Inbox for Exchange account no longer updates in Entourage ..

On Feb 9, 4:07 am, Barry Wainwright wrote:
> On 09/02/2008 06:57, in article
> e51762e1-c663-47d4-9f6e-f9e1666cc....DeleteThis@h11g2000prf.googlegroups.com,
>
> What happens if you right-click on the folder and select 'synchronise now'?
>

The same thing that happens when I allow it to synchronize
automatically -- the status area in the bottom right corner says 'Now
updating Inbox' and the progress bar throbber animates for a few
minutes. At the end of that time, the animation and status text go
away, but none of the messages have been retrieved.

>
> No reason why it should be a recurring problem - it's not a commonly
> reported problem by any means.
>
> Deleting and recreating the account isn't all that painful - pretty much
> everything in terms of mail, events and contacts is recovered (except
> categories).

I have a fairly large account with around 1 GiB of data, due to many
messages with attachments, so recreating the account actually is
painful -- it took about 10 hours the first time, far slower than
synchronizing Outlook from the same location.

Thanks,
Ryan
 >> Stay informed about: Inbox for Exchange account no longer updates in Entourage .. 

On 09/02/2008 06:57, in article
e51762e1-c663-47d4-9f6e-f9e1666cc593.DeleteThis@h11g2000prf.googlegroups.com,
" " wrote:

> I upgraded to Entourage 2008 a week ago, and everything was initially
> working well with my corporate Exchange account. However, since
> yesterday the Inbox has not updated while messages to other folders
> are received successfully. Outlook on Windows and OWA both show
> messages being received to the Inbox and any other folders.

What happens if you right-click on the folder and select 'synchronise now'?

>
> I have tried restarting the system in hopes that some process had
> simply died. I would prefer not to create a new Identity as that is a
> bit of a nuclear option, and I don't want to do that each week if this
> is going to happen frequently. Is there a way to diagnose and fix the
> issue?

No reason why it should be a recurring problem - it's not a commonly
reported problem by any means.

Deleting and recreating the account isn't all that painful - pretty much
everything in terms of mail, events and contacts is recovered (except
categories).

--
Barry Wainwright
Microsoft MVP (see <http://www.microsoft.com/mvp/> for details)
Visit the Entourage User¹s Weblog for Hints, tips and troubleshooting
information:
http://www.barryw.net/weblog/
 >> Stay informed about: Inbox for Exchange account no longer updates in Entourage .. 

Not a single error logged in my case.

I have moved my messages from the inbox to a local folder in
entourage. however, owa and outlook still show all mails.
 >> Stay informed about: Inbox for Exchange account no longer updates in Entourage .. 

On Feb 9, 12:11 pm, Barry Wainwright wrote:
> On 09/02/2008 15:08, in article
> 7634a8ff-6e76-47b8-a797-bbf39e9ad....TakeThisOut@q77g2000hsh.googlegroups.com,
>
> Are any error messages generated? Check the Error Log window.

The Error Log option in the Window menu is ghosted, so I can't open it
to see.
 >> Stay informed about: Inbox for Exchange account no longer updates in Entourage .. 

On 09/02/2008 15:08, in article
7634a8ff-6e76-47b8-a797-bbf39e9add42.RemoveThis@q77g2000hsh.googlegroups.com,
" " wrote:

> On Feb 9, 4:07 am, Barry Wainwright wrote:
>> On 09/02/2008 06:57, in article
>> e51762e1-c663-47d4-9f6e-f9e1666cc....RemoveThis@h11g2000prf.googlegroups.com,
>>
>> What happens if you right-click on the folder and select 'synchronise now'?
>>
>
> The same thing that happens when I allow it to synchronize
> automatically -- the status area in the bottom right corner says 'Now
> updating Inbox' and the progress bar throbber animates for a few
> minutes. At the end of that time, the animation and status text go
> away, but none of the messages have been retrieved.

Are any error messages generated? Check the Error Log window.

--
Barry Wainwright
Microsoft MVP (see <http://www.microsoft.com/mvp/> for details)
Visit the Entourage User¹s Weblog for Hints, tips and troubleshooting
information:
http://www.barryw.net/weblog/
 >> Stay informed about: Inbox for Exchange account no longer updates in Entourage .. 

wrote:

> I have a fairly large account with around 1 GiB of data, due to many
> messages with attachments, so recreating the account actually is
> painful -- it took about 10 hours the first time, far slower than
> synchronizing Outlook from the same location.

Hi Ryan!

That's an excessive time, but I don't need to tell you that, do I? ;-)

What is your Exchange Server address? Are you trying to use an external
Outlook Web Access (OWA) address while inside your company network? If
so, then point Entourage directly to your Exchange Server (an internal
server).

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 >> Stay informed about: Inbox for Exchange account no longer updates in Entourage .. 

On Feb 10, 5:20 am, William Smith
wrote:
> wrote:
> > I have a fairly large account with around 1 GiB of data, due to many
> > messages with attachments, so recreating the account actually is
> > painful -- it took about 10 hours the first time, far slower than
> > synchronizing Outlook from the same location.
>
> Hi Ryan!
>
> That's an excessive time, but I don't need to tell you that, do I? ;-)
>
> What is your Exchange Server address? Are you trying to use an external
> Outlook Web Access (OWA) address while inside your company network? If
> so, then point Entourage directly to your Exchange Server (an internal
> server).
>
> Hope this helps!
>
> --
>
> bill
>
> William M. Smith, Microsoft Interop MVP - Mac/Windows
> Entourage Help Page <http://entourage.mvps.org/>
> Entourage Help Blog <http://blog.entourage.mvps.org/>

Hi,

I have the same problem. I VPN into the office, talk directly to
Exchange and it has updated my Sent items, Contacts, Calendar, Public
Folders completely and continues to do so. My Inbox however stops at
around 2000 messages (from a total of around 13,000) and thinks it is
synchronised. Office 2007 in the same scenario (i.e. same exchange
server) on my various Windows PC's is fine, as is Outlook Web Access.

I've tried deleting Office 2008 completely (including the data files)
and re-installing and it still has the same problem.

I'm reasonably tech-savvy and I'd guess there is a problem with the
product but does anyone have any ideas? At the moment I'm tempted to
send Office 2008 back and go back to Windows-world...

Thanks,
Richard.
 >> Stay informed about: Inbox for Exchange account no longer updates in Entourage .. 

On Feb 12, 9:10 pm, richardbraithwa... RemoveThis @mac.com wrote:
> On Feb 10, 5:20 am, William Smith
> wrote:
>
>
>
> > wrote:
> > > I have a fairly large account with around 1 GiB of data, due to many
> > > messages with attachments, so recreating the account actually is
> > > painful -- it took about 10 hours the first time, far slower than
> > > synchronizing Outlook from the same location.
>
> > Hi Ryan!
>
> > That's an excessive time, but I don't need to tell you that, do I? ;-)
>
> > What is your Exchange Server address? Are you trying to use an external
> > Outlook Web Access (OWA) address while inside your company network? If
> > so, then point Entourage directly to your Exchange Server (an internal
> > server).
>
> > Hope this helps!
>
> > --
>
> > bill
>
> > William M. Smith, Microsoft Interop MVP - Mac/Windows
> > Entourage Help Page <http://entourage.mvps.org/>
> > Entourage Help Blog <http://blog.entourage.mvps.org/>
>
> Hi,
>
> I have the same problem. I VPN into the office, talk directly to
> Exchange and it has updated my Sent items, Contacts, Calendar, Public
> Folders completely and continues to do so. My Inbox however stops at
> around 2000 messages (from a total of around 13,000) and thinks it is
> synchronised. Office 2007 in the same scenario (i.e. same exchange
> server) on my various Windows PC's is fine, as is Outlook Web Access.
>
> I've tried deleting Office 2008 completely (including the data files)
> and re-installing and it still has the same problem.
>
> I'm reasonably tech-savvy and I'd guess there is a problem with the
> product but does anyone have any ideas? At the moment I'm tempted to
> send Office 2008 back and go back to Windows-world...
>
> Thanks,
> Richard.

Just further to this, my local Outlook data files (on Windows) are
pretty large, probably 2Gb each for Inbox and Sent Items because I've
kept everything I've received/sent for the last two years. Under
Entourage my Sent Items seems to synchronise fully (about 11,000
items, approx 1.8Gb) and continues to receive new items.
 >> Stay informed about: Inbox for Exchange account no longer updates in Entourage .. 

On Feb 10, 12:20 am, William Smith
wrote:
>
> Hi Ryan!
>
> That's an excessive time, but I don't need to tell you that, do I? ;-)
>
> What is your Exchange Server address? Are you trying to use an external
> Outlook Web Access (OWA) address while inside your company network? If
> so, then point Entourage directly to your Exchange Server (an internal
> server).
>
> Hope this helps!

I replied to this Sunday, but it doesn't appear to have made it
through. Hopefully this isn't a duplicate.

The Exchange Server is internal to our corporate network, so it's
local to me when I'm in the office and I use a VPN to connect from
home. In both cases, I have the same issue, but Outlook on Windows
works fine.
 >> Stay informed about: Inbox for Exchange account no longer updates in Entourage .. 

On Feb 12, 4:22 pm, richardbraithwa....DeleteThis@mac.com wrote:
>
> Just further to this, my local Outlook data files (on Windows) are
> pretty large, probably 2Gb each for Inbox and Sent Items because I've
> kept everything I've received/sent for the last two years. Under
> Entourage my Sent Items seems to synchronise fully (about 11,000
> items, approx 1.8Gb) and continues to receive new items.

Interesting. That matches my experience exactly, and we both have
large user profiles. That may be the common thread.
 >> Stay informed about: Inbox for Exchange account no longer updates in Entourage .. 

wrote:

> The Exchange Server is internal to our corporate network, so it's
> local to me when I'm in the office and I use a VPN to connect from
> home. In both cases, I have the same issue, but Outlook on Windows
> works fine.

Hi Ryan!

Can you verify my question? Are you using a back-end server address or a
front-end OWA address? You generally don't want to use an OWA address
internally. In other words, while inside your company network (or VPN)
you don't want to use an address that you'd normally use while outside
your network.

Also, the Inbox is special and is synchronized more frequently that
other folders. Create folders outside of your Inbox and file messages
there. Reduce the size of your Inbox. Keep it as lean as possible.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 >> Stay informed about: Inbox for Exchange account no longer updates in Entourage .. 

On Feb 12, 11:15 pm, William Smith
wrote:
>
> Can you verify my question? Are you using a back-end server address or a
> front-end OWA address? You generally don't want to use an OWA address
> internally. In other words, while inside your company network (or VPN)
> you don't want to use an address that you'd normally use while outside
> your network.

Back-end server address in the 10.x.x.x private space. Outlook and
Entourage never use the front-end OWA address.

> Also, the Inbox is special and is synchronized more frequently that
> other folders. Create folders outside of your Inbox and file messages
> there. Reduce the size of your Inbox. Keep it as lean as possible.

No thanks. I'd rather the software work for me rather than me work
for it. After all, Outlook on Windows doesn't have issues.

:-)

Ryan
 >> Stay informed about: Inbox for Exchange account no longer updates in Entourage .. 

On Feb 13, 10:15 pm, Chip Old wrote:
>
> My bet is that will be the answer. Ryan and Richard (who reported the same
> problem) both admitted to huge Inboxes (13,000 messages in Richard's case).
> Ryan says Outlook doesn't have a problem with an Inbox that size, but that
> hasn't been our experience.
>

For what little it's worth, my box has a substantially larger Inbox
and has no issues on Entourage 2008. Very small sample sizes, to be
sure.
 >> Stay informed about: Inbox for Exchange account no longer updates in Entourage ..