Excel causes system freeze

On Mar 13, 4:39 am, Pat McMillan <patmc... RemoveThis @microsoft.com> wrote:
> Thanks Joel. Yes, a specific file would be a great help.
>
> Thanks,
>
> Pat
>
> On 12/03/2008 11:15, in article
> f65d0d92-d9ea-4336-871c-f1ae01165... RemoveThis @n58g2000hsf.googlegroups.com,
>
>
>
> "joel.lov...@gmail.com" <joel.lov... RemoveThis @gmail.com> wrote:
> > On Mar 6, 5:18 pm, Pat McMillan <patmc... RemoveThis @microsoft.com> wrote:
> >> One question for anyone who's been encountering this issue: Has anyone run
> >> into this issue who has *not* installed the "Leopard Graphics Update"?
> >> (Check the Installed Updates tab in the system's Software Update pref.)
>
> > My Leopard Graphics Update was installed on Feb 27, 2008. I was
> > running into this issue before then. Before that this crashing problem
> > I had originally had a problem where Excel was suddenly quiting. Now
> > it just does this dead hang thing. I can send you the spreadsheet that
> > is the culprit if you want to see if it happens on your side.
>
> > joel.lov... RemoveThis @gmail.com
> > 203-933-6777
> > MacBook Pro.
>
> --
> Pat McMillan
> Macintosh Business Unit
> Microsoft Corp.
> This posting is provided ³AS IS² with no warranties, and confers no rights.

There is a software update (release date is Tuesday, March 11, 2008)
on Microsoft web site at the following address:

http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_Office2008&fi...1BC88ED

Problem does not seem to occur anymore since I installed it.

Jonathan
 >> Stay informed about: Excel causes system freeze 

On Mar 13, 8:00 pm, jonathan.hub....RemoveThis@gmail.com wrote:
> On Mar 13, 4:39 am, Pat McMillan <patmc....RemoveThis@microsoft.com> wrote:
>
>
>
> > Thanks Joel. Yes, a specific file would be a great help.
>
> > Thanks,
>
> > Pat
>
> > On 12/03/2008 11:15, in article
> > f65d0d92-d9ea-4336-871c-f1ae01165....RemoveThis@n58g2000hsf.googlegroups.com,
>
> > "joel.lov...@gmail.com" <joel.lov....RemoveThis@gmail.com> wrote:
> > > On Mar 6, 5:18 pm, Pat McMillan <patmc....RemoveThis@microsoft.com> wrote:
> > >> One question for anyone who's been encountering this issue: Has anyone run
> > >> into this issue who has *not* installed the "Leopard Graphics Update"?
> > >> (Check the Installed Updates tab in the system's Software Update pref..)
>
> > > My Leopard Graphics Update was installed on Feb 27, 2008. I was
> > > running into this issue before then. Before that this crashing problem
> > > I had originally had a problem where Excel was suddenly quiting. Now
> > > it just does this dead hang thing. I can send you the spreadsheet that
> > > is the culprit if you want to see if it happens on your side.
>
> > > joel.lov....RemoveThis@gmail.com
> > > 203-933-6777
> > > MacBook Pro.
>
> > --
> > Pat McMillan
> > Macintosh Business Unit
> > Microsoft Corp.
> > This posting is provided ³AS IS² with no warranties, and confers no rights.
>
> There is a software update (release date is Tuesday, March 11, 2008)
> on Microsoft web site at the following address:
>
> http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_Office2008&f...
>
> Problem does not seem to occur anymore since I installed it.
>
> Jonathan

Tried the update and the problem still exists. I have the actual
Excel file that always causes a crash. It was actually created on
PC. Let me know if anyone is interested from Microsoft...
 >> Stay informed about: Excel causes system freeze 

Thanks. Yes, I'm from Microsoft and I would love to see the file and a
system profile from you. We know the problem still happens after the 12.0.1
update. It definitely only happens on some hardware configurations, but we
haven't yet completely nailed it down.

Thanks,

Pat McMillan
Macintosh Business Unit
Microsoft Corp.
patmcmil.DeleteThis@microsoft.com


On 13/03/2008 20:38, in article
23de3df7-5ff1-48ea-aa27-0fe382992bf8.DeleteThis@f63g2000hsf.googlegroups.com,
"ebelop@mac.com" <ebelop.DeleteThis@mac.com> wrote:

> On Mar 13, 8:00 pm, jonathan.hub....DeleteThis@gmail.com wrote:
>> On Mar 13, 4:39 am, Pat McMillan <patmc....DeleteThis@microsoft.com> wrote:
>>
>>
>>
>>> Thanks Joel. Yes, a specific file would be a great help.
>>
>>> Thanks,
>>
>>> Pat
>>
>>> On 12/03/2008 11:15, in article
>>> f65d0d92-d9ea-4336-871c-f1ae01165....DeleteThis@n58g2000hsf.googlegroups.com,
>>
>>> "joel.lov...@gmail.com" <joel.lov....DeleteThis@gmail.com> wrote:
>>>> On Mar 6, 5:18 pm, Pat McMillan <patmc....DeleteThis@microsoft.com> wrote:
>>>>> One question for anyone who's been encountering this issue: Has anyone run
>>>>> into this issue who has *not* installed the "Leopard Graphics Update"?
>>>>> (Check the Installed Updates tab in the system's Software Update pref.)
>
>>
>>>> My Leopard Graphics Update was installed on Feb 27, 2008. I was
>>>> running into this issue before then. Before that this crashing problem
>>>> I had originally had a problem where Excel was suddenly quiting. Now
>>>> it just does this dead hang thing. I can send you the spreadsheet that
>>>> is the culprit if you want to see if it happens on your side.
>>
>>>> joel.lov....DeleteThis@gmail.com
>>>> 203-933-6777
>>>> MacBook Pro.
>>
>>> --
>>> Pat McMillan
>>> Macintosh Business Unit
>>> Microsoft Corp.
>>> This posting is provided ³AS IS² with no warranties, and confers no rights.
>>
>> There is a software update (release date is Tuesday, March 11, 2008)
>> on Microsoft web site at the following address:
>>
>> http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_Office2008&f...
>>
>> Problem does not seem to occur anymore since I installed it.
>>
>> Jonathan
>
> Tried the update and the problem still exists. I have the actual
> Excel file that always causes a crash. It was actually created on
> PC. Let me know if anyone is interested from Microsoft...

--
Pat McMillan
Macintosh Business Unit
Microsoft Corp.
This posting is provided ³AS IS² with no warranties, and confers no rights.
 >> Stay informed about: Excel causes system freeze 

Yes, please send me a copy of the file directly. Also, if you haven't
already, would you include a copy of your system profile of the machine that
crashes?

Todd Aton
Microsoft Corporation
toddaton.DeleteThis@microsoft.com


On 3/13/08 8:38 PM, in article
23de3df7-5ff1-48ea-aa27-0fe382992bf8.DeleteThis@f63g2000hsf.googlegroups.com,
"ebelop@mac.com" <ebelop.DeleteThis@mac.com> wrote:

> On Mar 13, 8:00 pm, jonathan.hub....DeleteThis@gmail.com wrote:
>> On Mar 13, 4:39 am, Pat McMillan <patmc....DeleteThis@microsoft.com> wrote:
>>
>>
>>
>>> Thanks Joel. Yes, a specific file would be a great help.
>>
>>> Thanks,
>>
>>> Pat
>>
>>> On 12/03/2008 11:15, in article
>>> f65d0d92-d9ea-4336-871c-f1ae01165....DeleteThis@n58g2000hsf.googlegroups.com,
>>
>>> "joel.lov...@gmail.com" <joel.lov....DeleteThis@gmail.com> wrote:
>>>> On Mar 6, 5:18 pm, Pat McMillan <patmc....DeleteThis@microsoft.com> wrote:
>>>>> One question for anyone who's been encountering this issue: Has anyone run
>>>>> into this issue who has *not* installed the "Leopard Graphics Update"?
>>>>> (Check the Installed Updates tab in the system's Software Update pref.)
>
>>
>>>> My Leopard Graphics Update was installed on Feb 27, 2008. I was
>>>> running into this issue before then. Before that this crashing problem
>>>> I had originally had a problem where Excel was suddenly quiting. Now
>>>> it just does this dead hang thing. I can send you the spreadsheet that
>>>> is the culprit if you want to see if it happens on your side.
>>
>>>> joel.lov....DeleteThis@gmail.com
>>>> 203-933-6777
>>>> MacBook Pro.
>>
>>> --
>>> Pat McMillan
>>> Macintosh Business Unit
>>> Microsoft Corp.
>>> This posting is provided ³AS IS² with no warranties, and confers no rights.
>>
>> There is a software update (release date is Tuesday, March 11, 2008)
>> on Microsoft web site at the following address:
>>
>> http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_Office2008&f...
>>
>> Problem does not seem to occur anymore since I installed it.
>>
>> Jonathan
>
> Tried the update and the problem still exists. I have the actual
> Excel file that always causes a crash. It was actually created on
> PC. Let me know if anyone is interested from Microsoft...
 >> Stay informed about: Excel causes system freeze 

I have the same problem but my error message reads:
CGPathCloseSubpath: no current point.

I can duplicate this problem by opening 2 spreadsheets. When I open
the first spreadsheet it will take up the whole screen or the size I
left it when last opened. Then as I open the second one the first one
gets shrunk to a small window in the background while the 2nd
spreadsheet takes up the entire screen. At this point if I close the
second spreadsheet (the one in the foreground) the first (was in the
background) will automatically expand to the original window size. It
is at this point my computer will freeze. Actually, the mouse pointer
still moves but no clicking or typing does anything. Force-quit does
not work either. The only thing I can do is holding down the power
button to shutdown the computer then press the power again to boot.

I will email you guys a copy of my system profile.

On Mar 14, 1:14 pm, Todd Aton <todda... RemoveThis @microsoft.com> wrote:
> Yes, please send me a copy of the file directly. Also, if you haven't
> already, would you include a copy of your system profile of the machine that
> crashes?
>
> Todd Aton
> Microsoft Corporation
> todda... RemoveThis @microsoft.com
>
> On 3/13/08 8:38 PM, in article
> 23de3df7-5ff1-48ea-aa27-0fe382992... RemoveThis @f63g2000hsf.googlegroups.com,
>
> "ebe...@mac.com" <ebe... RemoveThis @mac.com> wrote:
> > On Mar 13, 8:00 pm, jonathan.hub... RemoveThis @gmail.com wrote:
> >> On Mar 13, 4:39 am, Pat McMillan <patmc... RemoveThis @microsoft.com> wrote:
>
> >>> Thanks Joel. Yes, a specific file would be a great help.
>
> >>> Thanks,
>
> >>> Pat
>
> >>> On 12/03/2008 11:15, in article
> >>> f65d0d92-d9ea-4336-871c-f1ae01165... RemoveThis @n58g2000hsf.googlegroups.com,
>
> >>> "joel.lov...@gmail.com" <joel.lov... RemoveThis @gmail.com> wrote:
> >>>> On Mar 6, 5:18 pm, Pat McMillan <patmc... RemoveThis @microsoft.com> wrote:
> >>>>> One question for anyone who's been encountering this issue: Has anyone run
> >>>>> into this issue who has *not* installed the "Leopard Graphics Update"?
> >>>>> (Check the Installed Updates tab in the system's Software Update pref.)
>
> >>>> My Leopard Graphics Update was installed on Feb 27, 2008. I was
> >>>> running into this issue before then. Before that this crashing problem
> >>>> I had originally had a problem where Excel was suddenly quiting. Now
> >>>> it just does this dead hang thing. I can send you the spreadsheet that
> >>>> is the culprit if you want to see if it happens on your side.
>
> >>>> joel.lov... RemoveThis @gmail.com
> >>>> 203-933-6777
> >>>> MacBook Pro.
>
> >>> --
> >>> Pat McMillan
> >>> Macintosh Business Unit
> >>> Microsoft Corp.
> >>> This posting is provided ³AS IS² with no warranties, and confers no rights.
>
> >> There is a software update (release date is Tuesday, March 11, 2008)
> >> on Microsoft web site at the following address:
>
> >>http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_Office2008&f....
>
> >> Problem does not seem to occur anymore since I installed it.
>
> >> Jonathan
>
> > Tried the update and the problem still exists.  I have the actual
> > Excel file that always causes a crash.  It was actually created on
> > PC.  Let me know if anyone is interested from Microsoft...
 >> Stay informed about: Excel causes system freeze 

I actually am experiencing the same above.

System hangs, beachball of death, and only occurs with Excel.

12.0.1. update applied, all patches applied for 10.5.2 including Graphics update.

Logs indicating

3/14/08 11:11:43 AM Microsoft Excel[317] CGBitmapContextGetData: invalid context

3/14/08 11:07:25 AM kernel NVChannel(GL): Graphics channel exception! status = 0xffff info32 = 0x3 = Fifo: Unknown Method Error

The NVChannel exception occurs ONLY when Excel has "crashed" and my MBP is locked up.

Again this does not happen with any other application, has happened with multiple different excel spreadsheets, all created by PC users running 2003 and 2007 Office.

Also, along with the 12.0.1 update, all Hyperlinks in my workbooks have been broken and are no longer recognized as links, but just plain text.



To reiterate about the lockup - this happens when either

1) copying and pasting between workbooks, or between spreadsheets

2) Maximizing the spreadsheet by either the green +, or dragging the window

3) Even have had it crash in this manner saving a workbook.

Like Joel above I experienced these issue prior to the 12.0.1 update.
 >> Stay informed about: Excel causes system freeze 

Hi,

I want to give everyone an update on this. We've looked at about two dozen
logs sent to us by customers on this. In *every case* the customer's
hardware included an Nvidia GeoForce Graphics card. If you are encountering
this problem and *don't* have an Nvidia GeoForce Graphics card we would
really like to know. Also, although some people have told me that they've
seen the problem even though they have not installed the Leopard Graphics
Update, every system profile except one indicated that that update was
installed on the system (and I had reason to suspect that particular
profile).

We've gathered all the information we've collected so far and posted a bug
in the Apple bug database that we use for reporting issues to them. This
isn't to say that is definitely an Apple bug, but the fact that this only
seems to happen with certain hardware makes that quite likely.

I'd also like to point people again to this thread on the Apple MacBook Pro
discussions list:
http://discussions.apple.com/thread.jspa?messageID=6706148. The reports
there look very much like people are reporting with Excel. I will let you
all posted if we get any information from Apple that will help resolve this
problem.

Thanks,

Pat


On 3/14/08 9:35 AM, in article ee8e637.23.DeleteThis@webcrossing.caR9absDaxw, "Rob M"
<robertmcb.DeleteThis@gmail.com> wrote:

> I actually am experiencing the same above.
>
> System hangs, beachball of death, and only occurs with Excel.
>
> 12.0.1. update applied, all patches applied for 10.5.2 including Graphics
> update.
>
> Logs indicating
>
> 3/14/08 11:11:43 AM Microsoft Excel[317] CGBitmapContextGetData: invalid
> context
>
> 3/14/08 11:07:25 AM kernel NVChannel(GL): Graphics channel exception! status =
> 0xffff info32 = 0x3 = Fifo: Unknown Method Error
>
> The NVChannel exception occurs ONLY when Excel has "crashed" and my MBP is
> locked up.
>
> Again this does not happen with any other application, has happened with
> multiple different excel spreadsheets, all created by PC users running 2003
> and 2007 Office.
>
> Also, along with the 12.0.1 update, all Hyperlinks in my workbooks have been
> broken and are no longer recognized as links, but just plain text.
>
>
>
> To reiterate about the lockup - this happens when either
>
> 1) copying and pasting between workbooks, or between spreadsheets
>
> 2) Maximizing the spreadsheet by either the green +, or dragging the window
>
> 3) Even have had it crash in this manner saving a workbook.
>
> Like Joel above I experienced these issue prior to the 12.0.1 update.

--
Pat McMillan
Macintosh Business Unit
Microsoft Corp.
This posting is provided ³AS IS² with no warranties, and confers no rights.
 >> Stay informed about: Excel causes system freeze 

Just a quick update from a few things I tried this weekend:

Regarding the system hanging from Excel:

I removed the Leopard Graphics Update 1.0 from my MBP and so far so good. I have not had any lock-ups as of yet, and I have been using the spreadsheets that were causing my problems.

Will update later after I get some more work in and see how everything responds without the Graphics Update.
 >> Stay informed about: Excel causes system freeze 

Thanks, Pat. This weekend I had my Service Provider install an NVIDA GeForce
6200 AGP graphics card on my PC. I then logged into Excel and freeze-up
occurred immediately and continually. I also lost the sound in my system.

Regarding hardware, I use an ACPI Multi-ProcessorPC x86 Family6 Model
Stepping Stone8. That has 2 Intel Pentium III's.

Thank you for your research.



"Pat McMillan" wrote:

> Hi,
>
> I want to give everyone an update on this. We've looked at about two dozen
> logs sent to us by customers on this. In *every case* the customer's
> hardware included an Nvidia GeoForce Graphics card. If you are encountering
> this problem and *don't* have an Nvidia GeoForce Graphics card we would
> really like to know. Also, although some people have told me that they've
> seen the problem even though they have not installed the Leopard Graphics
> Update, every system profile except one indicated that that update was
> installed on the system (and I had reason to suspect that particular
> profile).
>
> We've gathered all the information we've collected so far and posted a bug
> in the Apple bug database that we use for reporting issues to them. This
> isn't to say that is definitely an Apple bug, but the fact that this only
> seems to happen with certain hardware makes that quite likely.
>
> I'd also like to point people again to this thread on the Apple MacBook Pro
> discussions list:
> http://discussions.apple.com/thread.jspa?messageID=6706148. The reports
> there look very much like people are reporting with Excel. I will let you
> all posted if we get any information from Apple that will help resolve this
> problem.
>
> Thanks,
>
> Pat
>
>
> On 3/14/08 9:35 AM, in article ee8e637.23.TakeThisOut@webcrossing.caR9absDaxw, "Rob M"
> <robertmcb.TakeThisOut@gmail.com> wrote:
>
> > I actually am experiencing the same above.
> >
> > System hangs, beachball of death, and only occurs with Excel.
> >
> > 12.0.1. update applied, all patches applied for 10.5.2 including Graphics
> > update.
> >
> > Logs indicating
> >
> > 3/14/08 11:11:43 AM Microsoft Excel[317] CGBitmapContextGetData: invalid
> > context
> >
> > 3/14/08 11:07:25 AM kernel NVChannel(GL): Graphics channel exception! status =
> > 0xffff info32 = 0x3 = Fifo: Unknown Method Error
> >
> > The NVChannel exception occurs ONLY when Excel has "crashed" and my MBP is
> > locked up.
> >
> > Again this does not happen with any other application, has happened with
> > multiple different excel spreadsheets, all created by PC users running 2003
> > and 2007 Office.
> >
> > Also, along with the 12.0.1 update, all Hyperlinks in my workbooks have been
> > broken and are no longer recognized as links, but just plain text.
> >
> >
> >
> > To reiterate about the lockup - this happens when either
> >
> > 1) copying and pasting between workbooks, or between spreadsheets
> >
> > 2) Maximizing the spreadsheet by either the green +, or dragging the window
> >
> > 3) Even have had it crash in this manner saving a workbook.
> >
> > Like Joel above I experienced these issue prior to the 12.0.1 update.
>
> --
> Pat McMillan
> Macintosh Business Unit
> Microsoft Corp.
> This posting is provided ³AS IS² with no warranties, and confers no rights.
>
>
>
 >> Stay informed about: Excel causes system freeze 

I also get the freeze on excel 08. Am on version 12.0 (07113). The freeze seems to be prompted by customising the toolbars. I also have the 'freeze the panes' tool which someone referred to as causing the problem. I know that if I move the toolbars or customize them i can almost surely get the freeze. I have an otherwise stable system. I also kept the old version of excel and that works fine (had to keep it to run visual basic macros).
 >> Stay informed about: Excel causes system freeze 

Are you using a late-model MacBook Pro with an NVIDIA graphics card? If not,
will you send me a copy of your system profile?

Thanks,

Todd Aton
Macintosh Business Unit
Microsoft Corporation

Microsoft makes no warranties, express, implied or statutory, as to the
information in this post.



On 3/18/08 5:51 AM, in article ee8e637.27 RemoveThis @webcrossing.caR9absDaxw,
"paulcwr@officeformac.com" <paulcwr RemoveThis @officeformac.com> wrote:

> I also get the freeze on excel 08. Am on version 12.0 (07113). The freeze
> seems to be prompted by customising the toolbars. I also have the 'freeze the
> panes' tool which someone referred to as causing the problem. I know that if I
> move the toolbars or customize them i can almost surely get the freeze. I have
> an otherwise stable system. I also kept the old version of excel and that
> works fine (had to keep it to run visual basic macros).
 >> Stay informed about: Excel causes system freeze 

I also have been unable to use Excel 2008 because it causes freezes.

MacBook Pro 17
Graphics: GeForce 8600M GT

I have been forced to revert back to 2004.

- Jim

On Mar 18, 12:10 pm, Todd Aton <todda....RemoveThis@microsoft.com> wrote:
> Are you using a late-model MacBook Pro with an NVIDIA graphics card? If not,
> will you send me a copy of your system profile?
>
> Thanks,
>
> Todd Aton
> Macintosh Business Unit
> Microsoft Corporation
>
> Microsoft makes no warranties, express, implied or statutory, as to the
> information in this post.
 >> Stay informed about: Excel causes system freeze 

Did you see Robert McB's post on this thread from Monday this week?

"I removed the Leopard Graphics Update 1.0 from my MBP and so far so good. I
have not had any lock-ups as of yet, and I have been using the spreadsheets
that were causing my problems."

You might want to give that a try.

Thanks,

Pat


On 18/03/2008 09:44, in article
180d9ef2-9c04-47ab-838e-63dd6eb56572.TakeThisOut@b64g2000hsa.googlegroups.com, "Jim
Rattray" <rattray.jim.TakeThisOut@gmail.com> wrote:

> I also have been unable to use Excel 2008 because it causes freezes.
>
> MacBook Pro 17
> Graphics: GeForce 8600M GT
>
> I have been forced to revert back to 2004.
>
> - Jim
>
> On Mar 18, 12:10 pm, Todd Aton <todda....TakeThisOut@microsoft.com> wrote:
>> Are you using a late-model MacBook Pro with an NVIDIA graphics card? If not,
>> will you send me a copy of your system profile?
>>
>> Thanks,
>>
>> Todd Aton
>> Macintosh Business Unit
>> Microsoft Corporation
>>
>> Microsoft makes no warranties, express, implied or statutory, as to the
>> information in this post.

--
Pat McMillan
Macintosh Business Unit
Microsoft Corp.
This posting is provided ³AS IS² with no warranties, and confers no rights.
 >> Stay informed about: Excel causes system freeze