Sent Items - not all showing in Entourage

>
This is interesting as I have only used Entourage against an Exchange 2003 server (cluster) and it does not appear to be working properly for me with Entourage 2004 or 2008.

JMic

On Jun 2, 1:23 am, William Smith
> wrote:
> > mlttay... RemoveThis @officeformac.com wrote:
> > > Interestingly enough, I am having a similar problem, after I send an
> > > e-mail from entourage it does not sync back to my entourage instance on
> > > my iMac. It does show up on the MSN account, if I go in from a browser.
> > > By the way, this started happening as soon as I installed the "Office
> > > for mac 2008 update" about two weeks ago. I have all sent items prior to
> > > that.
> >
> > Hi Matt!
> >
> > I suggest you begin a new thread for your topic. This thread is
> > specifically about Exchange, not MSN. Adding a "me too" to someone
> > else's topic when your problem is similar but not the same only confuses
> > matters.
> >
> > You also stand a better chance of getting an answer that specifically
> > addresses your problem.
> >
> > Good luck!
> >
> > --
> >
> > bill
> >
> > William M. Smith, Microsoft Interop MVP - Mac/Windows
> > Entourage Help Page
> > Entourage Help Blog
>
> Hi,
>
> I have a user here with the same problem. They are running Entourage
> (2004 I think) and our mail server is Exchange 2007.
>
> He tells me his sent items only sync in one direction, from Exchange
> to Entourage but not the other way.
>
> For the record, he also connects to another Exchange 2007 server
> elsewhere and does not have the same problem. He didn't have a
> problem here when we were running Exchange 2003 either.
>
> Any help would be appreciated.
>
> Regards
>
> Lee Stacey
>
 >> Stay informed about: Sent Items - not all showing in Entourage 

Similar issue:

I use 3 devices:

Macbook - Entourage
PC - Outlook
Blackberry

Enterprise Exchange Server.

I believe after I installed Entourage (and Office 2008) on the Macbook my sent items do not post between the PC/Blackberry and the Mac. Both ways. Contacts and appointments are just fine. No issue w/ Enterpriose Exchange server sync.

It's hit and miss. Some post back to my PC and BB many do not.

Strange.
ANy suggestions?

Thx,

Lou

> Bob Kolker wrote:
> > I am having the exact same problem. When I send emails using
> > Entourage, they don't appear on my Blackberry. When I send emails
> > using Webmail, they do appear as sent items on my Blackberry. Is this
> > a problem with Entourage, and is it fixable?
>
> This appears to be a problem with Blackberry Server and already
> acknowledged by the RIM folks. Unfortunately, it has been present since
> Exchange Server 2000.
>
>
>
>
>
> --
>
> bill
>
> William M. Smith, Microsoft Interop MVP - Mac/Windows
> Entourage Help Page
> Entourage Help Blog
>
 >> Stay informed about: Sent Items - not all showing in Entourage 

ursacat.TakeThisOut@officeformac.com wrote:

> Similar issue:
>
> I use 3 devices:
>
> Macbook - Entourage PC - Outlook Blackberry
>
> Enterprise Exchange Server.
>
> I believe after I installed Entourage (and Office 2008) on the
> Macbook my sent items do not post between the PC/Blackberry and the
> Mac. Both ways. Contacts and appointments are just fine. No issue w/
> Enterpriose Exchange server sync.
>
> It's hit and miss. Some post back to my PC and BB many do not.

Read my earlier post in this thread on May 31. This is a known issue.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 >> Stay informed about: Sent Items - not all showing in Entourage 

I am having the same problems - Bill, do you have an answer on this
yet?
M


wrote:
> I have the same problem. Could someone from MVP verify whether this
> is a bug experienced by ALL or whether only some of us are having
> problems. I have been spending an in ordinate amount of time trying
> to troubleshoot what I thought was a problem specific to my setup but
> if it is simply something that doesn't work then I will stop spending
> time on this and stick with Outlook through Parallels rather than
> trying to accommodate Entourage's peculiarities.
>
> In summary:
>
> Emails sent from Entourage: appear in Entourage Sent Items folder but
> do not appear in Outlook Sent Items folder or Outlook Web Access
> folder
>
> Emails sent from Outlook or Outlook Web Access: appear in Sent Items
> folder for Entourage, Outlook, and Outlook Web Access.
>
> This issue renders Entourage mostly useless for those of us using more
> than one computer (and guts 50% of the utility of the email portion of
> Exchange server). I continue to believe this is a user specific issue
> but am having a hard time verifying.
>
> I have personally tried everything from Switching Identities, clearing
> the cache, right-clicking the folder and choosing Synchronize Now,
> rebuilding the database, and finally reinstalling OS X and Office 2008
> to ensure that one of the updates didn't break the sync.
>
> If anyone has the time and desire I would be happy to troubleshoot in
> real-time so we can try to find an answer.
 >> Stay informed about: Sent Items - not all showing in Entourage 

wrote:

> I am having the same problems - Bill, do you have an answer on this
> yet?

Read my earlier post in this thread on May 31. This is a known issue.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 >> Stay informed about: Sent Items - not all showing in Entourage 

Bill,

Your May 31 (30?) response appears to deal only with the Blackberry issue. When we are sending from Entourage the message does not show up in the Outlook folder on the PC nor does it show up in Web Outlook. When sending from Outlook or via the web, the sent message does find its way to the Sent files on Entourage. This problem exists in both the 2004 and 2008 versions - at least for some of us.

Thanks for your help.

Randy in Pittsburgh
 >> Stay informed about: Sent Items - not all showing in Entourage 

RPJ wrote:

> Your May 31 (30?) response appears to deal only with the Blackberry
> issue. When we are sending from Entourage the message does not show
> up in the Outlook folder on the PC nor does it show up in Web
> Outlook. When sending from Outlook or via the web, the sent message
> does find its way to the Sent files on Entourage. This problem exists
> in both the 2004 and 2008 versions - at least for some of us.

Hi Randy!

Too many folks are jumping in on this thread with their own issues that
aren't related to either the original post, which is now expired and
unavailable to many of us, or my replies, which are specific to certain
other posters.

This is confusing.

The original question includes Blackberry. If your question doesn't then
please start a new thread. Please always start a new thread for your own
questions even if you see a thread similar to yours.

Be sure to include all your Exchange Server and Entourage versions, etc.

Thanks!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 >> Stay informed about: Sent Items - not all showing in Entourage 

Bill,

I'm looking for your post on 5/31. See post on 5/30 (not 5/31)

I have run a few detailed tests between Outlook (MS Office 2008) and Entourage (latest Office ver for MAC) on Sync:

Sent items
Address Book
Calendar.

Here are the results:

Just ran a quick test PC – running Vista and MS Office 2008 (latest ver and updates), Mac running Leopard and MS Office for Mac 2008 (latest version,) all updates on Windows, MS Office (PC and Mac) and Leopard

Sent emails do not post either way (between Entourage and PC/Outlook)

(All emails from BB and PC transfer just fine.)

Contacts seem to post between all devices – except for 1 that did not post from entourage to PC/BB – 1 did, 1 didn't post from entourage to PC/BB

Appointments post from Entourage to PC. Appointments do not post from PC to Entourage.

Can you direct us to the latest info/fixes?

Regards,

Lou


 >> Stay informed about: Sent Items - not all showing in Entourage 

ursacat DeleteThis @officeformac.com wrote:

> Can you direct us to the latest info/fixes?

I Lou!

I'll modify my earlier statement. The issue originally discussed in this
thread is a known issue with no known fix.

My post on 5/31/08 simply states:

This appears to be a problem with Blackberry Server and already
acknowledged by the RIM folks. Unfortunately, it has been present since
Exchange Server 2000.

<http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05382&sliceId=SAL_Public&dialogID=138722702&stateId=1%200%20138720729>

<http://tinyurl.com/6qwh9a>

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>
 >> Stay informed about: Sent Items - not all showing in Entourage 

Bill,

Thanks for your reply.

Just to be clear, do we have TWO issues with no known fix?

Entourage / Outlook sync via Exchange Server (see my post above - we happen to use MI8 as our Exchange SP)

and..

Blackberry RIM?

Obviously these are similar issues, but if we removed the Blackberry from the equation we'd still have the same issue I assume....??

Thanks again for your expert advise. (I'm one of the renegade partners in our firm that just converted from a PC to a MAC, so I need to keep this on the "down low!")
 >> Stay informed about: Sent Items - not all showing in Entourage 

ursacat RemoveThis @officeformac.com wrote:

> Bill,
>
> Thanks for your reply.
>
> Just to be clear, do we have TWO issues with no known fix?
>
> Entourage / Outlook sync via Exchange Server (see my post above - we
> happen to use MI8 as our Exchange SP)

Hi Lou!

Sent Items not syncing to *Exchange Server* is one issue but it's
unrelated to the RIM issue.

> Blackberry RIM?

And, yes, this is a second issue (probably with a different cause from
the Sent Items syncing problem). Sent Items are syncing to the Exchange
Server (from what I understand) but not to the *Blackberry*.

The article on RIM's site is the only one I know that acknowledges this
issue but as you probably saw it's pretty old. However, I've seen
nothing since then that states they've addressed the problem.

> Obviously these are similar issues, but if we removed the Blackberry
> from the equation we'd still have the same issue I assume....??

Removing the Blackberry server does not resolve the first problem where
Sent Items in Entourage do not sync to the Exchange Server.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>
 >> Stay informed about: Sent Items - not all showing in Entourage 

> ursacat DeleteThis @officeformac.com wrote:
>
> > Bill,
> >
> > Thanks for your reply.
> >
> > Just to be clear, do we have TWO issues with no known fix?
> >
> > Entourage / Outlook sync via Exchange Server (see my post above - we
> > happen to use MI8 as our Exchange SP)
>
> Hi Lou!
>
> Sent Items not syncing to *Exchange Server* is one issue but it's
> unrelated to the RIM issue.
>
> > Blackberry RIM?
>
> And, yes, this is a second issue (probably with a different cause from
> the Sent Items syncing problem). Sent Items are syncing to the Exchange
> Server (from what I understand) but not to the *Blackberry*.
>
> The article on RIM's site is the only one I know that acknowledges this
> issue but as you probably saw it's pretty old. However, I've seen
> nothing since then that states they've addressed the problem.
>
> > Obviously these are similar issues, but if we removed the Blackberry
> > from the equation we'd still have the same issue I assume....??
>
> Removing the Blackberry server does not resolve the first problem where
> Sent Items in Entourage do not sync to the Exchange Server.
>
> Hope this helps!
>
> --
>
> bill
>
> Entourage Help Page
> Entourage Help Blog
> YouTalk
> Twitter: follow
>

Bill,

Thanks,
For what it's worth I contacted our Exchance Service provider yesterday (MI8.) The fellow on the phone did a remote access check into Entourage and we ran some tests. We spent an hour on the issue and did not reslove. We opened up a trouble ticket and I now have MI8 doing the research.(Unable to see the sent items on entourage, able to see it on Outlook bilateral issue w/ Sent items using both Entourage and Outlook Enterprise Exchange Server.) This is a BIG deal for me as I use both PC at the office and Mac on the road. If they come up with something I will post. My tech guy has some ideas but I will hold of until MI8 responds.

Regards,

Lou
 >> Stay informed about: Sent Items - not all showing in Entourage