Anyone else missing Microsoft Expression Media?

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Anyone else missing Microsoft Expression Media?

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Mitch

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Since: Feb 02, 2008
Posts: 5

(Msg. 1) Posted: Sat Feb 02, 2008 1:09 pm
Post subject: Anyone else missing Microsoft Expression Media?
Archived from groups: microsoft>public>mac>office (more info?)

I got Office 2008 Home & Student Edition through Microsoft's Super Suite Deal. I chose the option to receive the 3 licenses for the Home & Student Edition + Microsoft Expression Media.<br>
<br>
I received Office today, but no Expression Media. Anyone else not receive Expression Media or is it suppose to ship separately? There was nothing in the box except the software - not even a packing slip.

>> Stay informed about: Anyone else missing Microsoft Expression Media?

JE McGimpsey

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Since: Mar 07, 2004
Posts: 3826

(Msg. 2) Posted: Sat Feb 02, 2008 4:15 pm Post subject: Re: Anyone else missing Microsoft Expression Media? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

In article <ee8bce5.-1.DeleteThis@webcrossing.caR9absDaxw>, Mitch.DeleteThis@officeformac.com wrote: > I got Office 2008 Home & Student Edition through Microsoft's Super Suite > Deal. I chose the option to receive the 3 licenses for the Home & Student > Edition + Microsoft Expression Media.<br> > <br> > I received Office today, but no Expression Media. Anyone else not receive > Expression Media or is it suppose to ship separately? There was nothing in > the box except the software - not even a packing slip. The Super Suite deal was for either the H&S edition (with three licenses) or the Special Media Edition (with one license and Expression Media). Not both. >> Stay informed about: Anyone else missing Microsoft Expression Media?

Mitch

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Since: Feb 02, 2008
Posts: 5

(Msg. 3) Posted: Sat Feb 02, 2008 5:12 pm Post subject: Re: Anyone else missing Microsoft Expression Media? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

No, that's not true. I still have the redemptiom form. The choices were:<br> <br> OPTION ONE: Send me Office 2008 for Mac Special Media Edition (includes 1 license for business or personal use, also includes Exchange Server support , additional Automator Actions plus Microsoft Expression Media for Mac)<br> <br> OPTION TWO: Send me Office 2008 for Mac Home & Student Edition (includes 3 licenses for home or non-commercial use only; does NOT include Exchange Server support or Automator Actions) + Microsoft Expression Media for Mac >> Stay informed about: Anyone else missing Microsoft Expression Media?

Mr. Strat

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Since: Oct 17, 2007
Posts: 275

(Msg. 4) Posted: Sat Feb 02, 2008 9:16 pm Post subject: Re: Anyone else missing Microsoft Expression Media? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

In article <ee8bce5.-1.RemoveThis@webcrossing.caR9absDaxw>, <Mitch.RemoveThis@officeformac.com> wrote: > I got Office 2008 Home & Student Edition through Microsoft's Super Suite > Deal. I chose the option to receive the 3 licenses for the Home & Student > Edition + Microsoft Expression Media.<br> > <br> > I received Office today, but no Expression Media. Anyone else not receive > Expression Media or is it suppose to ship separately? There was nothing in > the box except the software - not even a packing slip. Is it really necessary to post in HTML? >> Stay informed about: Anyone else missing Microsoft Expression Media?

JE McGimpsey

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Since: Mar 07, 2004
Posts: 3826

(Msg. 5) Posted: Sun Feb 03, 2008 9:54 am Post subject: Re: Anyone else missing Microsoft Expression Media? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

In article <ee8bce5.1 DeleteThis @webcrossing.caR9absDaxw>, Mitch DeleteThis @officeformac.com wrote: > No, that's not true. I still have the redemptiom form. The choices were:<br> > <br> > OPTION ONE: Send me Office 2008 for Mac Special Media Edition (includes 1 > license for business or personal use, also includes Exchange Server support , > additional Automator Actions plus Microsoft Expression Media for Mac)<br> > <br> > OPTION TWO: Send me Office 2008 for Mac Home & Student Edition (includes > 3 licenses for home or non-commercial use only; does NOT include Exchange > Server support or Automator Actions) + Microsoft Expression Media for Mac You're right - I was misremembering. I don't know how the fulfillment will work, but I would call the too-free number on the form. >> Stay informed about: Anyone else missing Microsoft Expression Media?

CyberTaz

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Since: Jul 20, 2005
Posts: 1719

(Msg. 6) Posted: Sun Feb 03, 2008 11:08 am Post subject: Re: Anyone else missing Microsoft Expression Media? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

Hi Mitch - I honestly can't say for certain, but my guess would be that since the "bundle" is not a standard offering that the two packages may be shipped separately... To my way of thinking that's a huge mistake, but then again there are lots of things I have my own ideas on:-) Unfortunately we don't have an immediate answer here as nobody in the newsgroup works for MS and offers of this nature are often handled by a third party anyway. I'd suggest you contact MS directly, but check back here just in case anyone monitoring the group has anything to offer. Regards \|:>) Bob Jones [MVP] Office:Mac On 2/2/08 8:12 PM, in article ee8bce5.1.DeleteThis@webcrossing.caR9absDaxw, "Mitch@officeformac.com" <Mitch.DeleteThis@officeformac.com> wrote: > No, that's not true. I still have the redemptiom form. The choices were: > > OPTION ONE: Send me Office 2008 for Mac Special Media Edition (includes 1 > license for business or personal use, also includes Exchange Server support , > additional Automator Actions plus Microsoft Expression Media for Mac) > > OPTION TWO: Send me Office 2008 for Mac Home & Student Edition (includes 3 > licenses for home or non-commercial use only; does NOT include Exchange Server > support or Automator Actions) + Microsoft Expression Media for Mac >> Stay informed about: Anyone else missing Microsoft Expression Media?

Mitch

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Since: Feb 02, 2008
Posts: 5

(Msg. 7) Posted: Sun Feb 03, 2008 11:08 am Post subject: Re: Anyone else missing Microsoft Expression Media? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

Thanks for the reply. You and I think alike - so much easier to ship them together, not to mention it would be more reasonable financially since I had to pay Microsoft only $6.99 for s&h!<br> <br> I have already emailed Microsoft, but their support only answers Monday - Friday so I'll post back when I get a reply. I was just curious to know if anyone else has the same issue or if I'm just getting special treatment : ) >> Stay informed about: Anyone else missing Microsoft Expression Media?

John McGhie1

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Since: May 22, 2004
Posts: 1804

(Msg. 8) Posted: Sun Feb 03, 2008 3:43 pm Post subject: Re: Anyone else missing Microsoft Expression Media? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

Que??? He didn't post in HTML??? Check the source... On 3/02/08 2:46 PM, in article 020220082116057343%rag@nospam.techline.com, "Mr. Strat" <rag.TakeThisOut@nospam.techline.com> wrote: > In article <ee8bce5.-1.TakeThisOut@webcrossing.caR9absDaxw>, > <Mitch.TakeThisOut@officeformac.com> wrote: > >> I got Office 2008 Home & Student Edition through Microsoft's Super Suite >> Deal. I chose the option to receive the 3 licenses for the Home & Student >> Edition + Microsoft Expression Media.<br> >> <br> >> I received Office today, but no Expression Media. Anyone else not receive >> Expression Media or is it suppose to ship separately? There was nothing in >> the box except the software - not even a packing slip. > > Is it really necessary to post in HTML? -- Don't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Consultant Technical Writer McGhie Information Engineering Pty Ltd http://jgmcghie.fastmail.com.au/ Nhulunbuy, Northern Territory, Australia +61 4 1209 1410, mailto:john@mcghie.name >> Stay informed about: Anyone else missing Microsoft Expression Media?

Mitch

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Since: Feb 02, 2008
Posts: 5

(Msg. 9) Posted: Mon Feb 04, 2008 2:12 pm Post subject: Re: Anyone else missing Microsoft Expression Media? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

I received an email from Microsoft today. They apologized for their error and said they would be sending a new product to me, which would include Expression Media.<br> <br> Lucky me, I get to send them back my "original, incomplete product" after I receive a pre-paid label in the mail and then will at some point have a credit issued to my bank within 30 days. I guess that means they're going to charge me again. Oh well. At least I'll have all the software. >> Stay informed about: Anyone else missing Microsoft Expression Media?

ladyvolcc

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Since: Feb 06, 2008
Posts: 2

(Msg. 10) Posted: Wed Feb 06, 2008 5:07 pm Post subject: Re: Anyone else missing Microsoft Expression Media? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

Mitch, what email did you use please? I've had no luck with the phone...just the runaround. Out of curiosity, had you already opened the box?<br> Thanks. >> Stay informed about: Anyone else missing Microsoft Expression Media?

Mitch

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Since: Feb 02, 2008
Posts: 5

(Msg. 11) Posted: Wed Feb 06, 2008 5:59 pm Post subject: Re: Anyone else missing Microsoft Expression Media? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

I sent the email to officemacTG.DeleteThis@one.microsoft.update.com (found it on the redemption form.)<br> <br> I received an email yesterday that my new order had shipped, but I'm afraid it's going to be the same thing as what I already received - the description is the same - OFFICE MAC HOME STUDENT 2008 EN DVD (Part No: GZA-00042).<br> <br> Yes, I have already opened the first box and installed it. I had thought maybe the Expression Media was bundled into the Home & Student version since I didn't get a separate DVD for it. >> Stay informed about: Anyone else missing Microsoft Expression Media?

John McGhie1

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Since: May 22, 2004
Posts: 1804

(Msg. 12) Posted: Wed Mar 05, 2008 11:01 am Post subject: Re: Anyone else missing Microsoft Expression Media? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

Yeah, once Sherjo gets on the case, things start moving. Even Steve Ballmer is terrified of her :-) Cheers On 5/03/08 4:54 AM, in article ee8bce5.13 DeleteThis @webcrossing.caR9absDaxw, "hearncl@officeformac.com" <hearncl DeleteThis @officeformac.com> wrote: > My email to Microsoft was answered promptly, and I was promised a new Office > 2008 with Expression Media included. Although it was on back-order for about a > month, it arrived yesterday, complete. -- Don't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Consultant Technical Writer +61 4 1209 1410, mailto:john@mcghie.name McGhie Information Engineering Pty Ltd http://jgmcghie.fastmail.com.au/ Sydney, Australia. S33°53'34.20 E151°14'54.50 >> Stay informed about: Anyone else missing Microsoft Expression Media?

Eddie

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Since: May 08, 2008
Posts: 1

(Msg. 13) Posted: Thu May 08, 2008 9:39 pm Post subject: Re: Anyone else missing Microsoft Expression Media? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

> Mitch and all: thanks for posting this. We are working closely with the fulfillment house to find out what the issue is - we have received some other reports of this, and will resolve it as quickly as possible. What you should get is the H&S edition and a DVD for Expression Media if that is what you chose. We will have an update on this newsgroup next week when we have more info. Best - sheridan jones, Microsoft > Hi. I too chose option 2 but never received my DVD for Expression Media. What should I do next so that I get my copy? >> Stay informed about: Anyone else missing Microsoft Expression Media?

John McGhie1

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Since: May 22, 2004
Posts: 1804

(Msg. 14) Posted: Fri May 09, 2008 6:34 pm Post subject: Re: Anyone else missing Microsoft Expression Media? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

If you have questions regarding the Microsoft Office 2008 for Mac Technology Guarantee or would like to check the status of your order you may call: *1-888-285-6247* Customer service hours are Monday thru Friday 8:00 am to 10:00 pm EST. For email support, please email officemacTG.DeleteThis@one.microsoft.upgrade.com and allow 48 hours for a response. On 9/05/08 3:39 PM, in article ee8bce5.15.DeleteThis@webcrossing.caR9absDaxw, "Eddie@officeformac.com" <Eddie.DeleteThis@officeformac.com> wrote: >> Mitch and all: thanks for posting this. We are working closely with the >> fulfillment house to find out what the issue is - we have received some other >> reports of this, and will resolve it as quickly as possible. What you should >> get is the H&S edition and a DVD for Expression Media if that is what you >> chose. We will have an update on this newsgroup next week when we have more >> info. Best - sheridan jones, Microsoft >> > > Hi. I too chose option 2 but never received my DVD for Expression Media. What > should I do next so that I get my copy? -- Don't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Microsoft MVP, Word and Word:Mac Sydney, Australia. mailto:john@mcghie.name >> Stay informed about: Anyone else missing Microsoft Expression Media?

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