Global Address List LDAP problem

Bill,
Yep, tried that. Our server does require login and I did put in the
login information. In one attempt I tried adding the ldap information in
the Advanced tab under my exchange account. As that didn't work, I removed
the information from there and tried adding it as a separate Directory
Service account. In both cases I get the -50 error. As I mentioned, I was
able to take the ldap information and use it to set-up the Mac Address Book
app. All the information for that app is the same except it has a "scope"
field, which in my case is "Subtree".

Regards,
Richard


On 8/21/07 11:13 PM, in article O6xlbLH5HHA.464.DeleteThis@TK2MSFTNGP02.phx.gbl,
"William Smith" <mecklists.DeleteThis@REM0VETH1S.comcast.net> wrote:

> Watson, Richard wrote:
>> I am trying to get my Global Address List set up on Entourage 2004 (version
>> 11.3.6). I got the information on the LDAP server from our systems people
>> but when I try to use it with Entourage I get the error "an unknown error
>> (-50) occurred". I used the same LDAP server info to set up the Mac Address
>> Book application - it worked fine. I have already tried reinstalling Office
>> 2004 to no avail. Any suggestions?
>
> Hi Richard!
>
> Have you also selected "This server requires me to log in"? Rarely, will
> you need to select any other options or enter a Search Base.
>
> Hope this helps!
 >> Stay informed about: Global Address List LDAP problem 

Watson, Richard wrote:
> Bill,
> Yep, tried that. Our server does require login and I did put in the
> login information. In one attempt I tried adding the ldap information in
> the Advanced tab under my exchange account. As that didn't work, I removed
> the information from there and tried adding it as a separate Directory
> Service account. In both cases I get the -50 error. As I mentioned, I was
> able to take the ldap information and use it to set-up the Mac Address Book
> app. All the information for that app is the same except it has a "scope"
> field, which in my case is "Subtree".

Hi Richard!

Does your Address Book have a search base then? Does it look something
like "CN=Users,DC=subdomain,DC=domain,DC=edu"?

Also, can you verify that you're trying to do all this while on your
campus network? LDAP servers of corporations and institutions are rarely
shared to the public and I think that the Address Book can download a
copy of the records in the Address Book.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 >> Stay informed about: Global Address List LDAP problem 

I may have found what you need. I, too, have been trying to troubleshoot how
to get ldap from home.


Here's what is now working for me:
Don't set up the ldap within the exchange account. Instead, do this:
1-go to tools>Accounts
2-click on New and select new Directory Service
3-use the same settings within as you were given from your it person. I had
to include the search base to make it work and BAM! I was in.

Tell me if this works. I'd like to confirm my findings.









On 8/22/2007 9:29 PM, in article eVLADUS5HHA.3916.RemoveThis@TK2MSFTNGP02.phx.gbl,
"William Smith" <mecklists.RemoveThis@REM0VETH1S.comcast.net> wrote:

> Watson, Richard wrote:
>> Bill,
>> Yep, tried that. Our server does require login and I did put in the
>> login information. In one attempt I tried adding the ldap information in
>> the Advanced tab under my exchange account. As that didn't work, I removed
>> the information from there and tried adding it as a separate Directory
>> Service account. In both cases I get the -50 error. As I mentioned, I was
>> able to take the ldap information and use it to set-up the Mac Address Book
>> app. All the information for that app is the same except it has a "scope"
>> field, which in my case is "Subtree".
>
> Hi Richard!
>
> Does your Address Book have a search base then? Does it look something
> like "CN=Users,DC=subdomain,DC=domain,DC=edu"?
>
> Also, can you verify that you're trying to do all this while on your
> campus network? LDAP servers of corporations and institutions are rarely
> shared to the public and I think that the Address Book can download a
> copy of the records in the Address Book.
 >> Stay informed about: Global Address List LDAP problem 

Kara,

this was the fix to my problem. I tried a dozen other things after searching the net.

I am using Leopard with Entourage 2008 and your suggestion was spot on!

Thanks,

-Bill

> I may have found what you need. I, too, have been trying to troubleshoot how
> to get ldap from home.
>
>
> Here's what is now working for me:
> Don't set up the ldap within the exchange account. Instead, do this:
> 1-go to tools>Accounts
> 2-click on New and select new Directory Service
> 3-use the same settings within as you were given from your it person. I had
> to include the search base to make it work and BAM! I was in.
>
> Tell me if this works. I'd like to confirm my findings.
>
>
>
>
>
>
>
>
>
> On 8/22/2007 9:29 PM, in article eVLADUS5HHA.3916 DeleteThis @TK2MSFTNGP02.phx.gbl,
> "William Smith" wrote:
>
> > Watson, Richard wrote:
> >> Bill,
> >> Yep, tried that. Our server does require login and I did put in the
> >> login information. In one attempt I tried adding the ldap information in
> >> the Advanced tab under my exchange account. As that didn't work, I removed
> >> the information from there and tried adding it as a separate Directory
> >> Service account. In both cases I get the -50 error. As I mentioned, I was
> >> able to take the ldap information and use it to set-up the Mac Address Book
> >> app. All the information for that app is the same except it has a "scope"
> >> field, which in my case is "Subtree".
> >
> > Hi Richard!
> >
> > Does your Address Book have a search base then? Does it look something
> > like "CN=Users,DC=subdomain,DC=domain,DC=edu"?
> >
> > Also, can you verify that you're trying to do all this while on your
> > campus network? LDAP servers of corporations and institutions are rarely
> > shared to the public and I think that the Address Book can download a
> > copy of the records in the Address Book.
>
> :smile:
 >> Stay informed about: Global Address List LDAP problem