Delegates in an Exchange environment

On 11/8/07 9:48 PM, in article OQCD1rnIIHA.484.DeleteThis@TK2MSFTNGP06.phx.gbl,
"William Smith" did writeth:

> Christopher Boerger wrote:
>> We are having a bugger of a time getting Entourage to work setting up
>> delegates in Entourage. I did my best to follow the advice of these fellows
>> <http://www.macusenet.com/archive/index-t-71157.html> but I'm still not
>> getting any love.
>>
>> If I set things up as outlined in the above post and leave the Advanced tab
>> under Delegates blank I will get the ever-so-common Error 65486. If I enter
>> just the first part of the servers FQDN I will get an Error 277 or after a
>> long CPU intensive pause an Error 64927.
>>
>> We are using Exchange Server 2003.
>
> Hi Christopher!
>
> If you leave that field blank then Entourage assumes the Exchange Server
> from the Account Settings tab is your Delegation Server.
>
> If you enter just the first part of that server address you're still
> trying to get to the same place. Are you sure that you don't need to
> specify a different server as your Delegation Server?

Hey William,

I'm pretty sure the delegate server is the same but can't be 100% sure as I
have no access to the Exchange server. We're pretty much dead in the water
now. After suggesting trying some suggestions from Microsoft Knowledge Base
our server admin replied:

"I am hesitant to start making random changes to the Exchange Server to test
theories -- unfortunately, when a change is made to the IIS or Exchange
servers, it cannot be undone by simply removing or disabling it, and it
sometimes requires re-install of IIS or Exchange Server to correct such
changes. If you accidentally remove a checkmark for a front-end or back-end
Exchange Server setting, for example, it removes links to many different
things, including the server certificates. Each of those events then have
to be re-installed/configured. I've been there before, and don't want to go
there again...

....I talked with a friend of mine that works for the Great Lakes region
Microsoft office, and asked him if he could point me to someone in his group
that could help with getting Entourage to play well with Exchange Server
2003, and he wise-cracked, 'Tell them to use VMware and Outlook 2003...'.
Wasn't very helpful, but I'm used to it..."

Thanks Microsoft for hobbling your own product, making your preferred (and I
emphasize YOUR preferred) product a nightmare to use and making life
difficult for your users. On top of that, when we ask for your help you
ridicule us for using YOUR product and then essentially tell us to go away.

Unacceptable. It's no wonder IT are starting to wake up to the growing
alternatives in open source and Linux. Your guy from Great Lakes certainly
embodies why Microsoft's influence is beginning to decline and why the IT
press generally agrees you've done nothing but pump out bloated, buggy,
unimaginative and half-baked software whose main purpose is to enforce yours
or someone else's monopoly.

<sigh>

Rant over. Sorry. It's been a long week and I was given an assignment that
was destined to fail - roll out all the Macs to Entourage get them connected
to our brand new and untested Exchange server, train them how to use all of
the features and do it in 5 days. "Isn't this IT's job?" I ask. "No, they
won't touch Macs. Since you know Macs it's now your job." I wish, as a web
developer, that I could just say "I won't support Internet Explorer."

I just don't like the writing I'm seeing on our new, Microsoft-approved
wall. William, thank you for taking the time to help.
 >> Stay informed about: Delegates in an Exchange environment 

Christopher Boerger wrote:
> On 11/8/07 9:48 PM, in article OQCD1rnIIHA.484.TakeThisOut@TK2MSFTNGP06.phx.gbl,

> I'm pretty sure the delegate server is the same but can't be 100% sure as I
> have no access to the Exchange server. We're pretty much dead in the water
> now.

Hi Christopher!

Sounds bleak but you always have options. You just have to know them.

It's possible to set up delegation in Outlook on Windows. Then in
Entourage in the Delegates tab just try clicking the Add... button and
searching for the user without going through the Advanced settings.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 >> Stay informed about: Delegates in an Exchange environment 

I had the same issue and this fix from Entourage 2004 worked on Entourage 2008 with Exchange 2003.

Matthew,

Thanks for this information. Initially it did not work for me but put me on
the right path. From what I have learned so far, three things must be set
up right for the "My Delegates" delegation process to work:

1 - In System Preferences, Network, TCP/IP pane: the Search Domain field
must have the Exchange IP domain in it. For example, "xyz.txstate.edu".

2 - It was necessary for us to also modify the Account settings to use the
actual domain that that is used by everyone here to authenticate against.
Previously we were using a fully qualified domain in the domain field of
Account settings for the Exchange account. Changing the domain from
"xyz.txstate.edu" to just "TXSTATE" in our case was needed.

3 - Finally, in our environment at least, it was still necessary to use the
"Advanced..." button in the "My Delegates" pane and specify the delegation
server. We typed in the partially qualified name of the backend server
housing the user's data ("abc" not "abc.xyz.txstate.edu") in the Advanced
field prior to clicking the Add... button to select the person and begin
the delegation process. IMPORTANT: You must NOT use a FQDN when specifying
the delegation server in Advanced...

I hope this helps others that might have similar problems with using My
Delegates in Tools/Accounts/Edit/Delegates tab.

Thanks again to Matthew. After months of struggle with no results seeing
this feature work for us finally is great news!

Bill Bryson

On 2/2/06 5:36 PM, in article C007D766.303D8%matts@discovery.org, "Matthew
Scholz" wrote:

> Hello Everybody,
>
[quoted text clipped - 50 lines]
>>
>> Bill Bryson
 >> Stay informed about: Delegates in an Exchange environment