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Charles Barker

External


Since: Jul 25, 2004
Posts: 1



(Msg. 1) Posted: Sun Jul 25, 2004 3:22 am
Post subject: installation failure
Archived from groups: microsoft>public>outlook>mac (more info?)

I am trying to install Outlook 2001 onto a new PowerBook running Mac
OSX 10.3.4. This computer will not boot into Mac OS9.

After copying the files from the disk image that I downloaded from the
Microsoft website to the "Applications (Mac OS 9)" folder, I launched
Outlook. The license agreement window came up and I clicked the
button to accept. The installation appeared to continue with the
installation of numerous files, then terminated with an alert box
containing the message "Microsoft Outlook cannot write information
needed to complete installation." I am logged into this computer as
administrator.

How do I get Outlook to complete the installation process?

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William Smith

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Since: Apr 28, 2004
Posts: 464



(Msg. 2) Posted: Mon Jul 26, 2004 11:02 pm
Post subject: Re: installation failure [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

In article <d64309ab.0407250122.6b7deafe DeleteThis @posting.google.com>,
cbarker DeleteThis @aurora.com (Charles Barker) wrote:

 > I am trying to install Outlook 2001 onto a new PowerBook running Mac
 > OSX 10.3.4. This computer will not boot into Mac OS9.
 >
 > After copying the files from the disk image that I downloaded from the
 > Microsoft website to the "Applications (Mac OS 9)" folder, I launched
 > Outlook. The license agreement window came up and I clicked the
 > button to accept. The installation appeared to continue with the
 > installation of numerous files, then terminated with an alert box
 > containing the message "Microsoft Outlook cannot write information
 > needed to complete installation." I am logged into this computer as
 > administrator.
 >
 > How do I get Outlook to complete the installation process?

First, try using Mac OS X's disk utility to repair permissions on your
disk. If this doesn't work then you may need to select your Classic
"System Folder" and verify that all permissions for folders and
sub-folders are set to read/write using the Get Info window. In
particular, Outlook should be putting files into Control Panels, Fonts
and Preferences.

Hope this helps! bill
--
William M. Smith
(Microsoft Interop MVP)<!-- ~MESSAGE_AFTER~ -->

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donander

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Since: Nov 12, 2004
Posts: 1



(Msg. 3) Posted: Fri Nov 12, 2004 10:50 pm
Post subject: Re: installation failure [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

I am also having this problem. I tried using the disk utility to fix the
permissions. I also checked the permissions on the OS9 System Folder,
Control Panels and Fonts and they are all System with admin having
read/write permissions. The account I am logged on with is an admin. Any
other suggestions?
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user222

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Since: Nov 15, 2004
Posts: 1



(Msg. 4) Posted: Mon Nov 15, 2004 9:28 pm
Post subject: Re: installation failure [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Try creating a (Read/Write) disk image using Applications>Utilities>Disk
Utility.

I made the image file 40megs and have about 15megs free.

After the disk image is created, copy the Outlook 2001 folder from the
install image you downloaded from M$.

If you changed folder or file permissions on the System 9 folder while
trying to make Outlook work, you should "fix" the permissions using the
Disk Utility. Look under File>Fix OS 9 Permissions.

Hopefully this works for you as good as it worked for me.

donander wrote:
 > I am also having this problem. I tried using the disk utility to fix the
 > permissions. I also checked the permissions on the OS9 System Folder,
 > Control Panels and Fonts and they are all System with admin having
 > read/write permissions. The account I am logged on with is an admin. Any
 > other suggestions?<!-- ~MESSAGE_AFTER~ -->
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websomniac

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Since: Nov 16, 2004
Posts: 1



(Msg. 5) Posted: Tue Nov 16, 2004 9:23 am
Post subject: Re: installation failure [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Nothing short of a clean install of OS10.3.x has seemed to resolve
this issue. This seems to be happening only on OS10.3.x. Main trigger
seems to be when the system was copied from another drive or computer,
or after an upgrade of 10.2.x to 10.3.x. We have completely replaced
the system folder and downloaded Outlook 2001 from the MS site.
Permissions repair, disk utils, command line deletion of prefs
relative to classic environment, running as root. None of it seems to
resolve. The other problem is, there is no erratic behavior from any
other classic apps when this happens.

Any other ideas, folks?
SS

"donander" <donander@> wrote in message news:<a46b9852237a1920a1aa023935dcd626.DeleteThis@localhost.talkaboutmac.com>...
 > I am also having this problem. I tried using the disk utility to fix the
 > permissions. I also checked the permissions on the OS9 System Folder,
 > Control Panels and Fonts and they are all System with admin having
 > read/write permissions. The account I am logged on with is an admin. Any
 > other suggestions?<!-- ~MESSAGE_AFTER~ -->
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Xero69




Joined: Dec 30, 2004
Posts: 1



(Msg. 6) Posted: Thu Dec 30, 2004 2:26 pm
Post subject: I have a solution [Login to view extended thread Info.]

Had this same issue on a brand spanking new G5. Here's how I solved it.

Run the installer if you haven't already, it WILL give you the error message about "cannot write information needed". Within the Outlook folder find the subfolder called "outlook files". Go in there and locate the "outlook settings" control panel. Open that control panel and proceed to configure the email account. Once you are done try launching Outlook. This fixed my problem, and I use Exchange Server for our company email. Good luck!
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