Problem with Entourage 2004 - Entourage constantly crashes

> "ariana" wrote:
>
> > ok so i tried opening it in a test user and it didn't do the pinwheel thing.
> > what do you mean "remove your Microsoft User Data folder from Documents" do i
> > just delete this entire microsoft user data file? will that have an effect on
> > word or excel?
>
> No! Drag the Microsoft User Data folder or the Office 2008 Identities folder
> to Shared. This moves only. From Shared to the new User copies the file.
>
> 1. Go to System Preferences --> Create a New User in Accounts. Switch to
> the New User by logging out/in or use Fast User Switching. Test Office
> there.
> (this create a Microsoft User Data folder)
> 2. Drag from Shared your Identities folder and replace the current Main
> Identity to test your Identity in the new User. (this copies so your data is
> safe)
> 3. After you have finished testing, drag from Shared back to your Microsoft
> User Data folder.
>
> This will not affect Word or Excel, but if you try to use them they will
> probably create a new blank Microsoft User Data folder. This is why you need
> to move your Identity back after testing.
>
> --
> Diane
>
>

hi diane- i don't have an identities folder in shared (that's mac hd->users -> shared right?

know you are trying to go slow for me but i am still confused so can you go step by step, included which user i should be in and when? thank you so much for slowing down for my snails pace :)

ariana
 >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes 

"ariana" wrote:

> ok so i tried opening it in a test user and it didn't do the pinwheel thing.
> what do you mean "remove your Microsoft User Data folder from Documents" do i
> just delete this entire microsoft user data file? will that have an effect on
> word or excel?

No! Drag the Microsoft User Data folder or the Office 2008 Identities folder
to Shared. This moves only. From Shared to the new User copies the file.

1. Go to System Preferences --> Create a New User in Accounts. Switch to
the New User by logging out/in or use Fast User Switching. Test Office
there.
(this create a Microsoft User Data folder)
2. Drag from Shared your Identities folder and replace the current Main
Identity to test your Identity in the new User. (this copies so your data is
safe)
3. After you have finished testing, drag from Shared back to your Microsoft
User Data folder.

This will not affect Word or Excel, but if you try to use them they will
probably create a new blank Microsoft User Data folder. This is why you need
to move your Identity back after testing.

--
Diane
 >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes 

> "ariana" wrote:
>
> > hi diane- i don't have an identities folder in shared (that's mac hd->users ->
> > shared right?
>
> correct
> >
> > know you are trying to go slow for me but i am still confused so can you go
> > step by step, included which user i should be in and when? thank you so much
> > for slowing down for my snails pace :)
>
> You have to drag the folder to Shared.
>
> Open your Documents folder
> Find the Microsoft User Data folder
> Open the Office 2008 Identities folder
> Inside this folder is your Identity named "Main" by default
> Drag the Main folder to Shared
> Switch to your new User account (I prefer Fast User Switching)
> Open Entourage in the new User. It will create a new blank Microsoft User
> Data folder.
> Test in the blank Identity first.
> Next drag in your Main Identity from Shared and let it replace the blank one
> you tested. (it's safe as it is copied when you drag it from Shared)
> Test
> When you finish testing and boot in your regular User's folder, drag your
> Identity back to your Documents folder --> Microsoft User Data folder -->
> Office 2008 Identities folder.
>
> --
> Diane
>
>

OK I just did that but when I try to open entourage in my test user i get the message "cannot access your data. to attempt to fix the problem, rebuild the data base" does that mean that i did it wrong or that there is a problem with my entourage?
 >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes 

"ariana" wrote:

> hi diane- i don't have an identities folder in shared (that's mac hd->users ->
> shared right?

correct
>
> know you are trying to go slow for me but i am still confused so can you go
> step by step, included which user i should be in and when? thank you so much
> for slowing down for my snails pace :)

You have to drag the folder to Shared.

Open your Documents folder
Find the Microsoft User Data folder
Open the Office 2008 Identities folder
Inside this folder is your Identity named "Main" by default
Drag the Main folder to Shared
Switch to your new User account (I prefer Fast User Switching)
Open Entourage in the new User. It will create a new blank Microsoft User
Data folder.
Test in the blank Identity first.
Next drag in your Main Identity from Shared and let it replace the blank one
you tested. (it's safe as it is copied when you drag it from Shared)
Test
When you finish testing and boot in your regular User's folder, drag your
Identity back to your Documents folder --> Microsoft User Data folder -->
Office 2008 Identities folder.

--
Diane
 >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes 

"ariana" wrote:

> OK I just did that but when I try to open entourage in my test user i get the
> message "cannot access your data. to attempt to fix the problem, rebuild the
> data base" does that mean that i did it wrong or that there is a problem with
> my entourage?

Remove your Identity folder and see if it opens in a new Identity. If yes,
then drag the problem Identity back and rebuild it. Make sure you have
plenty of room on your computer. You will need double the size of your
database plus 10% breathing room for the system. The more room you have the
greater success you will have in rebuilding. Read this article:

Rebuilding a damaged database that exceeded size limit

<http://blog.entourage.mvps.org/2007/09/rebuilding_a_damaged_database_that_e
xceeded_size_limit.html>

--
Diane
 >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes 

I am running Entourage 2004 on X Tiger and have recently been unable to open messages with an attachment. Entourage simply crashes if I try to access the message. I have, however, been able to access everything satisfactorily on a nearby machine with identical software. Can anyone help please?
Keith Blogg
 >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes 

"Keith Blogg" wrote:

> I am running Entourage 2004 on X Tiger and have recently been unable to open
> messages with an attachment. Entourage simply crashes if I try to access the
> message. I have, however, been able to access everything satisfactorily on a
> nearby machine with identical software. Can anyone help please?
> Keith Blogg

Hi Keith,
When you say you can access on another machine, is this the message or did
you move over your Identity?

You need to determine if the problem is your Identity, your User folder or
the base system files.

See this page for testing steps:

See Troubleshooting basics for more help:

<http://www.entourage.mvps.org/troubleshoot/basics.html>

When you reply please give version into on your machine, Entourage and
Tiger. For example:

iMac 1.83 GHz Intel Core Duo, Memory 2GB, Mac OS 10.3.5
Entourage 2004 v4.2
--
Diane
 >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes 

> Remove your Identity folder and see if it opens in a new Identity. If yes,
> then drag the problem Identity back and rebuild it. Make sure you have
> plenty of room on your computer. You will need double the size of your
> database plus 10% breathing room for the system. The more room you have the
> greater success you will have in rebuilding. Read this article:
>
> Rebuilding a damaged database that exceeded size limit
>
> xceeded_size_limit.html>
>
> --
> Diane

I'm back again, sorry for the delay. The link you posted didn't go anywhere. Also, as I said before I am really not very computer savy so can you give me complete step by step instructions to do what you said above? And which identity folder am I removing. Also when you say I need a lot of space on my computer, do you mean that the program itself will take up a lot of room or just the rebuilding process?

Thanks so much for your help.
 >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes 

"ariana" wrote:

> I'm back again, sorry for the delay. The link you posted didn't go anywhere.

Looks like the forum software corrupted the long URL.

Try this tiny URL.

<http://tinyurl.com/66vn8o>

> Also, as I said before I am really not very computer savy so can you give me
> complete step by step instructions to do what you said above? And which
> identity folder am I removing.

In your Documents folder you'll find the Microsoft User Data folder. Inside
the MUD folder is your Office 2004 Identities. Move your Identity named
"Main" by default to the desktop. Open Entourage and it will create a new
blank Main Identity. This will tell you if it is Entourage or a problem in
your User's folder or your OS files.

If you have more Identities, I would remove them all. Just drag back to
overwrite the blank one.

> Also when you say I need a lot of space on my
> computer, do you mean that the program itself will take up a lot of room or
> just the rebuilding process?

The rebuilding process takes a lot of room. I offer the service to rebuild
Identities if you do not have the physical room to do them yourself.
Recovering a database is very time consuming and I do charge for it. The
last one I did took over 12 hrs to recover all the data and transfer it to a
new Identity.

--
Diane
 >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes 

"ariana" wrote:





> I'm back again, sorry for the delay. The link you posted didn't go anywhere.





Looks like the forum software corrupted the long URL.





Try this tiny URL.








> Also, as I said before I am really not very computer savy so can you
give me > complete step by step instructions to do what you said above?
And which > identity folder am I removing.





In your Documents folder you'll find the Microsoft User Data folder. Inside
the MUD folder is your Office 2004 Identities. Move your Identity named
"Main" by default to the desktop. Open Entourage and it will create a
new blank Main Identity. This will tell you if it is Entourage or a problem
in your User's folder or your OS files.





If you have more Identities, I would remove them all. Just drag back to
overwrite the blank one.





> Also when you say I need a lot of space on my > computer, do you mean
that the program itself will take up a lot of room or > just the rebuilding
process?





The rebuilding process takes a lot of room. I offer the service to rebuild
Identities if you do not have the physical room to do them yourself. Recovering
a database is very time consuming and I do charge for it. The last one
I did took over 12 hrs to recover all the data and transfer it to a new
Identity.





-- Diane








OK when I dragged the main identity folder to my desktop my entourage opened without the pinwheel spinning infinately. so which is my problem, entourage, user's folder, or OS files? should i just delete the main identity folder?
 >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes 

"ariana" wrote:

> OK when I dragged the main identity folder to my desktop my entourage opened
> without the pinwheel spinning infinately. so which is my problem, entourage,
> user's folder, or OS files? should i just delete the main identity folder?

It's your Identity. You can try rebuilding to see if that helps.

1. In the Finder make a backup copy of your database for added security.
2. Open Entourage with option key down and select rebuild.

It's possible the rebuild will fail if it's severely corrupted. Your only
choice would be to start with a new Identity. Unless you can open an
Identity you cannot salvage any data.

--
Diane
 >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes 

"ariana" wrote:





> OK when I dragged the main identity folder to my desktop my entourage
opened > without the pinwheel spinning infinately. so which is my problem,
entourage, > user's folder, or OS files? should i just delete the main
identity folder?





It's your Identity. You can try rebuilding to see if that helps.





1. In the Finder make a backup copy of your database for added security.
2. Open Entourage with option key down and select rebuild.





It's possible the rebuild will fail if it's severely corrupted. Your only
choice would be to start with a new Identity. Unless you can open an Identity
you cannot salvage any data.





-- Diane




what do you mean salvage any data? i thought all the emails are from their respective websites (hotmail, etc) i haven't used entourage for almost a year so i really don't care about any data that is on there that i can just get back again if i make a new account or something. is there a way to just completely delete the old account and start a new one? do you think that would help the problem?
 >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes 

"ariana" wrote:

> what do you mean salvage any data? i thought all the emails are from their
> respective websites (hotmail, etc) i haven't used entourage for almost a year
> so i really don't care about any data that is on there that i can just get
> back again if i make a new account or something. is there a way to just
> completely delete the old account and start a new one? do you think that would
> help the problem?

If you do no have any POP accounts, then delete the Identity and start with
a new one.

Frankly, it's very confusing trying to help. Your details are very
confusing.

--
Diane
 >> Stay informed about: Problem with Entourage 2004 - Entourage constantly crashes