Microsoft says I don't get an Upgrade to Office for Mac 2008

In article <ee8ea8e.-1 RemoveThis @webcrossing.caR9absDaxw>,
pablokent RemoveThis @officeformac.com wrote:

> In October 2007 I ordered Microsoft Office 2004 for Macintosh from Amazon
> under an advertised Promotion that allowed an upgrade to the already
> announced Office 2008 by filling out the "Microsoft Of&#64257;ce 2008 for Mac
> North America Technology Guarantee Redemption Form". I would have never
> ordered a 4 year old product that was going to be discontinued without this
> promotion. In December 2007, I mailed to Microsoft the now available
> redemption forms along with the required copy of the sales receipt and "The
> ORIGINAL product box top with the product name and barcode clearly
> identi&#64257;ed." In February 2008 I had not received the product and
> contacted Microsoft who stated they had no record of my submission. Luckily I
> had a copy of the sales receipt and the box top with bar code, which I
> submitted to Microsoft. They informed me they would not accept this and would
> not receive the product.
>
> Microsoft has acted in bad faith. I have all the materials necessary to prove
> my purchase, and it is obvious I purchased this out of date product in
> response to their offer. It is incredulous they would choose to treat a
> customer (who is trying to do the right thing) in such an unscrupulous
> manner.

That's a real shame. If I were you, I'd write a letter to Bill Gates
and/or monkey boy about it.

Others (including me) have attempted to use the "Super Suite Deal"
promotion that lets you upgrade to Office 2008 Mac Special media Edition
for the cost of shipping. I did mine electronically, through Microsoft's
web site.

So far, I have received four "Order update" notice email messages from
Microsoft stating the order is being delayed. The very first notice said
that unless I contacted Microsoft, the order would automatically be
cancelled! Luckily I read the message in its entirety and called to
confirm I did indeed still want the product. So far, the ship date has
been pushed to 1/7/2008, then to 1/28/2008, then to 2/18/2008, and again
to 3/10/2008!

It seems very fishy to me that Microsoft is unable to ship this to me
when many, many others have already received theirs. I'm afraid
Microsoft simply doesn't want to fulfill the order, because I would be
getting it basically for free (the cost of shipping). If that turns out
to be the case, and Microsoft somehow doesn't ship it to me, I will be
very displeased. I ordered this product through Microsoft's own freaking
promotion! If they didn't want to do the promotion, they shouldn't have
offered it to begin with.

--
Note: Please send all responses to the relevant news group. If you
must contact me through e-mail, let me know when you send email to
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JR
 >> Stay informed about: Microsoft says I don't get an Upgrade to Office for Mac 2008 

Hi JR:

Let me know if you want me to give them a whack for you :-)

Diane has been beating up on them fairly ferociously about these, and she
should get results soonish...

Always remember, "when given the choice between a conspiracy and a SNAFU,
bet on the SNAFU every time..." In this case, I think we will find that
they have out-sourced fulfilment to several vendors, and some of those
vendors are not worth {expletives deleted...}

Cheers


On 25/02/08 12:08 PM, in article
jollyroger-46AAAF.20382124022008 RemoveThis @70-3-168-216.area5.spcsdns.net, "Jolly
Roger" <jollyroger RemoveThis @pobox.com> wrote:

> In article <ee8ea8e.-1 RemoveThis @webcrossing.caR9absDaxw>,
> pablokent RemoveThis @officeformac.com wrote:
>
>> In October 2007 I ordered Microsoft Office 2004 for Macintosh from Amazon
>> under an advertised Promotion that allowed an upgrade to the already
>> announced Office 2008 by filling out the "Microsoft Of&#64257;ce 2008 for Mac
>> North America Technology Guarantee Redemption Form". I would have never
>> ordered a 4 year old product that was going to be discontinued without this
>> promotion. In December 2007, I mailed to Microsoft the now available
>> redemption forms along with the required copy of the sales receipt and "The
>> ORIGINAL product box top with the product name and barcode clearly
>> identi&#64257;ed." In February 2008 I had not received the product and
>> contacted Microsoft who stated they had no record of my submission. Luckily I
>> had a copy of the sales receipt and the box top with bar code, which I
>> submitted to Microsoft. They informed me they would not accept this and would
>> not receive the product.
>>
>> Microsoft has acted in bad faith. I have all the materials necessary to prove
>> my purchase, and it is obvious I purchased this out of date product in
>> response to their offer. It is incredulous they would choose to treat a
>> customer (who is trying to do the right thing) in such an unscrupulous
>> manner.
>
> That's a real shame. If I were you, I'd write a letter to Bill Gates
> and/or monkey boy about it.
>
> Others (including me) have attempted to use the "Super Suite Deal"
> promotion that lets you upgrade to Office 2008 Mac Special media Edition
> for the cost of shipping. I did mine electronically, through Microsoft's
> web site.
>
> So far, I have received four "Order update" notice email messages from
> Microsoft stating the order is being delayed. The very first notice said
> that unless I contacted Microsoft, the order would automatically be
> cancelled! Luckily I read the message in its entirety and called to
> confirm I did indeed still want the product. So far, the ship date has
> been pushed to 1/7/2008, then to 1/28/2008, then to 2/18/2008, and again
> to 3/10/2008!
>
> It seems very fishy to me that Microsoft is unable to ship this to me
> when many, many others have already received theirs. I'm afraid
> Microsoft simply doesn't want to fulfill the order, because I would be
> getting it basically for free (the cost of shipping). If that turns out
> to be the case, and Microsoft somehow doesn't ship it to me, I will be
> very displeased. I ordered this product through Microsoft's own freaking
> promotion! If they didn't want to do the promotion, they shouldn't have
> offered it to begin with.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:john@mcghie.name
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
 >> Stay informed about: Microsoft says I don't get an Upgrade to Office for Mac 2008 

In article <C3E8DE61.114B1%john@mcghie.name>,
John McGhie <john DeleteThis @mcghie.name> wrote:

> On 25/02/08 12:08 PM, in article
> jollyroger-46AAAF.20382124022008 DeleteThis @70-3-168-216.area5.spcsdns.net, "Jolly
> Roger" <jollyroger DeleteThis @pobox.com> wrote:
>
> > So far, I have received four "Order update" notice email messages from
> > Microsoft stating the order is being delayed. The very first notice said
> > that unless I contacted Microsoft, the order would automatically be
> > cancelled! Luckily I read the message in its entirety and called to
> > confirm I did indeed still want the product. So far, the ship date has
> > been pushed to 1/7/2008, then to 1/28/2008, then to 2/18/2008, and again
> > to 3/10/2008!
> >
> > It seems very fishy to me that Microsoft is unable to ship this to me
> > when many, many others have already received theirs. I'm afraid
> > Microsoft simply doesn't want to fulfill the order, because I would be
> > getting it basically for free (the cost of shipping). If that turns out
> > to be the case, and Microsoft somehow doesn't ship it to me, I will be
> > very displeased. I ordered this product through Microsoft's own freaking
> > promotion! If they didn't want to do the promotion, they shouldn't have
> > offered it to begin with.
>
>
> Let me know if you want me to give them a whack for you :-)

I don't know what constitutes a "whack", or how much good it will do,
but by all means, whack away!

> Diane has been beating up on them fairly ferociously about these, and she
> should get results soonish...

Somehow I think I'm in for at least one more delay. Time will tell.

> Always remember, "when given the choice between a conspiracy and a SNAFU,
> bet on the SNAFU every time..." In this case, I think we will find that
> they have out-sourced fulfilment to several vendors, and some of those
> vendors are not worth {expletives deleted...}

If that is the case, then Microsoft should step up and fix thee problem
by fulfilling them themselves.

--
Note: Please send all responses to the relevant news group. If you
must contact me through e-mail, let me know when you send email to
this address so that your email doesn't get eaten by my SPAM filter.

JR
 >> Stay informed about: Microsoft says I don't get an Upgrade to Office for Mac 2008 

Send all your details to Diane at the address she has given.

She's whacking the same part of the same anatomy as I am :-)

Cheers


On 26/02/08 1:09 AM, in article
jollyroger-324559.09395125022008 DeleteThis @earthlink.vsrv-sjc.supernews.net, "Jolly
Roger" <jollyroger DeleteThis @pobox.com> wrote:

> In article <C3E8DE61.114B1%john@mcghie.name>,
> John McGhie <john DeleteThis @mcghie.name> wrote:
>
>> On 25/02/08 12:08 PM, in article
>> jollyroger-46AAAF.20382124022008 DeleteThis @70-3-168-216.area5.spcsdns.net, "Jolly
>> Roger" <jollyroger DeleteThis @pobox.com> wrote:
>>
>>> So far, I have received four "Order update" notice email messages from
>>> Microsoft stating the order is being delayed. The very first notice said
>>> that unless I contacted Microsoft, the order would automatically be
>>> cancelled! Luckily I read the message in its entirety and called to
>>> confirm I did indeed still want the product. So far, the ship date has
>>> been pushed to 1/7/2008, then to 1/28/2008, then to 2/18/2008, and again
>>> to 3/10/2008!
>>>
>>> It seems very fishy to me that Microsoft is unable to ship this to me
>>> when many, many others have already received theirs. I'm afraid
>>> Microsoft simply doesn't want to fulfill the order, because I would be
>>> getting it basically for free (the cost of shipping). If that turns out
>>> to be the case, and Microsoft somehow doesn't ship it to me, I will be
>>> very displeased. I ordered this product through Microsoft's own freaking
>>> promotion! If they didn't want to do the promotion, they shouldn't have
>>> offered it to begin with.
>>
>>
>> Let me know if you want me to give them a whack for you :-)
>
> I don't know what constitutes a "whack", or how much good it will do,
> but by all means, whack away!
>
>> Diane has been beating up on them fairly ferociously about these, and she
>> should get results soonish...
>
> Somehow I think I'm in for at least one more delay. Time will tell.
>
>> Always remember, "when given the choice between a conspiracy and a SNAFU,
>> bet on the SNAFU every time..." In this case, I think we will find that
>> they have out-sourced fulfilment to several vendors, and some of those
>> vendors are not worth {expletives deleted...}
>
> If that is the case, then Microsoft should step up and fix thee problem
> by fulfilling them themselves.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:john@mcghie.name
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
 >> Stay informed about: Microsoft says I don't get an Upgrade to Office for Mac 2008 

In article <C3EA30E2.115BB%john@mcghie.name>,
John McGhie <john.DeleteThis@mcghie.name> wrote:
>Send all your details to Diane at the address she has given.
>
>She's whacking the same part of the same anatomy as I am :-)
>
>Cheers
>
>
>On 26/02/08 1:09 AM, in article
>jollyroger-324559.09395125022008@earthlink.vsrv-sjc.supernews.net, "Jolly
>Roger" <jollyroger.DeleteThis@pobox.com> wrote:
>
>> In article <C3E8DE61.114B1%john@mcghie.name>,
>> John McGhie <john.DeleteThis@mcghie.name> wrote:
>>
>>> On 25/02/08 12:08 PM, in article
>>> jollyroger-46AAAF.20382124022008.DeleteThis@70-3-168-216.area5.spcsdns.net, "Jolly
>>> Roger" <jollyroger.DeleteThis@pobox.com> wrote:
>>>
>>>> So far, I have received four "Order update" notice email messages from
>>>> Microsoft stating the order is being delayed. The very first notice said
>>>> that unless I contacted Microsoft, the order would automatically be
>>>> cancelled! Luckily I read the message in its entirety and called to
>>>> confirm I did indeed still want the product. So far, the ship date has
>>>> been pushed to 1/7/2008, then to 1/28/2008, then to 2/18/2008, and again
>>>> to 3/10/2008!
>>>>
>>>> It seems very fishy to me that Microsoft is unable to ship this to me
>>>> when many, many others have already received theirs. I'm afraid
>>>> Microsoft simply doesn't want to fulfill the order, because I would be
>>>> getting it basically for free (the cost of shipping). If that turns out
>>>> to be the case, and Microsoft somehow doesn't ship it to me, I will be
>>>> very displeased. I ordered this product through Microsoft's own freaking
>>>> promotion! If they didn't want to do the promotion, they shouldn't have
>>>> offered it to begin with.
>>>
>>>
>>> Let me know if you want me to give them a whack for you :-)
>>
>> I don't know what constitutes a "whack", or how much good it will do,
>> but by all means, whack away!
>>
>>> Diane has been beating up on them fairly ferociously about these, and she
>>> should get results soonish...
>>
>> Somehow I think I'm in for at least one more delay. Time will tell.
>>
>>> Always remember, "when given the choice between a conspiracy and a SNAFU,
>>> bet on the SNAFU every time..." In this case, I think we will find that
>>> they have out-sourced fulfilment to several vendors, and some of those
>>> vendors are not worth {expletives deleted...}
>>
>> If that is the case, then Microsoft should step up and fix thee problem
>> by fulfilling them themselves.
>

I called the number in ome of my emails to check my order and
I too have been pushed back to 10-March, but I wasn't informed
of this until I called. Like JR, I'm willing to wait but I hope
that the ship date doesn't keep perpetually slipping.
 >> Stay informed about: Microsoft says I don't get an Upgrade to Office for Mac 2008 

I suggest trying Sheridan Jones at sherjo DeleteThis @microsoft.com. She was very
responsive on the Mac Mojo blog regarding this promotion.

Cheers,
David

On Feb 24, 8:05 pm, Diane Ross <di... DeleteThis @invalid.entourage.mvps.org>
wrote:
> I am trying to find a contact person for problems like this.
>
> --
> Diane
>
> On 2/24/08 3:13 PM, in article ee8ea8e... DeleteThis @webcrossing.caR9absDaxw,
>
>
>
> "pablok...@officeformac.com" <pablok... DeleteThis @officeformac.com> wrote:
> > In October 2007 I ordered Microsoft Office 2004 for Macintosh from Amazon
> > under an advertised Promotion that allowed an upgrade to the already announced
> > Office 2008 by filling out the "Microsoft Of&#64257;ce 2008 for Mac North
> > America Technology Guarantee Redemption Form". I would have never ordered a 4
> > year old product that was going to be discontinued without this promotion. In
> > December 2007, I mailed to Microsoft the now available redemption forms along
> > with the required copy of the sales receipt and "The ORIGINAL product box top
> > with the product name and barcode clearly identi&#64257;ed." In February 2008
> > I had not received the product and contacted Microsoft who stated they had no
> > record of my submission. Luckily I had a copy of the sales receipt and the box
> > top with bar code, which I submitted to Microsoft. They informed me they would
> > not accept this and would not receive the product.
>
> > Microsoft has acted in bad faith. I have all the materials necessary to prove
> > my purchase, and it is obvious I purchased this out of date product in
> > response to their offer. It is incredulous they would choose to treat a
> > customer (who is trying to do the right thing) in such an unscrupulous manner.
>
> --
> Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
> Entourage Help Page <http://www.entourage.mvps.org/>
> Entourage Help Blog <http://blog.entourage.mvps.org/>
 >> Stay informed about: Microsoft says I don't get an Upgrade to Office for Mac 2008 

On 2/28/08 11:57 AM, in article
eeacff84-dd82-48d0-b51b-b3736c964c5f DeleteThis @60g2000hsy.googlegroups.com,
"David.M.Connolly@gmail.com" <David.M.Connolly DeleteThis @gmail.com> wrote:

> I suggest trying Sheridan Jones at sherjo DeleteThis @microsoft.com. She was very
> responsive on the Mac Mojo blog regarding this promotion.

Please make sure you have permission before posting someone else's address.
Spam robots on newsgroups will harvest real addresses.


--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 >> Stay informed about: Microsoft says I don't get an Upgrade to Office for Mac 2008 

Yeah, well I know the person Diane is talking to :-)

Not too many people say "no" to them. In fact, it's generally held on the
Redmond campus that making your answer indistinguishable from "Yes, I will
have that done right away" would be considered beneficial to your health and
well-being :-)

Cheers


On 28/02/08 1:27 PM, in article ee8ea8e.10 DeleteThis @webcrossing.caR9absDaxw,
"pablokent@officeformac.com" <pablokent DeleteThis @officeformac.com> wrote:

> As originator of this post, I would like to close by stating that with the
> assistance of Diane and the MVP program, and this forum, Microsoft has
> resolved my complaint. Although the situation appeared to deteriorate rapidly
> during my brief email exchange with customer service, the watchful eyes of
> this MVP program recognized a wrong, and did the right thing, and I applaud
> Microsoft and the MVP program for quickly acting after I posted my complaint
> just a few days ago.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:john@mcghie.name
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
 >> Stay informed about: Microsoft says I don't get an Upgrade to Office for Mac 2008