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Opening a Word Document from Within Entourage Causes both ..

 
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JP Craven

External


Since: Mar 16, 2004
Posts: 2



(Msg. 1) Posted: Tue Mar 16, 2004 7:47 pm
Post subject: Opening a Word Document from Within Entourage Causes both Ap
Archived from groups: microsoft>public>mac>office>entourage (more info?)

I have been experiencing a problem with Entourage and Word that is
extremely frustrating, and have been unable to find a fix. I have
removed the MS Office suite and re-installed - and brought all SW up
to current maintenance levels - but no relief has been found. I am
hoping that one of the specialists that reviews this forum may have
some ideas on how to identify the issue and provide a fix.

Symptoms:
Acivity Monitor shows the Database Deamon active and consuming a
steady 90% CPU Utilization. The virtual memory associated with the
Database Daemon process continues to increase gradually.

After about 1 hour the system begins to work - utilization of the
Database Daemon returns to (what I assume is) normal. Sometimes the
Database Daemon actually hangs. Once the system begins to work, it
will continue to work until the next shutdown/restart when the process
begins again with the first use of Word.

I thought the issue might be related to the size of the Entourage
database (was approx. 1.9GB...) however after reducing the DB size to
~450MB the problem still persists. What could the Database Deamon be
doing???

Genius Bar has not been able to help.

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Paul Berkowitz

External


Since: Feb 25, 2004
Posts: 1989



(Msg. 2) Posted: Wed Mar 17, 2004 1:25 am
Post subject: Re: Opening a Word Document from Within Entourage Causes bot [Login to view extended thread Info.]
Archived from groups: microsoft>public>mac>office>entourage, others (more info?)

On 3/16/04 4:47 PM, in article
9782e472.0403161647.278551cb.DeleteThis@posting.google.com, "JP Craven"
<jcraven.DeleteThis@cox.net> wrote:

 > I have been experiencing a problem with Entourage and Word that is
 > extremely frustrating, and have been unable to find a fix. I have
 > removed the MS Office suite and re-installed - and brought all SW up
 > to current maintenance levels - but no relief has been found. I am
 > hoping that one of the specialists that reviews this forum may have
 > some ideas on how to identify the issue and provide a fix.
 >
 > Symptoms:
 > Acivity Monitor shows the Database Deamon active and consuming a
 > steady 90% CPU Utilization. The virtual memory associated with the
 > Database Daemon process continues to increase gradually.
 >
 > After about 1 hour the system begins to work - utilization of the
 > Database Daemon returns to (what I assume is) normal. Sometimes the
 > Database Daemon actually hangs. Once the system begins to work, it
 > will continue to work until the next shutdown/restart when the process
 > begins again with the first use of Word.
 >
 > I thought the issue might be related to the size of the Entourage
 > database (was approx. 1.9GB...) however after reducing the DB size to
 > ~450MB the problem still persists. What could the Database Deamon be
 > doing???

How many contacts do you have? Word continually (every 5 minutes, I think)
checks the database to update its AutoText entries for contacts, and due to
a bug I think you can get nine copies of each. If you have thousands of
contacts, this is going to consume lots of CPU. I'm trying to recall if
there's a way of turning this off: I think you need to use a startup macro
in Word X. I'm cross-posting to the Word newsgroup. If you go there, MVP
John McGhie might see it and supply his macro for you.

This is something that has been complained about so much, I think there's a
good chance that Microsoft might fix it for Office 2004. When it's released,
ask here for someone to check it out.
 >
 > Genius Bar has not been able to help.

I don't think that the geniuses' genius extends too far into Microsoft Mac
products. Ask them about Apple software.


--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/toc.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.<!-- ~MESSAGE_AFTER~ -->

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Beth Rosengard

External


Since: Jun 19, 2004
Posts: 1473



(Msg. 3) Posted: Wed Mar 17, 2004 2:26 am
Post subject: Re: Opening a Word Document from Within Entourage Causes bot [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

On 3/16/04 10:25 PM, in article BC7D2F3D.5C14F%berkowit@spoof_silcom.com,
"Paul Berkowitz" <berkowit RemoveThis @spoof_silcom.com> wrote:

  >> I have been experiencing a problem with Entourage and Word that is
  >> extremely frustrating, and have been unable to find a fix. I have
  >> removed the MS Office suite and re-installed - and brought all SW up
  >> to current maintenance levels - but no relief has been found. I am
  >> hoping that one of the specialists that reviews this forum may have
  >> some ideas on how to identify the issue and provide a fix.
  >>
  >> Symptoms:
  >> Acivity Monitor shows the Database Deamon active and consuming a
  >> steady 90% CPU Utilization. The virtual memory associated with the
  >> Database Daemon process continues to increase gradually.
  >>
  >> After about 1 hour the system begins to work - utilization of the
  >> Database Daemon returns to (what I assume is) normal. Sometimes the
  >> Database Daemon actually hangs. Once the system begins to work, it
  >> will continue to work until the next shutdown/restart when the process
  >> begins again with the first use of Word.
  >>
  >> I thought the issue might be related to the size of the Entourage
  >> database (was approx. 1.9GB...) however after reducing the DB size to
  >> ~450MB the problem still persists. What could the Database Deamon be
  >> doing???
 >
 > How many contacts do you have? Word continually (every 5 minutes, I think)
 > checks the database to update its AutoText entries for contacts, and due to
 > a bug I think you can get nine copies of each. If you have thousands of
 > contacts, this is going to consume lots of CPU. I'm trying to recall if
 > there's a way of turning this off: I think you need to use a startup macro
 > in Word X. I'm cross-posting to the Word newsgroup. If you go there, MVP
 > John McGhie might see it and supply his macro for you.
 >
 > This is something that has been complained about so much, I think there's a
 > good chance that Microsoft might fix it for Office 2004. When it's released,
 > ask here for someone to check it out.

Here's the macro Paul mentioned. John McGhie advises that you logout and
log back in (or restart) after running it.


Sub DelContacts()

' Removes Contacts from Normal Template
' Macro written July 4 2002 by John McGhie

Dim anAutoText As AutoTextEntry
Dim i As Integer

For Each anAutoText In Application.NormalTemplate.AutoTextEntries
If Left(anAutoText.Value, 9) = "* CONTACT" Then
anAutoText.Delete
i = i + 1
End If
Next anAutoText

StatusBar = Str(i) & " contacts deleted"

End Sub


Hope this helps.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html><!-- ~MESSAGE_AFTER~ -->
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JP Craven

External


Since: Mar 16, 2004
Posts: 2



(Msg. 4) Posted: Wed Mar 24, 2004 7:53 am
Post subject: Re: Opening a Word Document from Within Entourage Causes bot [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Beth Rosengard <bethrosengard DeleteThis @earthlink.net> wrote in message news:<BC7D3D91.39BE1%bethrosengard@earthlink.net>...
 > On 3/16/04 10:25 PM, in article BC7D2F3D.5C14F%berkowit@spoof_silcom.com,
 > "Paul Berkowitz" <berkowit DeleteThis @spoof_silcom.com> wrote:
 >
   > >> I have been experiencing a problem with Entourage and Word that is
   > >> extremely frustrating, and have been unable to find a fix. I have
   > >> removed the MS Office suite and re-installed - and brought all SW up
   > >> to current maintenance levels - but no relief has been found. I am
   > >> hoping that one of the specialists that reviews this forum may have
   > >> some ideas on how to identify the issue and provide a fix.
   > >>
   > >> Symptoms:
   > >> Acivity Monitor shows the Database Deamon active and consuming a
   > >> steady 90% CPU Utilization. The virtual memory associated with the
   > >> Database Daemon process continues to increase gradually.
   > >>
   > >> After about 1 hour the system begins to work - utilization of the
   > >> Database Daemon returns to (what I assume is) normal. Sometimes the
   > >> Database Daemon actually hangs. Once the system begins to work, it
   > >> will continue to work until the next shutdown/restart when the process
   > >> begins again with the first use of Word.
   > >>
   > >> I thought the issue might be related to the size of the Entourage
   > >> database (was approx. 1.9GB...) however after reducing the DB size to
   > >> ~450MB the problem still persists. What could the Database Deamon be
   > >> doing???
  > >
  > > How many contacts do you have? Word continually (every 5 minutes, I think)
  > > checks the database to update its AutoText entries for contacts, and due to
  > > a bug I think you can get nine copies of each. If you have thousands of
  > > contacts, this is going to consume lots of CPU. I'm trying to recall if
  > > there's a way of turning this off: I think you need to use a startup macro
  > > in Word X. I'm cross-posting to the Word newsgroup. If you go there, MVP
  > > John McGhie might see it and supply his macro for you.
  > >
  > > This is something that has been complained about so much, I think there's a
  > > good chance that Microsoft might fix it for Office 2004. When it's released,
  > > ask here for someone to check it out.
 >
 > Here's the macro Paul mentioned. John McGhie advises that you logout and
 > log back in (or restart) after running it.
 >
 >
 > Sub DelContacts()
 >
 > ' Removes Contacts from Normal Template
 > ' Macro written July 4 2002 by John McGhie
 >
 > Dim anAutoText As AutoTextEntry
 > Dim i As Integer
 >
 > For Each anAutoText In Application.NormalTemplate.AutoTextEntries
 > If Left(anAutoText.Value, 9) = "* CONTACT" Then
 > anAutoText.Delete
 > i = i + 1
 > End If
 > Next anAutoText
 >
 > StatusBar = Str(i) & " contacts deleted"
 >
 > End Sub
 >
 >
 > Hope this helps.

Beth, I think you may have hit on the issue. I have 101,382 entries
in my address book. It appears the Import process has created many
duplicates. Thanks for the valuable insight. Brilliant. Deleted all
entries except one and everything is now back to normal.<!-- ~MESSAGE_AFTER~ -->
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John McGhie MVP -

External


Since: Feb 20, 2004
Posts: 415



(Msg. 5) Posted: Wed Mar 24, 2004 12:41 pm
Post subject: Re: Opening a Word Document from Within Entourage Causes bot [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Thanks Beth:

You're a life-saver. I saw the post, but I could not find the Macro myself
:-)

Cheers


This responds to article <BC7D3D91.39BE1%bethrosengard@earthlink.net>, from
"Beth Rosengard" <bethrosengard RemoveThis @earthlink.net> on 17/3/04 6:26 PM:

 > Sub DelContacts()
 >
 > ' Removes Contacts from Normal Template
 > ' Macro written July 4 2002 by John McGhie
 >
 > Dim anAutoText As AutoTextEntry
 > Dim i As Integer
 >
 > For Each anAutoText In Application.NormalTemplate.AutoTextEntries
 > If Left(anAutoText.Value, 9) = "* CONTACT" Then
 > anAutoText.Delete
 > i = i + 1
 > End If
 > Next anAutoText
 >
 > StatusBar = Str(i) & " contacts deleted"
 >
 > End Sub

--

Please respond only to the newsgroup to preserve the thread.

John McGhie, Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs
+61 4 1209 1410, mailto:john@mcghie.name<!-- ~MESSAGE_AFTER~ -->
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