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External
Since: Sep 22, 2007
Posts: 6
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(Msg. 1) Posted: Sat Sep 22, 2007 3:32 pm
Post subject: Problem with Entourage 2004 - Entourage constantly crashes
Archived from groups: microsoft>public>mac>office>entourage (more info?)
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Good evening,
I have the MS Office 2004 for Mac and I am having a big problem at the
moment with Entourage. Specifically, everytime I open Entourage, after
a while it crashes and I have to force quit and open it again. It is
happening all the time now. I tried to rebuild the database but the
problem persists. Also, I uninstalled the whole Office and installed
everything again and I am still continuing having the same problem.
Curious enough, if I disconnect the internet, Entourage does not
crash.
Can anyone give me some help on this?
Thank you for your attention.
Kind Regards,
Nuno Sanches e Silva |
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External
Since: Oct 19, 2007
Posts: 242
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(Msg. 2) Posted: Sat Sep 22, 2007 5:42 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On 9/22/07 11:31 AM, in article
1190485864.040572.49760.RemoveThis@19g2000hsx.googlegroups.com,
"nmsanches@net.novis.pt" wrote:
> I have the MS Office 2004 for Mac and I am having a big problem at the
> moment with Entourage. Specifically, everytime I open Entourage, after
> a while it crashes and I have to force quit and open it again. It is
> happening all the time now. I tried to rebuild the database but the
> problem persists. Also, I uninstalled the whole Office and installed
> everything again and I am still continuing having the same problem.
>
> Curious enough, if I disconnect the internet, Entourage does not
> crash.
Hmmm, this is curious. It has to be a schedule that is trying to download
mail. Make sure the Progress window is open so you can see what is being
downloaded. If it's a corrupt message you will need to delete it via your
web account or through online access.
For more help with crashes see this page:
<http://www.entourage.mvps.org/troubleshoot/crashes.html>
If you continue to have problems, please report back with details about what
is happening when you crash.
--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/> |
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External
Since: Sep 22, 2007
Posts: 6
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(Msg. 3) Posted: Sun Sep 23, 2007 1:34 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Thanks for your reply.
I tried to check it but it is not the case of emails since I deleted
all the emails I had the accounts. I noticed something more. When I
open Entourage, it crashes and it stays like that for a long time. If
I let it wait, after some time (a long time, dont know how long) it
finally works. After that, until I quit Entourage, no problems. But
the moment I quit and open Eutorage again, I have the same problem
again. >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes |
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External
Since: Oct 19, 2007
Posts: 242
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(Msg. 4) Posted: Sun Sep 23, 2007 2:49 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On 9/23/07 9:24 AM, in article
1190564643.450090.27730 RemoveThis @19g2000hsx.googlegroups.com,
"nmsanches@net.novis.pt" wrote:
> I tried to check it but it is not the case of emails since I deleted
> all the emails I had the accounts. I noticed something more. When I
> open Entourage, it crashes and it stays like that for a long time. If
> I let it wait, after some time (a long time, dont know how long) it
> finally works. After that, until I quit Entourage, no problems. But
> the moment I quit and open Eutorage again, I have the same problem
> again.
How did you delete the emails?
To test for problem in your User's account, test Entourage in a new User.
1. In System Preferences create a new User
2. Switch to new User
3. Open Entourage (you'll need to enter your account info)
4. Test Entourage for the problem
If the problem goes away then it's in your User's folder. We'll discuss what
to do if this is the case.
You previous said you uninstalled Office. Did you use "Remove Office"?
--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/> >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes |
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External
Since: Sep 22, 2007
Posts: 6
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(Msg. 5) Posted: Mon Sep 24, 2007 2:00 am
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: Sep 22, 2007
Posts: 6
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(Msg. 6) Posted: Mon Sep 24, 2007 5:41 am
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: Sep 22, 2007
Posts: 6
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(Msg. 7) Posted: Mon Sep 24, 2007 7:36 am
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Did some more tests and I found out that the problem is with the
Launchbar application. If I have the launchbar application off,
Entourage does not crash. The issue is that Launchbar is indexing
Entourage information. So if I choose not to index Entourage addresses
it works fine.
What I dont understand is that before I was already using Launchbar
and it was indexing just fine. Now it doesn't. I tried to uninstall
Launchbar and install it again and the problem remains the same. >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes |
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External
Since: Sep 09, 2006
Posts: 3131
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(Msg. 8) Posted: Mon Sep 24, 2007 8:46 am
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On 2007-09-24 05:31:25 -0500, nmsanches.TakeThisOut@net.novis.pt said:
> Did some more tests and I found out that the problem is with the
> Launchbar application. If I have the launchbar application off,
> Entourage does not crash. The issue is that Launchbar is indexing
> Entourage information. So if I choose not to index Entourage addresses
> it works fine.
>
> What I dont understand is that before I was already using Launchbar
> and it was indexing just fine. Now it doesn't. I tried to uninstall
> Launchbar and install it again and the problem remains the same.
I think I would bring this to the attention of the author of LaunchBar
to see what they have to say about it.
--
Please let me know if you send email to this address so that I can be
sure your email doesn't get eaten by pobox.com's ultra-aggressive SPAM
filter.
Help improve usenet. Kill-file Google Groups:
http://improve-usenet.org/
JR >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes |
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External
Since: Sep 22, 2007
Posts: 6
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(Msg. 9) Posted: Mon Sep 24, 2007 11:39 am
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: Oct 19, 2007
Posts: 242
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(Msg. 10) Posted: Mon Sep 24, 2007 3:29 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On 9/24/07 3:31 AM, in article
1190629885.043612.42310 RemoveThis @d55g2000hsg.googlegroups.com,
"nmsanches@net.novis.pt" wrote:
> Did some more tests and I found out that the problem is with the
> Launchbar application. If I have the launchbar application off,
> Entourage does not crash. The issue is that Launchbar is indexing
> Entourage information. So if I choose not to index Entourage addresses
> it works fine.
Glad the testing resulted in finding the culprit. I use LaunchBar and have
no problems. I'll be interested in finding out what is causing the problem.
--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/> >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes |
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External
Since: Jul 09, 2007
Posts: 1290
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(Msg. 11) Posted: Fri Jan 25, 2008 8:31 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On 1/24/08 10:56 PM, in article ee7c495.10.DeleteThis@webcrossing.caR9absDaxw, "Maria
Elena Rico " <> wrote:
> I also have a problem with Entourage 2004 crashing when I try to select the
> preferences menu from the pull down menu. I tried the program using a
> different user on the same computer and it did not crash.
This indicates a corrupt preference in your User's folder, or you need to
rebuild your database. Some preference files are actually in your database.
--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/> >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes |
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External
Since: Jan 30, 2008
Posts: 3
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(Msg. 12) Posted: Wed Jan 30, 2008 6:43 am
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: Feb 02, 2008
Posts: 2
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(Msg. 13) Posted: Sat Feb 02, 2008 10:31 am
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: Jul 09, 2007
Posts: 1290
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(Msg. 14) Posted: Sat Feb 02, 2008 3:02 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On 2/2/08 10:31 AM, in article ee7c495.13 DeleteThis @webcrossing.caR9absDaxw,
"Edgardo@officeformac.com" wrote:
> I having problem with te entourage. When i open it, always not responding
>
> The last time it worked I put a mail in a draft and never can open entourage
> again.
Hold Shift key down when opening Entourage. It will disable any schedules
that might be causing the problem. Next, under View in the Menu bar select
Preview Pane --> Below. Now you should be able to select the message and
delete it.
Let me know if you continue to have problems.
--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/> >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes |
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External
Since: Feb 02, 2008
Posts: 2
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(Msg. 15) Posted: Sat Feb 02, 2008 3:53 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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