>
>> For future reference, reinstalling Office or Office apps is *rarely* the
>> correct approach and almost never the first step to take if any problems
>> arise. The apps themselves aren't typically the root of the problem and
>> reinstalling can cause other problems that compound the situation. and - as
>> you've found - reinstallation seldom corrects the problem. The issue is most
>> likely with a supporting file or the doc itself.
>>
>> If you do have to remove, make sure to use the Remove Office utility rather
>> than just dragging stuff to the Trash. Also, reinstalling sets you back to
>> the version on the install disk, so you also have to re-apply all the
>> updates in sequence (beginning with 11.3.5 if Office 2004) and it doesn't
>> hurt to run Disk Utility - Repair Disk Permissions after any OS or app
>> updates.
>>
>> As to your current issue: It would help to know which version of Word/Office
>> you're using and, as l_c asked, whether this is occurring only in the one
>> doc or occurring in others as well. Further, the configuration of your Mac
>> may be a factor here too - model, RAM, etc.
>>
>> Gut reaction is that is a corrupt doc or that the doc has some corrupt
>> content (graphic, table, extensive change tracking or some other cause). Try
>> the following if it's just the one doc:
>>
>> Command+A (to select all)
>> Shift+LeftArrow (to deselect the last ¶)
>> Comand+C (to copy)
>> Then paste into a new blank doc
>>
>> If that doesn't correct the situation in the new file or if other docs
>> present the same behavior post back with your results plus the info
>> requested above. >> Stay informed about: Word 2003 |
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External

Since: Jul 20, 2005 Posts: 1758
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(Msg. 9) Posted: Fri Nov 16, 2007 6:28 am
Post subject: Re: Word 2003 [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
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Sorry - I mistakenly assumed the "2003" in the subject line was a typo:(
Reinstallation of a Windows box is a whole different ball of wax &
(conversely to Macs) is one of the more common resolutions. Apparently it
isn't the program, itself, but it possibly could be a Windows Registry issue
- not my territory:-)
If you're having the same problem in other docs I wouldn't expect the
copy/paste trick to do any good - there is obviously something going on with
the system rather than the docs themselves. It may be a virus, a corrupt
Normal.dot, or a hardware problem.
I'd suggest you follow Clive's recommendation to ask in one of the Windows
Word groups using the link he provided to get you started. I've seen
reference to similar problems but you'll get a more direct reply there.
Good Luck |:>)
Bob Jones
[MVP] Office:Mac
On 11/15/07 6:33 PM, in article
25E42D92-A8A9-4C37-B117-20405C67D21A.DeleteThis@microsoft.com, "Scott Schwemmer"
<ScottSchwemmer.DeleteThis@discussions.microsoft.com> wrote:
> I have a Dell Dimension 4600 with Microsoft Word 2003. I cut and pasted the
> text into a new document, but the problem persists. I opened other
> documents, and the same thing occurs there. When I uninstalled and then
> reinstalled Word, I used the disks that came with the computer, but as I've
> already said, this did not work (I did that at the suggestion of a Dell and a
> Microsoft tech).
>
> Any other suggestions?
>
> "CyberTaz" wrote:
>
>> Hi Scott -
>>
>> For future reference, reinstalling Office or Office apps is *rarely* the
>> correct approach and almost never the first step to take if any problems
>> arise. The apps themselves aren't typically the root of the problem and
>> reinstalling can cause other problems that compound the situation. and - as
>> you've found - reinstallation seldom corrects the problem. The issue is most
>> likely with a supporting file or the doc itself.
>>
>> If you do have to remove, make sure to use the Remove Office utility rather
>> than just dragging stuff to the Trash. Also, reinstalling sets you back to
>> the version on the install disk, so you also have to re-apply all the
>> updates in sequence (beginning with 11.3.5 if Office 2004) and it doesn't
>> hurt to run Disk Utility - Repair Disk Permissions after any OS or app
>> updates.
>>
>> As to your current issue: It would help to know which version of Word/Office
>> you're using and, as l_c asked, whether this is occurring only in the one
>> doc or occurring in others as well. Further, the configuration of your Mac
>> may be a factor here too - model, RAM, etc.
>>
>> Gut reaction is that is a corrupt doc or that the doc has some corrupt
>> content (graphic, table, extensive change tracking or some other cause). Try
>> the following if it's just the one doc:
>>
>> Command+A (to select all)
>> Shift+LeftArrow (to deselect the last ¶)
>> Comand+C (to copy)
>> Then paste into a new blank doc
>>
>> If that doesn't correct the situation in the new file or if other docs
>> present the same behavior post back with your results plus the info
>> requested above.
>> --
>> HTH |:>)
>> Bob Jones
>> [MVP] Office:Mac
>>
>> "Scott Schwemmer" <ScottSchwemmer.DeleteThis@discussions.microsoft.com> wrote in
>> message news:B85ABC20-95C5-4976-8B67-0ABA481F92C2@microsoft.com...
>>> I have a 50 page document and when I scroll upwards, the topmost line keeps
>>> repeating itself and replacing the normal text above it. When I scroll
>>> down
>>> again, the document returns back to normal. How do I fix this? I've
>>> already
>>> uninstalled and reinistalled Word.
>>>
>>
>>
>> >> Stay informed about: Word 2003 |
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| Back to top |
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 |  |
External

Since: May 22, 2004 Posts: 1819
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(Msg. 10) Posted: Sat Nov 17, 2007 6:55 am
Post subject: Re: Word 2003 [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
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Hi Scott:
We can't answer this one in this group because this group is dedicated to
Macintosh Word, running on the Mac.
However: Your problem is suggestive of a bad graphics driver. Get onto the
Dell site and update the driver for your graphics card. That may help.
The other problem is your Normal template: Find that and delete it.
Either of these may fix the problem, and they are not fixed by a re-install.
And carry this question over to the PC Word group, you'll have a better
chance there.
Cheers
On 16/11/07 9:03 AM, in article
25E42D92-A8A9-4C37-B117-20405C67D21A DeleteThis @microsoft.com, "Scott Schwemmer"
<ScottSchwemmer DeleteThis @discussions.microsoft.com> wrote:
> I have a Dell Dimension 4600 with Microsoft Word 2003. I cut and pasted the
> text into a new document, but the problem persists. I opened other
> documents, and the same thing occurs there. When I uninstalled and then
> reinstalled Word, I used the disks that came with the computer, but as I've
> already said, this did not work (I did that at the suggestion of a Dell and a
> Microsoft tech).
>
> Any other suggestions?
>
> "CyberTaz" wrote:
>
>> Hi Scott -
>>
>> For future reference, reinstalling Office or Office apps is *rarely* the
>> correct approach and almost never the first step to take if any problems
>> arise. The apps themselves aren't typically the root of the problem and
>> reinstalling can cause other problems that compound the situation. and - as
>> you've found - reinstallation seldom corrects the problem. The issue is most
>> likely with a supporting file or the doc itself.
>>
>> If you do have to remove, make sure to use the Remove Office utility rather
>> than just dragging stuff to the Trash. Also, reinstalling sets you back to
>> the version on the install disk, so you also have to re-apply all the
>> updates in sequence (beginning with 11.3.5 if Office 2004) and it doesn't
>> hurt to run Disk Utility - Repair Disk Permissions after any OS or app
>> updates.
>>
>> As to your current issue: It would help to know which version of Word/Office
>> you're using and, as l_c asked, whether this is occurring only in the one
>> doc or occurring in others as well. Further, the configuration of your Mac
>> may be a factor here too - model, RAM, etc.
>>
>> Gut reaction is that is a corrupt doc or that the doc has some corrupt
>> content (graphic, table, extensive change tracking or some other cause). Try
>> the following if it's just the one doc:
>>
>> Command+A (to select all)
>> Shift+LeftArrow (to deselect the last ¶)
>> Comand+C (to copy)
>> Then paste into a new blank doc
>>
>> If that doesn't correct the situation in the new file or if other docs
>> present the same behavior post back with your results plus the info
>> requested above.
>> --
>> HTH |:>)
>> Bob Jones
>> [MVP] Office:Mac
>>
>> "Scott Schwemmer" <ScottSchwemmer DeleteThis @discussions.microsoft.com> wrote in
>> message news:B85ABC20-95C5-4976-8B67-0ABA481F92C2@microsoft.com...
>>> I have a 50 page document and when I scroll upwards, the topmost line keeps
>>> repeating itself and replacing the normal text above it. When I scroll
>>> down
>>> again, the document returns back to normal. How do I fix this? I've
>>> already
>>> uninstalled and reinistalled Word.
>>>
>>
>>
>>
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:john@mcghie.name >> Stay informed about: Word 2003 |
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Since: Apr 22, 2007 Posts: 44
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(Msg. 11) Posted: Sat Nov 17, 2007 12:35 pm
Post subject: Re: Word 2003 [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
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Hi Scott:
I also suspect the video card, but also check for some spyware or
viruses would be usefull. Try ad-aware at http://www.lavasoft.com/
(free for home users) for spyware and http://www.avast.com/ for
viruses (used to be free at my times for home users). Just download
and install and runt these 2 Sw and the new video card driver as well.
That should solve your problem
On Nov 17, 10:45 am, John McGhie <j....TakeThisOut@mcghie.name> wrote:
> Hi Scott:
>
> We can't answer this one in this group because this group is dedicated to
> Macintosh Word, running on the Mac.
>
> However: Your problem is suggestive of a bad graphics driver. Get onto the
> Dell site and update the driver for your graphics card. That may help.
>
> The other problem is your Normal template: Find that and delete it.
>
> Either of these may fix the problem, and they are not fixed by a re-install.
>
> And carry this question over to the PC Word group, you'll have a better
> chance there.
>
> Cheers
>
> On 16/11/07 9:03 AM, in article
> 25E42D92-A8A9-4C37-B117-20405C67D....TakeThisOut@microsoft.com, "Scott Schwemmer"
> >> Stay informed about: Word 2003 |
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External

Since: Jan 22, 2008 Posts: 4
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(Msg. 12) Posted: Tue Jan 22, 2008 11:59 pm
Post subject: RE: Word 2003 [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
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My daughter is experiencing the same problem. Did you ever get a fix to the
problem? If so what was it? I know they say you posted this in wrong place,
but I searched the internet and it seems that a lot of people are
experiencing this problem but are saying it is a mouse problem when
scrolling, or a graphics card issue or a video driver issue. Other people
suspect it is a video driver problem, but there are several different types
of video drivers having the same problem from the post I have seen. We ended
up reformatting my daughter's HP system and reloading Windows XP media center
and reinstalling Office 2003 she is using the Student version, but other
people are seeing this on Vista, XP Professional and I think on Word 2007 as
well as 2003. It still was a problem. So now I know it wasn't the OS or
maybe a DLL got messed up. My daughter had loaded Word 2007 but Microsoft
had her uninstall it and that's when she started having problems. See the
following link for more on the same issue I suspect. So where are the MVP on
this issue. It's the same problem people all over are having but explaining
it differently. I see a MAJOR PROBLEM BEING INGNORED BY MICROSOFT--why?
Anyway if you found a fix could you please let me know. My daughter relies
on Word 2003 for her work and is losing time and money with this issue.
Thanks,
Yvonne Schaffer
"Scott Schwemmer" wrote:
> I have a 50 page document and when I scroll upwards, the topmost line keeps
> repeating itself and replacing the normal text above it. When I scroll down
> again, the document returns back to normal. How do I fix this? I've already
> uninstalled and reinistalled Word.
> >> Stay informed about: Word 2003 |
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| Back to top |
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External

Since: Jan 22, 2008 Posts: 4
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(Msg. 13) Posted: Wed Jan 23, 2008 12:40 am
Post subject: RE: Word 2003 [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
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Scott:
Did you ever get this problem resolved? Please advise, since my daughter is
having the same problem? We ended up reformatting her disk and starting over
and we are still having the problem with Word 2003.
"Scott Schwemmer" wrote:
> I have a 50 page document and when I scroll upwards, the topmost line keeps
> repeating itself and replacing the normal text above it. When I scroll down
> again, the document returns back to normal. How do I fix this? I've already
> uninstalled and reinistalled Word.
> >> Stay informed about: Word 2003 |
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| Back to top |
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 |  |
External

Since: Jan 22, 2008 Posts: 4
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(Msg. 14) Posted: Wed Jan 23, 2008 12:46 am
Post subject: RE: Word 2003 [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
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Here is the link.
Sorry had problem so I thought my message didn't post. Here is a link to
the same issue.
https://www.microsoft.com/communities/newsgroups/list/en-us/default.as...dg=micr
"yvonne" wrote:
> My daughter is experiencing the same problem. Did you ever get a fix to the
> problem? If so what was it? I know they say you posted this in wrong place,
> but I searched the internet and it seems that a lot of people are
> experiencing this problem but are saying it is a mouse problem when
> scrolling, or a graphics card issue or a video driver issue. Other people
> suspect it is a video driver problem, but there are several different types
> of video drivers having the same problem from the post I have seen. We ended
> up reformatting my daughter's HP system and reloading Windows XP media center
> and reinstalling Office 2003 she is using the Student version, but other
> people are seeing this on Vista, XP Professional and I think on Word 2007 as
> well as 2003. It still was a problem. So now I know it wasn't the OS or
> maybe a DLL got messed up. My daughter had loaded Word 2007 but Microsoft
> had her uninstall it and that's when she started having problems. See the
> following link for more on the same issue I suspect. So where are the MVP on
> this issue. It's the same problem people all over are having but explaining
> it differently. I see a MAJOR PROBLEM BEING INGNORED BY MICROSOFT--why?
> Anyway if you found a fix could you please let me know. My daughter relies
> on Word 2003 for her work and is losing time and money with this issue.
> Thanks,
> Yvonne Schaffer
>
> "Scott Schwemmer" wrote:
>
> > I have a 50 page document and when I scroll upwards, the topmost line keeps
> > repeating itself and replacing the normal text above it. When I scroll down
> > again, the document returns back to normal. How do I fix this? I've already
> > uninstalled and reinistalled Word.
> > >> Stay informed about: Word 2003 |
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External

Since: May 22, 2004 Posts: 1819
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(Msg. 15) Posted: Thu Jan 24, 2008 5:34 am
Post subject: Re: Word 2003 [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
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Hi Yvonne:
The answer to your question " I see a MAJOR PROBLEM BEING INGNORED BY
MICROSOFT--why? " is:
Because Microsoft does not make the software that is causing the issue.
In Windows XP and Vista, chances are the graphics card is the same in many
different computers. If it is, chances are it is running the same driver
software on both platforms. If it is, and that driver software (made by the
manufacturer of the graphics card, not by Microsoft) is doing the wrong
thing, then there is nothing Microsoft can do about it.
That's your answer. You may not LIKE it any better than anyone else would,
but that's it. I can't come to your house and tell you how to cook, and
neither can Microsoft march into another manufacturer's office and demand
that they change their ways.
The closest they could come is to engineer Windows o refuse to load a driver
which did this. To the maximum extent possible, they have done that. Any
more, and the graphics driver would not load at all, and if it didn't,
nobody who owned that kind of graphics card would be able to see anything.
Never ask "why" in computer forums :-) Chances are, even if you find out
why, the explanation will not represent useful information. The problem
remains, and we do not have a solution for you.
By the way, it's not "major" problem in Microsoft Word. Simply scroll back
two screens-full, then forward again, each time it happens. That forces the
graphics driver to re-calculate the display of that area of the document.
Chances are, on the next try it will have better results.
Sorry about that!
On 23/01/08 6:59 PM, in article
82B58ED2-EC77-4489-AC1A-163EBCB90034 RemoveThis @microsoft.com, "yvonne"
<yvonne RemoveThis @discussions.microsoft.com> wrote:
> My daughter is experiencing the same problem. Did you ever get a fix to the
> problem? If so what was it? I know they say you posted this in wrong place,
> but I searched the internet and it seems that a lot of people are
> experiencing this problem but are saying it is a mouse problem when
> scrolling, or a graphics card issue or a video driver issue. Other people
> suspect it is a video driver problem, but there are several different types
> of video drivers having the same problem from the post I have seen. We ended
> up reformatting my daughter's HP system and reloading Windows XP media center
> and reinstalling Office 2003 she is using the Student version, but other
> people are seeing this on Vista, XP Professional and I think on Word 2007 as
> well as 2003. It still was a problem. So now I know it wasn't the OS or
> maybe a DLL got messed up. My daughter had loaded Word 2007 but Microsoft
> had her uninstall it and that's when she started having problems. See the
> following link for more on the same issue I suspect. So where are the MVP on
> this issue. It's the same problem people all over are having but explaining
> it differently. I see a MAJOR PROBLEM BEING INGNORED BY MICROSOFT--why?
> Anyway if you found a fix could you please let me know. My daughter relies
> on Word 2003 for her work and is losing time and money with this issue.
> Thanks,
> Yvonne Schaffer
>
> "Scott Schwemmer" wrote:
>
>> I have a 50 page document and when I scroll upwards, the topmost line keeps
>> repeating itself and replacing the normal text above it. When I scroll down
>> again, the document returns back to normal. How do I fix this? I've already
>> uninstalled and reinistalled Word.
>>
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:john@mcghie.name >> Stay informed about: Word 2003 |
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