Excel causes system freeze

On 5/14/08 6:05 AM, in article ee8e637.65.RemoveThis@webcrossing.caR9absDaxw, "fontace"
<fontace.RemoveThis@skynet.be> wrote:

> Can someone confirm that this issue has been resolved by the Office 2008 SP1
> published yesterday?
>
> It seems to be fixed on my machine, but I would like to get a confirmation by
> others...
Did you read the release notes? It is supposed to be fixed.

--
Bob Greenblatt [MVP], Macintosh
bobgreenblattATmsnDOTcom
 >> Stay informed about: Excel causes system freeze 

As I said in this thread a few posts ago, the system freeze bug is *not* an
Excel bug! We did not provide a fix in SP1 and are still waiting on a fix
from Apple or Nvidia.

We did not fix the issue of CGBitmapContextGetData messages in the console
in SP1, but are tracking it for a possible fix in the future. But it is
completely unrelated to the system freeze issue, and as far as we are aware
the only user impact of the messages is that it clutters up the console log.

Thanks,

Pat


On 5/14/08 7:03 AM, in article ee8e637.67 DeleteThis @webcrossing.caR9absDaxw, "Bradford
Chang" <superchink DeleteThis @gmail.com> wrote:

> Unfortunately, both Word & Excel are still polluting my console log:
>
> 5/14/08 6:59:21 AM Microsoft Excel[18127] CGBitmapContextGetData: invalid
> context ...etc.
>
> I was hoping the SP1 update would fix this. I haven't had a crash yet, but I
> haven't had a chance to really put it through its paces. It is not a good
> sign, though, that the same error is appearing in the system logs.
>
>> On 5/14/08 6:05 AM, in article ee8e637.65 DeleteThis @webcrossing.caR9absDaxw, "fontace"
>> wrote:
>>
>>> Can someone confirm that this issue has been resolved by the Office 2008 SP1
>>> published yesterday?
>>>
>>> It seems to be fixed on my machine, but I would like to get a confirmation
>>> by
>>> others...
>> Did you read the release notes? It is supposed to be fixed.
>>
>> --
>> Bob Greenblatt [MVP], Macintosh
>> bobgreenblattATmsnDOTcom
>>
>>

--
Pat McMillan
Macintosh Business Unit
Microsoft Corp.
This posting is provided ³AS IS² with no warranties, and confers no rights.
 >> Stay informed about: Excel causes system freeze 

On May 14, 11:05 am, fontace <font....RemoveThis@skynet.be> wrote:
> Can someone confirm that this issue has been resolved by the Office 2008 SP1 published yesterday?
>
> It seems to be fixed on my machine, but I would like to get a confirmation by others...

Likewise, SP1 seems to have fixed it on my machine.
 >> Stay informed about: Excel causes system freeze 

Hi,

I still have the freezing issues even after the SP1 update. I use a MacBook Air with a Intel GMA X3100 GPU and Mac OS X 10.5.2.

I highly doubt that this is Apple / Nvida Driver issue as I have seen this issue on mac's with various GPU's.

PJ
 >> Stay informed about: Excel causes system freeze 

Are you talking about the bug where clicking on the maximize window bug
causes a system freeze? If so, this has been tracked to an OS/driver bug and
affects many different applications. We have posted a bug with Apple about
it. Or are you talking about another issue?


On 5/22/08 5:22 PM, in article ee8e637.70.TakeThisOut@webcrossing.caR9absDaxw, "PJ van
Dyk" <pj.vandyk.TakeThisOut@mac.com> wrote:

> Hi,
>
> I still have the freezing issues even after the SP1 update. I use a MacBook
> Air with a Intel GMA X3100 GPU and Mac OS X 10.5.2.
>
> I highly doubt that this is Apple / Nvida Driver issue as I have seen this
> issue on mac's with various GPU's.
>
> PJ

--
Pat McMillan
Macintosh Business Unit
Microsoft Corp.
This posting is provided ³AS IS² with no warranties, and confers no rights.
 >> Stay informed about: Excel causes system freeze 

Hi Pat,

I am talking about the issue where performing some actions in Excel causes constant system freeze's. This mostly happens when trying to scroll through a spreadsheet.

I noticed that when Excel is maximized its still useable, but slow. When not maximized its not useable at all as it constantly freezes.

PJ

> Are you talking about the bug where clicking on the maximize window bug
> causes a system freeze? If so, this has been tracked to an OS/driver bug and
> affects many different applications. We have posted a bug with Apple about
> it. Or are you talking about another issue?
>
>
> On 5/22/08 5:22 PM, in article ee8e637.70 RemoveThis @webcrossing.caR9absDaxw, "PJ van
> Dyk" wrote:
>
> > Hi,
> >
> > I still have the freezing issues even after the SP1 update. I use a MacBook
> > Air with a Intel GMA X3100 GPU and Mac OS X 10.5.2.
> >
> > I highly doubt that this is Apple / Nvida Driver issue as I have seen this
> > issue on mac's with various GPU's.
> >
> > PJ
>
> --
> Pat McMillan
> Macintosh Business Unit
> Microsoft Corp.
> This posting is provided &#65533;AS IS&#65533; with no warranties, and confers no rights.
>
>
>
 >> Stay informed about: Excel causes system freeze 

Hi PJ,

There were many manifestations of the system freeze issue that were found
when investigating this bug, so it's hard to say for sure what you're
experiencing. But I've been tracking this newsgroup closely since we shipped
12.0 and I haven't seen another class of bugs besides the one affecting
computers with Nvidia video cards in which Excel causes system freezes. I
collected system profiles from about 25 people and of those 23 or so had
machines with Nvidia video cards and were running Leopard. There were a few
reports on other environments, but we haven't been able to reproduce them.
Our developers looked into this and the other reports with other
applications and have determined that it's a driver issue. If you would like
to send me your system profile and a file that repros this consistently, we
can look into it. But we've spent a lot of time investigating this and keep
coming to the same conclusion -- that this isn't a flaw in Excel. Honestly,
if we thought it was our bug, we would be all over it. We fixed hundreds of
bugs in SP1. If we felt like this was our bug it would have been near the
very top of that list of SP1 bugs. If you would like to send me a profile
and/or files, please send directly to patmcmil DeleteThis @microsoft.com.

Thanks,

Pat


On 5/22/08 6:02 PM, in article ee8e637.72 DeleteThis @webcrossing.caR9absDaxw, "PJ van
Dyk" <pj.vandyk DeleteThis @mac.com> wrote:

> Hi Pat,
>
> I am talking about the issue where performing some actions in Excel causes
> constant system freeze's. This mostly happens when trying to scroll through a
> spreadsheet.
>
> I noticed that when Excel is maximized its still useable, but slow. When not
> maximized its not useable at all as it constantly freezes.
>
> PJ
>
>> Are you talking about the bug where clicking on the maximize window bug
>> causes a system freeze? If so, this has been tracked to an OS/driver bug and
>> affects many different applications. We have posted a bug with Apple about
>> it. Or are you talking about another issue?
>>
>>
>> On 5/22/08 5:22 PM, in article ee8e637.70 DeleteThis @webcrossing.caR9absDaxw, "PJ van
>> Dyk" wrote:
>>
>>> Hi,
>>>
>>> I still have the freezing issues even after the SP1 update. I use a MacBook
>>> Air with a Intel GMA X3100 GPU and Mac OS X 10.5.2.
>>>
>>> I highly doubt that this is Apple / Nvida Driver issue as I have seen this
>>> issue on mac's with various GPU's.
>>>
>>> PJ
>>
>> --
>> Pat McMillan
>> Macintosh Business Unit
>> Microsoft Corp.
>> This posting is provided &#65533;AS IS&#65533; with no warranties, and
>> confers no rights.
>>
>>
>>

--
Pat McMillan
Macintosh Business Unit
Microsoft Corp.
This posting is provided ³AS IS² with no warranties, and confers no rights.
 >> Stay informed about: Excel causes system freeze 

I have Macbook Pro 2.2 Santa Rosa model.
I've been experiencing with system crash when excel worksheet is being maximize.
After Leopard 10.5.3 update, this issue has been resolved along with a faster application launch time. :smile:
afterall, I think it was Apple's problem.
Good job on both Apple and Microsoft. :smile:
 >> Stay informed about: Excel causes system freeze 

Thanks for letting us know! That's great news. I look forward to other
reports. I hope they have the same luck you did with 10.5.3!

Pat


On 5/28/08 5:56 PM, in article ee8e637.74.DeleteThis@webcrossing.caR9absDaxw, "Howard
Yen" <howard.yen.DeleteThis@gmail.com> wrote:

> I have Macbook Pro 2.2 Santa Rosa model.
> I've been experiencing with system crash when excel worksheet is being
> maximize.
> After Leopard 10.5.3 update, this issue has been resolved along with a faster
> application launch time. :smile:
> afterall, I think it was Apple's problem.
> Good job on both Apple and Microsoft. :smile:

--
Pat McMillan
Macintosh Business Unit
Microsoft Corp.
This posting is provided ³AS IS² with no warranties, and confers no rights.
 >> Stay informed about: Excel causes system freeze 

The problem exist also after 10.5.3. Excel freezes the system. Reboot needed. (Macbook Penryn 2.4). Please solve this issue.

Sergio

> Thanks for letting us know! That's great news. I look forward to other
> reports. I hope they have the same luck you did with 10.5.3!
>
> Pat
>
>
> On 5/28/08 5:56 PM, in article ee8e637.74.DeleteThis@webcrossing.caR9absDaxw, "Howard
> Yen" wrote:
>
> > I have Macbook Pro 2.2 Santa Rosa model.
> > I've been experiencing with system crash when excel worksheet is being
> > maximize.
> > After Leopard 10.5.3 update, this issue has been resolved along with a faster
> > application launch time. :smile:
> > afterall, I think it was Apple's problem.
> > Good job on both Apple and Microsoft. :smile:
>
> --
> Pat McMillan
> Macintosh Business Unit
> Microsoft Corp.
> This posting is provided &#65533;AS IS&#65533; with no warranties, and confers no rights.
>
 >> Stay informed about: Excel causes system freeze 

Several people who were encountering this consistently have told me that
they no longer see the problem after upgrading to 10.5.3. If you would be
willing to send me a system profile it would really help me investigate.

Thanks,

Pat
patmcmil RemoveThis @microsoft.com


On 5/31/08 7:01 AM, in article ee8e637.76 RemoveThis @webcrossing.caR9absDaxw, "Sergio
Banchelli" <sergiopiero.banchelli RemoveThis @tin.it> wrote:

> The problem exist also after 10.5.3. Excel freezes the system. Reboot needed.
> (Macbook Penryn 2.4). Please solve this issue.
>
> Sergio
>
>> Thanks for letting us know! That's great news. I look forward to other
>> reports. I hope they have the same luck you did with 10.5.3!
>>
>> Pat
>>
>>
>> On 5/28/08 5:56 PM, in article ee8e637.74 RemoveThis @webcrossing.caR9absDaxw, "Howard
>> Yen" wrote:
>>
>>> I have Macbook Pro 2.2 Santa Rosa model.
>>> I've been experiencing with system crash when excel worksheet is being
>>> maximize.
>>> After Leopard 10.5.3 update, this issue has been resolved along with a
>>> faster
>>> application launch time. :smile:
>>> afterall, I think it was Apple's problem.
>>> Good job on both Apple and Microsoft. :smile:
>>
>> --
>> Pat McMillan
>> Macintosh Business Unit
>> Microsoft Corp.
>> This posting is provided &#65533;AS IS&#65533; with no warranties, and
>> confers no rights.
>>

--
Pat McMillan
Macintosh Business Unit
Microsoft Corp.
This posting is provided ³AS IS² with no warranties, and confers no rights.
 >> Stay informed about: Excel causes system freeze 

Hello Pat,

I had the problem with Excel and could reproduce it whenever I wanted to. My MBP is a Penryn 2,4 GHz model.

I confirm that it does not happen anymore since I have applied the Office 2008 SP1. Still OK after the 10.5.3 update.

But there are a lot of lines like "CGBitmapContextGetData: invalid context" written into the system log by every Office 2008 applications... when I say "a lot", it's really filling the log file! I guess that you are aware of this issue but is there a fix on the way?? Thanks.
 >> Stay informed about: Excel causes system freeze 

Thanks. Yes, we are aware of the CGBitmapContextGetData: invalid context
spew to the console. I'm not sure when we'll be able to provide a fix for
that, but I'm keeping track of the number of reports we get on it.

Thanks,

Pat


On 6/5/08 2:11 PM, in article ee8e637.78.DeleteThis@webcrossing.caR9absDaxw, "fontace"
<fontace.DeleteThis@gmail.com> wrote:

> Hello Pat,
>
> I had the problem with Excel and could reproduce it whenever I wanted to. My
> MBP is a Penryn 2,4 GHz model.
>
> I confirm that it does not happen anymore since I have applied the Office 2008
> SP1. Still OK after the 10.5.3 update.
>
> But there are a lot of lines like "CGBitmapContextGetData: invalid context"
> written into the system log by every Office 2008 applications... when I say "a
> lot", it's really filling the log file! I guess that you are aware of this
> issue but is there a fix on the way?? Thanks.

--
Pat McMillan
Macintosh Business Unit
Microsoft Corp.
This posting is provided ³AS IS² with no warranties, and confers no rights.
 >> Stay informed about: Excel causes system freeze