Rules Corrupt

I left my computer for a few hours, came back and tried to start Entourage.
It came up with the error message. The Rukes file appears corrupt. Rules
cannot be used. I can't retreive my e mails. It was working fine previously
and I have touched nothing re rules or anything else to do with Entourage.

Any ideas gratefully received.

Thanks

Chris

Open your identity folder (OS X: /Users/<Your User>/Documents/Microsoft User
Data/Office <Your Version> Identities/<Your Identity> or OS 9:
/Documents/Microsoft User Data/Office 2001 Identities/<Your Identity>).
Then, delete the file called "Rules" and empty the Trash. Does that help?

If not, try rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²

In Entourage X, first go to Entourage > Turn Off Office Notifications. Now,
quit Entourage, and then restart Entourage holding down the Option key.
When the Rebuild dialog box comes up, choose to do a Typical Rebuild. If
that does not fix the problem, repeat the procedure, instead opting to do
the Advanced Rebuild.

In Entourage 2001, quit Entourage, and then restart Entourage holding down
the Option key. When the Rebuild dialog box comes up, choose to do a
Typical Rebuild. If that does not fix the problem, repeat the procedure,
instead opting to do the Advanced Rebuild.

In the future, please state which version of Entourage you're using.

On 8/14/06 1:03 PM, in article
D327929D-FE12-476D-A70A-89C7BACA4ADA.DeleteThis@microsoft.com, "Chris Close" <Chris
Close.DeleteThis@discussions.microsoft.com> wrote:

> I left my computer for a few hours, came back and tried to start Entourage.
> It came up with the error message. The Rukes file appears corrupt. Rules
> cannot be used. I can't retreive my e mails. It was working fine previously
> and I have touched nothing re rules or anything else to do with Entourage.
>
> Any ideas gratefully received.
>
> Thanks
>
> Chris
>
>

--
Mickey Stevens (Microsoft MVP for Office:mac)
PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/>
Entourage Help Page: <http://www.entourage.mvps.org/>