Inbox for Exchange account no longer updates in Entourage ..

External Since: Feb 13, 2008 Posts: 1

On 2/12/08 11:15 PM, in article #1ySVcfbIHA.1168@TK2MSFTNGP02.phx.gbl,
"William Smith" wrote:

> Can you verify my question? Are you using a back-end server address or a
> front-end OWA address? You generally don't want to use an OWA address
> internally. In other words, while inside your company network (or VPN)
> you don't want to use an address that you'd normally use while outside
> your network.

Why? I know that's the old conventional wisdom for Outlook users, but it
doesn't seem to matter to Entourage, and especially not to Entourage 2008.

The "OWA" address is just the client access server (CAS or front end), which
may or may not be on the same machine as the mailbox server (MBX or back
end). In Entourage 2004 I never found any functional difference between
connecting to the CAS versus the MBX from inside the local network or via
VPN. From outside without VPN there is no choice but to connect to the CAS.

In Entourage 2008 several functions (Out of Office Assistant for example)
work only if Entourage is connected to the CAS. You can still connect to the
MBX from inside the local network, but you lose some functionality by doing
so.

> Also, the Inbox is special and is synchronized more frequently that
> other folders. Create folders outside of your Inbox and file messages
> there. Reduce the size of your Inbox. Keep it as lean as possible.

My bet is that will be the answer. Ryan and Richard (who reported the same
problem) both admitted to huge Inboxes (13,000 messages in Richard's case).
Ryan says Outlook doesn't have a problem with an Inbox that size, but that
hasn't been our experience.

Chip Old
BCPL Network Operations

External Since: Feb 12, 2008 Posts: 4

On Feb 14, 5:52 am, wrote:
> On Feb 13, 10:15 pm, Chip Old wrote:
>
>
>
> > My bet is that will be the answer. Ryan and Richard (who reported the same
> > problem) both admitted to huge Inboxes (13,000 messages in Richard's case).
> > Ryan says Outlook doesn't have a problem with an Inbox that size, but that
> > hasn't been our experience.
>
> For what little it's worth, my box has a substantially larger Inbox
> and has no issues on Entourage 2008. Very small sample sizes, to be
> sure.

Just FYI I've logged this issue with Microsoft but am just going
through the "have you turned it on" level of support at present.
Support log SRX1059074675ID - OFF2008.

Does anyone know if the following Console message could be anything to
do with it. I get the same thing repeated every 10-12 minutes.
Doesn't seem to be directly related to when I try and sync the Inbox.

19/02/2008 12:33:21 FileSyncAgent[234] LOCK /Shared (FAILED),
httpStatusCode:424, errorType:100 (domain=DAVErrorDomain, code=13),
transactionState:5, txnId:8047DF92-93C1-449D-879E-03FD61D6A4F6, auto-
retries=0, manual-retries=0

As per suggestions above I've tried moving a chunk (5,000 emails) of
my Inbox into new Exchange folder (i.e. creating an "Inbox archive
2006") to drop the size of my Inbox but I need to search through all
emails so this wouldn't be a long term solution. This new folder
sync's perfectly with Exchange but my Inbox still doesn't mirror or
sync to Exchange.

I've tried rebuilding the database this morning using the database
tool but with no effect.

Seeing as no one seems to have any idea is there someone at Microsoft
who could actually point Entourage 2008 at a large Exchange account
(Inbox, Sent Items, Calendar etc) and see if it works for them?

Cheers,
Richard.

p.s. please don't shoot me but I've just found out we're running
Exchange V5.0. Still works fine on Office 2007 though...