Can't preview or print any Word documents

I'm guessing he's in OS 10.5.2, he's using Word 2008, and he has a Xerox
printer. In which case, it's a known bug: shout (loudly!!) at Xerox. We're
waiting on a fix from them.


On 15/02/08 12:02 AM, in article ee8d664.-1 DeleteThis @webcrossing.caR9absDaxw,
"Joe_Bosco@officeformac.com" wrote:

> MS Office for MacBook....Word documents created do not show up in print
> preview. Print command creates blanks in printer. All other Office docs
> preview and print just fine.
>
> The Word docs do attach and email properly for opening and viewing and
> printing from other Macs and PC's
>
> Immensely frustrating

--
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John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:john@mcghie.name
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
 >> Stay informed about: Can't preview or print any Word documents 

have exactly the same problem with word & some slides on powerpoint yes i am using office:mac 2008
yes i am on OS 10.5.2
but i am using a Samsung CLX-3160FN colour laser printer, not a xerox.

pls help ...

(ps: no problem with excel so far)
 >> Stay informed about: Can't preview or print any Word documents 

Sorry, the bad news is that we can't help... It appears that the Apple OS X
Printing Subsystem has a bug in it on OS 10.5.2.

Yours is the first report I have seen of it affecting a Samsung printer: who
makes the engine for that, I wonder?

Word and PowerPoint do not contain any printing software. They simply hand
the job over to the OS X print subsystem. It would appear that something
has changed in the operating system, and print commands produced by the
drivers for certain kinds of printer, that work perfectly well in OS 10.4
through 10.5.1 now suddenly don't work. Whatever Microsoft Office is doing
seems to work OK for all the other printers out there. It appears to be a
problem restricted to specific models from specific manufacturers.

We were given only one work-around for this: set the print resolution to 600
dpi or below, if your printer driver permits that. But it didn't work for
everyone.

Sorry: There are many people waiting anxiously for the resolution to this
one.

Cheers

On 27/02/08 9:14 PM, in article ee8d664.2.TakeThisOut@webcrossing.caR9absDaxw, "mk wong
" <> wrote:

> have exactly the same problem with word & some slides on powerpoint yes i am
> using office:mac 2008
> yes i am on OS 10.5.2
> but i am using a Samsung CLX-3160FN colour laser printer, not a xerox.
>
> pls help ...
>
> (ps: no problem with excel so far)

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:john@mcghie.name
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
 >> Stay informed about: Can't preview or print any Word documents 

I have exactly the same problem with a new IMac, Leopard and the Samsung CLX-3160FN laser printer. Nice to know I'm not going mad...I'm new to Mac, did the print resolution solution work? If so, can you give me some steps to do it?
 >> Stay informed about: Can't preview or print any Word documents 

Hi Barbara:

I doubt if it's worth trying: I don't think it works.

And only a person who owns a Samsung printer can tell you, because the
options in the dialog box are provided by the printer driver.

Go to File>Print and see if you have an option "Paper Quality and Type" in
the third drop-down where it says "Copies and Pages". If you do, it "might"
be in there.

Cheers


On 29/02/08 3:16 PM, in article ee8d664.4 RemoveThis @webcrossing.caR9absDaxw, "Barbara
Walker " <> wrote:

> I have exactly the same problem with a new IMac, Leopard and the Samsung
> CLX-3160FN laser printer. Nice to know I'm not going mad...I'm new to Mac, did
> the print resolution solution work? If so, can you give me some steps to do
> it?

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:john@mcghie.name
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
 >> Stay informed about: Can't preview or print any Word documents 

John McGhie wrote:
> Go to File>Print and see if you have an option "Paper Quality and Type" in
> the third drop-down where it says "Copies and Pages". If you do, it "might"
> be in there.
>
For my Brother, it's called Print Settings. Basically, explore all the
options that you can access by changing Copies and Pages to something
else, and you should find a resolution change somewhere. It might be
labeled "draft quality" vs. "fine quality" or something, as well or
instead of a resolution dpi setting--you need to try a lower quality
than currently.
 >> Stay informed about: Can't preview or print any Word documents 

thanks for the feedback.
it didnt work with the samsung, i'm afraid. tried "draft" and other quality choices but still blanks.

who do u think wld be more likely to come up with a fix for this - apple or samsung? i want to try getting some official response to this bug.

thks again
mk wong
 >> Stay informed about: Can't preview or print any Word documents 

good news if anyone still has this problem - it seems to hv been fixed by downloading a new driver frm samsung. here's the url, cheers.

<http://www.samsung.com/us/support/download/supportDown.do?model_nm=CLX-3160FN&mType=DR&vType=L>
 >> Stay informed about: Can't preview or print any Word documents 

Thank YOU for posting this information. It's really important to us if
people get a fix to come back and tell the world what worked.

Cheers

On 16/04/08 11:44 PM, in article ee8d664.8 RemoveThis @webcrossing.caR9absDaxw, "mk
wong" wrote:

> good news if anyone still has this problem - it seems to hv been fixed by
> downloading a new driver frm samsung. here's the url, cheers.
>
>
> <http://www.samsung.com/us/support/download/supportDown.do?model_nm=CLX-3160FN
> &mType=DR&vType=L>

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:john@mcghie.name
 >> Stay informed about: Can't preview or print any Word documents