Entourage & Exchange

On 1/22/08 2:38 PM, in article ee7c539.54.DeleteThis@webcrossing.caR9absDaxw, "Shawn"
<Shawn> wrote:

> I have been trying to get help for my previously posted problem with
> downgrading back to office 2004 in order to reconnect with my University
> exchange server. In going through Microsoft's tech support email website,
> every time I attempt to submit I get the following error, "An unknown
> application error occurred. Please try again in a few minutes." Needless to
> say I have tried many times over dozens of minutes and get the same result.
> Can anyone tell me how to get actual tech support if the support site doesn't
> even work?

Use "Remove Office" to remove all of the Office 2008 files including the
invisible ones. Next, install Office 2004. I'm not sure if "Remove Office"
removes all of the new fonts in Office 2008. See Installing Office for Mac
2008 for more info on changes to fonts and locations in 2008.

<http://blog.entourage.mvps.org/2008/01/installing_office_for_mac_2008.html>

Even if the fonts aren't removed, I don't see them causing a problem with
Office 2004.

The only problem with going backwards with Entourage would be your mail in
Entourage 2008. You will have to manually move new messages to the desktop
or use Export as Entourage archive to get your new mail back into Entourage
2004. Hopefully you still have your Office 2004 Identities folder. That
would make the change easier.

FYI... "Remove Office" is found in your Office 2004/2008 folder -->
Additional Tools folder.

I don't know what your original problem was since the new web interface
makes those of us that use a real newsreader to view posts correctly, but
have you considered installing both versions using separate Users? The blog
article mentioned above explains this approach.

BTW, If you use Entourage to subscribe to this newsgroup, you will find
using the newsgroup much easier and it will make our job easier to help you.

How to subscribe to the Microsoft Entourage newsgroup

<http://www.entourage.mvps.org/support_options/subnews.html>

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 >> Stay informed about: Entourage & Exchange 

<jayweiss.DeleteThis@officeformac.com> wrote:

> Please stop telling us that we should have know that there was no
> support for Exchange in the Home and Student Edition of Office 2008.
>
> My son needs Exchange support on his Mac in an educational environment
> that DOES NOT SUPPORT MACS I have to shell out HUNDREDS of dollars for
> ONE copy of the Office 2008 so he can continue to use it.

In *theory*, the school has to pay a licence for each seat on their
Exchange server. In return, they *should* get a licence for Outlook or
Entourage (full) for each client.

I would try bugging the school again to get a copy of the full version
of Entourage through them,

Corentin

--
--- Mac:MS MVP http://www.cortig.net/wordpress/ ---
http://www.mvps.org - http://mvp.support.microsoft.com
MVPs are not MS employees - Les MVP ne travaillent pas pour MS
Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire
 >> Stay informed about: Entourage & Exchange 

Andy Ruff <aruff RemoveThis @microsoft.com> wrote:

>
> That said, there are a number of hosted Exchange providers out there that
> support Entourage.

I use it daily with our server here at work. No problem accessing
Exchange from home.
I'm simplifying but I would say: If you can get your e-mails from a
webpage at home, you should be able to use the same URL as the address
of the server in Entourage to get to your Exchange account,


Corentin

--
--- Mac:MS MVP http://www.cortig.net/wordpress/ ---
http://www.mvps.org - http://mvp.support.microsoft.com
MVPs are not MS employees - Les MVP ne travaillent pas pour MS
Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire
 >> Stay informed about: Entourage & Exchange 

On 1/22/08 1:45 PM, in article ee7c539.50.RemoveThis@webcrossing.caR9absDaxw, "Shawn"
<Shawn> wrote:

> Installed Office 2008 Home & Student on my iMac, only to realize that I cannot
> access my Exchange account. After uninstalling 2008 and reinstalling 2004, I
> cannot launch Entourage...the error message reads "The identity cannot be
> opened with this version of Entourage." Can someone tell me how to fix this?

"This Identity Cannot Be Opened With This Version of Entourage"
This message usually means, for example, that Entourage is at 11.0, but the
saved database was saved in Entourage 11.3.3. Since there was a database
format change in there, Entourage 11.0 cannot open a database saved in
Entourage 11.3.3.

Microsoft does not update each application every time an update is released.
See ³Confused over Microsoft Update Version numbers?³ for a handy script
that gives you the Office application¹s version info.

<http://blog.entourage.mvps.org/2007/05/confused_over_microsoft_update.html>

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 >> Stay informed about: Entourage & Exchange 

Bill Smith said: <br><br>I can't resolve your issue but thought I'd add my viewpoint. <br><br>Adam has touched on the problem which is your IT department and those <br>
they hire are Windows-centric. Windows does not have a track record of <br>
being compatible with anything else other than itself. <br><br>Entourage and a lot of network applications on the Mac platform are <br>
based on standards outside of Microsoft's proprietary ways of doing <br>
things. These are open standards that belong to no one whereas Microsoft <br>
owns MAPI. Sure, MAPI works great just like Office for Windows runs <br>
great on Windows running on an NTFS formatted hard drive. Microsoft owns <br>
all of those technologies. But they don't freely share them with anyone <br>
else. <br><br>The MacBU (yes, part of Microsoft but not Windows-centric) made a good <br>
decision to use standards in developing Entourage rather than creating <br>
another proprietary protocol application. The Mac OS X platform is not a <br>
platform for promoting propriety. It has embraced open standards and the <br>
MacBU has simply followed the Macintosh way rather than the Microsoft <br>
way. Good for them. I applaud that. <br><br>I'm in Mac technical support myself, so believe me when I say I do feel <br>
your pain. But if I were going to blame anyone it would be those that <br>
think like Microsoft. <br><br>-- <br><br>bill <br><br>William M. Smith, Microsoft Interop MVP - Mac/Windows <br>
-------------------------------------- <br><br>Bill: What a load of cogswaddle! I'm sure you're a really great guy and all; none of this is personal. But I've been around this biz since 1978 and this crud has been going on FOREVER. <br><br>When will good people in the MacBU understand that people don't buy MS Office(Mac) because it's a good product. They buy it because they expect it to interface with their Microsoft-centric networks and apps at work and/or school, period...end of story. <br><br>If I were king for a day, I'd wipe Redmond off the map. But the reality is the MacBU has screwed their customers with a substandard product that can't even interface properly with Exchange after HOW MANY ITERATIONS OF ENTOURAGE???!!! <br><br>I'm sick with all of the high-brow "embracing open standards" crud when the MacBU can't even see that their failure to interface properly and completely with Exchange has HURT people in their jobs, their schoolwork and their overall productivity. I'm IT support for MBA students and staff and have had students CRYING in my office because of the failure of Office 2004 & 2008 to work properly with Microsoft products. Please don't give me that MacBU vs Microsoft Redmond crud...YOU FOLKS ARE ALL WORKING IN THE SAME COMPANY. <br><br>Please get your collective acts together. Start using MAPI and .pst files. And put together a decent way to auto-archive the Exchange email like Outlook does. Better yet, delete all the code for Entourage and port Outlook (with the SAME feature set and functionality) over to Mac. THAT IS WHAT PEOPLE...EVERYDAY WORKING STUDENTS AND MAC BUSINESS PEOPLE WANT!!! <br><br>Brian McQuaig <br>
UC Davis Graduate School of Management <br>
Computer Services Group <br>
Helpdesk Technician
 >> Stay informed about: Entourage & Exchange 

FYI, definitely appreciate the comments but the "it should work" responses are a bit frustrating as it quite clearly does not yet. <br><br>I do have OWA, which has worked from day one: <br>
<a href="https://exchange.liveoffice.com/OWA">https://exchange.liveoffice.com/OWA</a> <br>
login is user RemoveThis @domain.com & password (no DOMAIN\ prefix or anything) <br><br>Putting that into Entourage 2008's wizard (the only way to get any kind of status code/log that I've found) results in: <br><br>1) Auto-detectFails, enter manually <br>
2) Enter manually, verify, get dialog for user/pwd, enter that and get <br><br>Verifying Exchange account "xxxxxx@xxx.xxx.net" on "https://exchange.liveoffice.com/OWA": <br>
Verification Failed: "HTTP error. Access to the resource has not been authorized." (-18599 ) <br><br>If you try <a href="https://exchange.liveoffice.com">https://exchange.liveoffice.com</a> w/o the /OWA you get: <br><br>Verifying Exchange account "xxxxxx@xxx.xxx.net" on "https://exchange.liveoffice.com": <br>
Verification Failed: "HTTP error. The server cannot fulfill the request." (-18500 ) <br><br>If you try <a href="https://exchange.liveoffice.com/exchange/xxxx@xxx.xxx.net">https://exchange.liveoffice.com/exchange/xxxx@xxx.xxx.net</a> you get: <br><br>Verifying Exchange account "xxxx@xxx.xxx.net" on "https://exchange.liveoffice.com/exchange/xxxx@xxx.xxx.net": <br>
Verification Failed: "HTTP error. Access to the resource has not been authorized." (-18599 ) <br><br>and so on. I understand that for a lot of users it does "just work" but it clearly doesn't in all cases. There is some dependency other than "OWA n Exchange 2007" even if it's "as long as they haven't added layer x or enabled setting y." It would be great to know what that is. <br><br>IMAP has worked great since the first day we migrated our corporate mail outside, so there's that at least. (Address Book syncing to Exchange does not work though.) <br><br>Although I doubt that the reason that this isn't working is as simple as what liveoffice.com has claimed: "Apple does not support https." There have been some areas where things like iCal have had to be wrapped w/ stunnel to work with SSL connections, so I suppose something related could be happening.
 >> Stay informed about: Entourage & Exchange 

William wrote<br>
"The MacBU (yes, part of Microsoft but not Windows-centric) made a good<br>
decision to use standards in developing Entourage rather than creating<br>
another proprietary protocol application. The Mac OS X platform is not a<br>
platform for promoting propriety. It has embraced open standards and the<br>
MacBU has simply followed the Macintosh way rather than the Microsoft<br>
way. Good for them. I applaud that."<br>
<br>
That is a nice touchy feely, open view point. I am afraid that from the perspective of a customer who has to work in a corporate environment, I really don't care if it is open standards or proprietary voodoo I just need it to work. Patently Entourage does not work with Exchange with anything like the integration that Outlook does. Quite frankly the MacBU programers should be made to work in the same Windows centric environment the rest of us work in. I suspect they would soon forget the holier than thou open standards hogwash. Sure if Exchange is going that way great but you should be following the server not trying to lead it.<br>
This continued interconnectivity problem really causes us out here in the real world a hugh problem. I like Microsoft products but they really don't do themselves any favors. From my perspective Entourage 2008 is a significant downgrade from 2004...
 >> Stay informed about: Entourage & Exchange 

I've seen a couple of posts backing up my assertion that the MacBU has done the Mac community a disservice by giving us a "disabled" Entourage.<br>
<br>
I've just heard from others on campus that Excel in Office 2008 (Mac) no longer has the Visual Basic functions. I need to mention that this is unverified information. If true, this means that our statistics students here at our MBA factory that use Macs will not be able to use Data Analysis Plus (Keller) or other add-ins that use VB. Just wanted to mention this...I'll move this particular discussion to an Excel forum.<br>
<br>
What Dylan Carlson said in this discussion is true. If everyone used open standards there would be healthy competition. Unfortunately, to Microsoft, and "Open Standard" is one that they have complete control over.<br>
<br>
I believe the MacBU is doing Redmond's bidding. The more they hamstring Office, the more people will be forced to buy a copy of Windows and PC Office. In all cases, follow the money. Sorry to be so cynical, but unfortunately, I wasn't born yesterday. Good thing is that their users are finally understanding this after being screwed so many times.<br>
<br>
Brian McQuaig<br>
University of California Davis<br>
Graduate School of Management
 >> Stay informed about: Entourage & Exchange 

Matthew J Mucklo wrote:
> Hello, I have a client that just had his calendar get wiped off the
> exchange server using Entourage 2004 SP2.
>
> According to Tech Support and various articles on the web, this is not
> an uncommon problem with Entourage 2004 SP2.
>
> We're considering a 2008 upgrade, but only if the problem was fixed.
>
> Does anyone know if the problem was addressed and/or fixed?

Hi Matthew!

Having supported many Macs with Entourage 2004 with Exchange and
participated in these newsgroups for several years I can't say that
disappearing calendar events is common at all.

If your tech support is the one claiming that various articles on the
web say this is common then I wouldn't believe them.

Could you please start a new thread with details of your problem, your
setup and what you've tried? I'm not saying we can resolve your problem
here but it's worth revisiting if you've tried posting here before.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 >> Stay informed about: Entourage & Exchange 

Jon wrote:

> Although I doubt that the reason that this isn't working is as simple as
> what liveoffice.com has claimed: "Apple does not support https." There
> have been some areas where things like iCal have had to be wrapped w/
> stunnel to work with SSL connections, so I suppose something related
> could be happening.

Hi Jon!

Everything you've mentioned is in regards to using OWA for your server
address. My understanding of the discovery mechanism in Entourage is
that it's only for back-end servers where the proper DNS and DHCP
settings have been configured.

Your Mac receives an IP address from DHCP. It also receives from DHCP
additional information about your network such as DNS servers. DHCP can
also send along a myriad of other network parameters to your computer
such as log servers, time servers. One of these parameters must be
configured for Exchange Server discovery, which Entourage can use.

Exchange Server discovery can not happen over the Internet because
you're local service provider will not have configured its DHCP for
another network's resources. It will especially not work if you have a
home router handing out local DHCP addresses to your Mac.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 >> Stay informed about: Entourage & Exchange 

Bill,<br>
<br>
That's very interesting - has some odd implications though.<br>
<br>
As it stands, it sounds like Entourage '08 won't work on any/most hosted Exchange situations (like what I have) but also wouldn't work with static IP addresses? There's a dependency on something above the pure TCP/IP config? That certainly sounds like a higher bar than the stated requirements of "Exchange with Outlook Web Access" for Exchange support.<br>
<br>
Is there any way to avoid the discovery step? E.g. if they gave me the "true" server addresses rather than the front door. My config instructions for Outlook 2007 involve a number of proxy setups and do reveal a couple of other addresses. Those don't seem to work either, but perhaps that's a route to compatibility.
 >> Stay informed about: Entourage & Exchange 

I work fine with entourage and my exchange server 2003.<br>
Iwould like to know if anyone knows why mail sent from entourage is not synchonized in exchange server.<br>
A sent message from entourage is not visible in other clients with outlook connected to the same server exchange.<br>
<br>
Any help is really appreciated.<br>
<br>
Thank you in advance
 >> Stay informed about: Entourage & Exchange 

Rafael <> wrote:
> Can I read/import my Outlook 2007 pst files from Entourage 2008?

Not directly, but there are other options for transitioning the content -
including across the Exchange server or using Outlook 2001 for Mac. See
<http://www.entourage.mvps.org/cross_platform/win_mac.html#pst> for more
information.

--
Adam Bailey | Chicago, Illinois
adamb.DeleteThis@lull.org | Finger/Web for PGP & S/MIME
adamkb.DeleteThis@aol.com | http://www.lull.org/adam/
 >> Stay informed about: Entourage & Exchange