Comcast has reduced my download speed

I may be asking the wrong group but since I am a Mac user I will give
it a try. My problem has to do with Comcast who sent me a letter
stating that my cable internet connection cost is being increased by
25% since I am not using any of their other services even though the
rate I was paying was "grandfathered." (I get TV by satellite) I
called to complain and that same day my download speed was reduced to
about 160 KBPS although the person i spoke to on the phone claimed
that the connection is 768 KBPS. I first noticed it when attempting
to listen to musical videos on YouTube. The download became so slow
that the feed would play for a few seconds and then pause for several
seconds and then proceed again but continued to repeat the pauses
throughout the video. This had never happened before so I am convinced
that Comcast has deliberately compromised my download speed as they
can easily do. Have any of you experienced this problem with Comcast?
Have any of you taken them to small claims court to have the problem
resolved? I am open to any suggestions as to how to deal with Comcast.
Thanks, Jay

On 2008-04-29 18:14:30 -0400, Jay <judwms RemoveThis @yahoo.com> said:

> I may be asking the wrong group but since I am a Mac user I will give
> it a try. My problem has to do with Comcast who sent me a letter
> stating that my cable internet connection cost is being increased by
> 25% since I am not using any of their other services even though the
> rate I was paying was "grandfathered." (I get TV by satellite) I
> called to complain and that same day my download speed was reduced to
> about 160 KBPS although the person i spoke to on the phone claimed
> that the connection is 768 KBPS. I first noticed it when attempting
> to listen to musical videos on YouTube. The download became so slow
> that the feed would play for a few seconds and then pause for several
> seconds and then proceed again but continued to repeat the pauses
> throughout the video. This had never happened before so I am convinced
> that Comcast has deliberately compromised my download speed as they
> can easily do. Have any of you experienced this problem with Comcast?
> Have any of you taken them to small claims court to have the problem
> resolved? I am open to any suggestions as to how to deal with Comcast.
> Thanks, Jay

Jay,

Word of this has been floating all over the net. I won't use Comcast
and am sticking with the fastest DSL I can get, still slower then cable
however, when cable runs right. But, at least I am not being messed
with. I have also heard of problems with connections to VN's and being
throttled. Try opening a port above 15000 and see if it will help.
Rumor is they are also blocking ports. So, I am not using them for now
even if it means to stay with DSL for awhile. Sue them, it's not right.

Joe