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Author Message
ZaZoom

External


Since: Apr 17, 2004
Posts: 3



(Msg. 1) Posted: Sat Apr 17, 2004 6:17 am
Post subject: Need help: weird Adobe CS problem
Archived from groups: comp>sys>mac>apps (more info?)
I have installed the apps I wanted from Adobe Creative Suite Premium
and they work perfectlyŠexcept Photoshop. Photoshop stops on opening
with this message: "Could not complete your request because of missing
or invalid personalization information". I donšt understand why only
Photoshop is complaining as there is only one "personalization
information" step in the CS installer so all the apps gets the same
info and snŠ

I have deleted all the Photoshop prefs and Adobe registration databases
I found, then re-installed Photoshop to no avail.

BTW, using the same installation procedure on my PowerBook makes
everything works perfectly.

Any help will be very appreciated.

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ZaZoom

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Davoud

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Since: Jul 28, 2003
Posts: 1269



(Msg. 2) Posted: Sat Apr 17, 2004 12:01 pm
Post subject: Re: Need help: weird Adobe CS problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
ZaZoom:
 > I have installed the apps I wanted from Adobe Creative Suite Premium
 > and they work perfectlyŠexcept Photoshop. Photoshop stops on opening
 > with this message: "Could not complete your request because of missing
 > or invalid personalization information". I donšt understand why only
 > Photoshop is complaining as there is only one "personalization
 > information" step in the CS installer so all the apps gets the same
 > info and snŠ
 >
 > I have deleted all the Photoshop prefs and Adobe registration databases
 > I found, then re-installed Photoshop to no avail.
 >
 > BTW, using the same installation procedure on my PowerBook makes
 > everything works perfectly.
 >
 > Any help will be very appreciated.

I would go to the Adobe.com forums for this one.

Davoud

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usenet *at* davidillig dawt com<!-- ~MESSAGE_AFTER~ -->

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ZaZoom

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Since: Apr 17, 2004
Posts: 3



(Msg. 3) Posted: Sat Apr 17, 2004 6:28 pm
Post subject: Re: Need help: weird Adobe CS problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
In article <170420040901496185%star@sky.net>, Davoud <star DeleteThis @sky.net>
wrote:

 > ZaZoom:
  > > I have installed the apps I wanted from Adobe Creative Suite Premium
  > > and they work perfectlyŠexcept Photoshop. Photoshop stops on opening
  > > with this message: "Could not complete your request because of missing
  > > or invalid personalization information". I donšt understand why only
  > > Photoshop is complaining as there is only one "personalization
  > > information" step in the CS installer so all the apps gets the same
  > > info and snŠ
  > >
  > > I have deleted all the Photoshop prefs and Adobe registration databases
  > > I found, then re-installed Photoshop to no avail.
  > >
  > > BTW, using the same installation procedure on my PowerBook makes
  > > everything works perfectly.
  > >
  > > Any help will be very appreciated.
 >
 > I would go to the Adobe.com forums for this one.
 >
 > Davoud

Did that. Only to find a message from someone with the same problemŠ
and no answer!

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ZaZoom<!-- ~MESSAGE_AFTER~ -->
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Don McKenzie Paul

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Since: Apr 17, 2004
Posts: 1



(Msg. 4) Posted: Sun Apr 18, 2004 2:33 am
Post subject: Re: Need help: weird Adobe CS problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Davoud <star RemoveThis @sky.net> wrote:

 > ZaZoom:
  > > I have installed the apps I wanted from Adobe Creative Suite Premium
  > > and they work perfectly…except Photoshop. Photoshop stops on opening
  > > with this message: "Could not complete your request because of missing
  > > or invalid personalization information". I don't understand why only
  > > Photoshop is complaining as there is only one "personalization
  > > information" step in the CS installer so all the apps gets the same
  > > info and sn…
  > >
  > > I have deleted all the Photoshop prefs and Adobe registration databases
  > > I found, then re-installed Photoshop to no avail.
  > >
  > > BTW, using the same installation procedure on my PowerBook makes
  > > everything works perfectly.
  > >
  > > Any help will be very appreciated.
 >

You wouldn't have had a previous version of PS installed prior to the
installation. That caused me havoc, with InDesign mind you. I had to
strip out a lot of stuff by hand to make it work.

Don<!-- ~MESSAGE_AFTER~ -->
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ZaZoom

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Since: Apr 17, 2004
Posts: 3



(Msg. 5) Posted: Sun Apr 18, 2004 7:47 am
Post subject: Re: Need help: weird Adobe CS problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
In article <1gceuoa.1g6y7pkwz27g4N%phrje@warwick.ac.uk>, Don McKenzie
Paul <phrje.RemoveThis@warwick.ac.uk> wrote:

 > You wouldn't have had a previous version of PS installed prior to the
 > installation. That caused me havoc, with InDesign mind you. I had to
 > strip out a lot of stuff by hand to make it work.
 >
 > Don
Yes, I have PS 7 installed and donšt want to uninstall it before
making sure the new version is working OK. And may be I will have to
keep it too if the new version donšt play friendly with some plug-ins I
need. BTW, I also have that version running on the PowerBook where I
installed Abobe CS and everything´s working just fine . Go figureŠ

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ZaZoom<!-- ~MESSAGE_AFTER~ -->
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