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Problem with Entourage 2004 - Entourage constantly crashes

 
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Robert

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Since: Jan 20, 2008
Posts: 2



(Msg. 106) Posted: Wed Jul 16, 2008 8:21 am
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: microsoft>public>mac>office>entourage (more info?)

A number of times I get e-mails where part of the text is unreadable. This is at the initial receipt. When I reply to the e-mail, I can read it. How do I fix this font issue?

Also, the Junk Mail folder doesn't work. I get an error when the system tries to load an e-mail into the folder, there's a bit of hesitation, then the e-mail shows up in my inbox, highlighted as spam. I don't recall messing with any of the settiings, so......?

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Edu

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Since: Jul 16, 2008
Posts: 1



(Msg. 107) Posted: Wed Jul 16, 2008 3:28 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
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Thank you very much for your help.

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TG

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Since: Aug 07, 2008
Posts: 1



(Msg. 108) Posted: Thu Aug 07, 2008 3:48 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
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I transferred the entourage database to a new MacBook Pro from an older MacBook Pro. When clicking on some new messages in the "inbox" the application shuts completely off with no warning or indication of error before or after. The messages have all had attachments but not all messages with attachments are a problem - only a very few. If I select help in the help menu the same thing hapens and the application shuts down. Any help would be appreciated.
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Diane Ross

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Since: Jul 09, 2007
Posts: 1290



(Msg. 109) Posted: Thu Aug 07, 2008 5:58 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
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"TG" wrote:

> I transferred the entourage database to a new MacBook Pro from an older
> MacBook Pro. When clicking on some new messages in the "inbox" the application
> shuts completely off with no warning or indication of error before or after.
> The messages have all had attachments but not all messages with attachments
> are a problem - only a very few. If I select help in the help menu the same
> thing hapens and the application shuts down. Any help would be appreciated.

Are you using the same version of Entourage as before or did you upgrade
from Office X to Office 2004 during the process?

Did you transfer your preferences? If you drag your Identity to Shared then
switch to a new User in System Preferences, drag from Shared to the new
Documents folder, does it work?

--
Diane
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Jan_Mclaren

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Since: Aug 09, 2008
Posts: 1



(Msg. 110) Posted: Sat Aug 09, 2008 10:58 am
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
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I have problems signing into my BT openworld email account when I try to access via Entourage 2004, it used to work OK. I upgraded to Mac X operating system earlier in the year it was OK then. I can get access to my emails through BT Yahoo. Any help appreciated.

Jan
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Diane Ross

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Since: Jul 09, 2007
Posts: 1290



(Msg. 111) Posted: Sat Aug 09, 2008 7:20 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
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"Jan_Mclaren@officeformac.com" wrote:

> I have problems signing into my BT openworld email account when I try to
> access via Entourage 2004, it used to work OK. I upgraded to Mac X operating
> system earlier in the year it was OK then. I can get access to my emails
> through BT Yahoo. Any help appreciated.

<http://www.entourage.mvps.org/accounts/btinternet.html>

It's possible too that they just upgraded their servers and you will need to
change the port in SMTP to 587.

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Diane
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panda

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Since: Aug 11, 2008
Posts: 3



(Msg. 112) Posted: Mon Aug 11, 2008 11:54 am
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
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Entourage Problems
Couldn't solve my Entourage 2004 and Leopard problem (crashing). Spent 2 hrs at genius bar (they were helpful).... hard drive is fine..... Went ahead and installed Office 2008..... still can't get Entourage to allow send/receive.

At this point I only have 1 email "Welcome to Entourage 2008" (8/5/08)
Old emails stored under Microsoft user data (for future merge -couldn't get it to work while installing office 2008).

Really needs emails for kids / school ASAP
POP server mail.yahoo.com SMTP server SMTP.yahoo.com

Thanks
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orubin

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Since: Feb 11, 2008
Posts: 3



(Msg. 113) Posted: Mon Aug 11, 2008 12:18 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

> Entourage Problems
> Couldn't solve my Entourage 2004 and Leopard problem (crashing). Spent 2 hrs at genius bar (they were helpful).... hard drive is fine..... Went ahead and installed Office 2008..... still can't get Entourage to allow send/receive.
>
> At this point I only have 1 email "Welcome to Entourage 2008" (8/5/08)
> Old emails stored under Microsoft user data (for future merge -couldn't get it to work while installing office 2008).
>
> Really needs emails for kids / school ASAP
> POP server mail.yahoo.com SMTP server SMTP.yahoo.com

Yahoo now uses secure connections. Have you changed your POP settings to match what Yahoo suggests? Also, I think your settings are wrong. Try these:

Incoming: pop.mail.yahoo.com. Enter your user name and password.
Make sure to also in the advanced settings to turn ON SSL, and make sure the port is set to 995 (the standard for SSL)

Outgoing: smtp.mail.yahoo.com. Enter your user name and password. Make sure that SSL is on and the port is set to its default of 465.

Lastly, while I have updated to Office 2008, I DO NOT use the 2008 Entourage, but rather continue to use the 2004 version. It is MUCH more stable (especially on Intel machines) and much much faster.

Hope this helps.
-Owen-
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Diane Ross

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Since: Jul 09, 2007
Posts: 1290



(Msg. 114) Posted: Mon Aug 11, 2008 12:42 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

"orubin@officeformac.com" wrote:

> Lastly, while I have updated to Office 2008, I DO NOT use the 2008 Entourage,
> but rather continue to use the 2004 version. It is MUCH more stable
> (especially on Intel machines) and much much faster.

I don't find this to be true. YMMV

See this page for help with setting up accounts.
<http://www.entourage.mvps.org/accounts/index.html>

There are several examples for Yahoo.

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Diane
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panda

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Since: Aug 11, 2008
Posts: 3



(Msg. 115) Posted: Mon Aug 11, 2008 2:27 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
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Thanks for the first suggestions.... I've made them but still problems

1) from Entourage / Account settings I do not have a password showing up under receiving mail / passwords (it's blank)
Can't seem to add a password there (not sure what happened to it)

2) My printer says it's offline???? It is connected by cable. From HP set-up assistant it says "shared memory service not created yet.

Any more suggestions...thanks
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panda

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Since: Aug 11, 2008
Posts: 3



(Msg. 116) Posted: Mon Aug 11, 2008 2:38 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
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Panda update! Entourage is WORKING! just followed link for <http://www.entourage.mvps.org/accounts/index.html>

Do you have a link for the printer? HP PSC 1610
Should I just reinstall my printer driver.... Did Office 2008 cause problem

Thanks
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Diane Ross

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Since: Jul 09, 2007
Posts: 1290



(Msg. 117) Posted: Tue Aug 12, 2008 2:22 pm
Post subject: Re: Problem with Entourage 2004 - Entourage constantly crashes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

"panda@officeformac.com" wrote:

> Panda update! Entourage is WORKING! just followed link for
> <http://www.entourage.mvps.org/accounts/index.html>

Great!!
>
> Do you have a link for the printer? HP PSC 1610
> Should I just reinstall my printer driver.... Did Office 2008 cause problem

This solution was posted on the Office list today:

To be helpful I found the solution (other people have solved similar
problems in other ways) -- but go to folder:

/Library/Printers/PPD Plugins

and trash the HP plugins in this folder and restart Word and printing to HP
printers should be fine.

You can follow that thread under subject: Word & Entourage crashing when
Print is selected.

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Diane
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