Drawing toolbar

External Since: Feb 02, 2008 Posts: 3

I recently upgraded from Office 2004 for Teachers/students to 2008. Everytime I try to view the Drawing toolbar, the whole program hangs. I really need this toolbar!<br>
<br>
Jill

External Since: May 22, 2004 Posts: 1465

Hi Jill:

Thanks for adding your name ‹ it makes the whole place far more friendly :-)

OK, when you installed Word 2008, it imported some settings from Word 2004,
and I wish it hadn't, because that's what is causing this problem.

Please:

1) Quit all Microsoft applications.

2) Track down all instances of Normal template on your computer, and drag
them to your desktop. The file is called simply "Normal" and has no
extension.

3) Find and drag the file Normal.dotm to your desktop.

4) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

User/Library/Preferences/com.Microsoft.Word.plist

User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

5) Now re-start Word 2008 and it should be OK.

Be thorough with this, if you leave any of these files behind Word 2008 will
find them and won't replace them. Do it right and Word will construct a
new, clean, set of preferences and everything should now work.

Hope this helps

On 3/02/08 9:21 AM, in article ee8bd41.-1 RemoveThis @webcrossing.caR9absDaxw,
"JKALTD@officeformac.com" wrote:

> I recently upgraded from Office 2004 for Teachers/students to 2008. Everytime
> I try to view the Drawing toolbar, the whole program hangs. I really need this
> toolbar!
>
> Jill

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John McGhie, Consultant Technical Writer
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