Can't send or recieve Hotmail emails from Entourage 2001/M..

In article
,
"mhclassic" < > wrote:

 > Just started getting error 1501: HTTP error. The server does not support
 > this request." when trying to send mail or sync entourage 2001 with
 > hotmail. All other POP email accounts continue to sync/send mail
 > flawlessly. I have updated Office and Entourage using 9.04 updater.
 > Prior to Sept 25th hotmail folder syncs and email sending worked normally.
 > Next day started getting the above error. Don't see any other posts and
 > want to know if others are having same problem - any fixes? I can still
 > access Hotmail via Explorer window with not problems.


Recently Hotmail chose to discontinue free access to Hotmail accounts
through Outlook and Outlook Express
<http://www.eweek.com/article2/0,1759,1651948,00.asp>. I would imagine
this affects all client applications including Entourage.

As this newsgroup is deprecated you might get more response in the
currently active newsgroup for Entourage
microsoft.public.mac.office.entourage.

Hope this helps! bill
--
William M. Smith
(Microsoft Interop MVP)
 >> Stay informed about: Can't send or recieve Hotmail emails from Entourage 2001/M.. 

[color=darkblue:cc4154afb3][/color:cc4154afb3] I had to experience the same. Contacted Hotmail support and received an email from a guy who had not read my request properly. The whole communications can be be described as slapstick only - see copy below....

I the meanwhile I have approached Microsoft product support as well where they confirmed that this is indeed something completely due to recent changes in HOTMAIL-servers. Apparently HOTMAIL has blocked the access of email via any email-client (or will subsequently continue with the ones that currently are still working) ON PURPOSE. They want to force their customers to either access their mail via a browser or pay extra fees to regrant access via an email-client. I regard this as an extremely unfriendly attitude towards the customer and will cancel my account by the end of this month, for this measure has not been withdrawn by then!

Recommend everyone who suffers from the same phenomen to do the same.

If you can't join them, beat them! >:-(

Wolf

Dear sir/madam,

Thank you for your reply below. I understand that I need to describe my
problem more thoroughly:

I have been using my Hotmail-Account with an email-client (which is MS
Entourage 2001) for about four years now and for so far not experienced
major-problems. The last time that MSN has somehow changed the setup of the
servers was in autumn 2001 which then lead to the phenomenon described in
the MS-KB-article you find behind the following link
(http://support.microsoft.com/default.aspx?scid=kb;en-us;311217&Product=ent2001)
. As I am currently experiencing similar symptoms - just that it is not
Error 1500 but Error 1501 which is reported - I assume that this can only be
related tot changes that have applied to the server. This assumption is also
supported by the fact that first of all I have not changed anything in my
email-client, and second that my other hotmail-account still works without
any problem.

I am currently writing you by accessing the account via IE5.16 for Mac,
which of course does work, but which is also NOT the intentional way of
using it.

Kindly sort this out and let me know how MSN is planning to resolve this
issue.

Attached with this email you will find a screenshot to illustrate the
problem.

Once again thanks for your help and best regards

Wolf


From: Hotmail Customer Support
Thu, 30 Sep 2004
15:20:30 -0700

Dear Wolf,


Thank you for writing to Hotmail Technical Support.


I apologize for the delay in responding to your message. Every message that Hotmail receives is very important. Unfortunately, we recently received an extremely high volume of e-mail messages and are working diligently to catch up.


I understand that you are getting "the server does not support this
request" while trying to access your Hotmail account.


The issue you have described is usually related to the browser you are
using, as you have mentioned that you are using Macintosh, I have
checked your account and is functioning properly that the issue you have described is not related to Hotmail. So, for further assistance, I
suggest you to contact the help associated with Macintosh.


I apologize that I could not be of much help to you in this regard.
Please write back to us, if you have any further queries regarding MSN
Hotmail. We will be glad to assist you.


Sincerely,

Praveen
MSN Hotmail Technical Support Representative

--- Original Message ---
To: support_x RemoveThis @css.one.microsoft.com
Sent: Wed Sep 29 02:20:03 PDT 2004
Subject: Broken / Other / Other

Date: Wed Sep 29 11:20:01 2004

Operating System: macos
Connection Type: dsl
Browser Type: ie 5+

Dear sir/madam,

as of yesterday I am experiencing that my hotmail account from where I am sending this request no longer is available offline in my ENTOURAGE 2001. Instead of the folder list I receive an error 1501, http error, the server does not support this request. I am working on MacOS 9.2.2 NL and have not changed any setting. My other hotmail account which I have installed for receiving non-private email still works without any
problems. Kindly let me know, what I can to to fix this or what is going
on here.

Thanks very much and best regards
Wolf
 >> Stay informed about: Can't send or recieve Hotmail emails from Entourage 2001/M.. 

I am glad to know that I am not alone. I did discover after hours of search, that Hotmail had decided to suspend the ability of standard Hotmail (non-premium) users to download email to Outlook/Express/Entourage which I think is absurd unless they want to reduce the number of accounts they have as a cost saving move which is still absurd. I assumed that this suspension of downloading I assumed did not apply to me as I subscribed early on to the pay service for $19.95 / yr. for which they recently increased the storage to 2G.
I also wrote to the Hotmail staff (the only way to contact them) and got the following responses:

Hello,

Thank you for writing to Hotmail Technical Support.

I apologize for the delay in responding to your request. Based on your e-mail message, I understand that facing issues with entourage 2001. I would like to inform you to please contact the entourage support team as they will be in a better position to resolve the issue for you. I regret for the inconvenience caused to you. Hotmail only deals with the support option of hotmail accounts only.

Please contact us, if you have any further questions about hotmail.


Sincerely,

Gopi
MSN Hotmail Technical Support Representative

Here is the second response:


Hello,
 
Thank you for contacting Microsoft Online Customer Service.

I apologize for any delay in our response to your issue. Due to an increase in
requests, our response time may be longer than usual. We appreciate your
patience.

From your e-mail, I comprehend that you are experiencing difficulties sending
and receiving Hotmail e-mails from Entourage.
I would like to inform you that, you may have to work directly with a Microsoft
Support Professional, to solve this issue as they would be in a better position
to assist you. You can reach them at:

(800) 936-5700,
Monday-Friday 5.00 a.m. to 9.00 p.m and Saturday-Sunday 6.00 a.m. to 3.00 p.m.
Pacific time.

I hope you find the above information helpful. If you have further concerns with
any Microsoft product, please do not hesitate to contact us.  

Thank you for using Microsoft products and services.

Leela
Microsoft Online Customer Service

"Build Customer Trust and Value By Providing A Quality Experience The First
Time, Every Time"

Delighting Customers is our top priority

If you have any comments or feedback about the service I provided you, please
send an e-mail message to my manager, Lahar Tahbildar, at managers DeleteThis @microsoft.com

Is your software secure? Make sure you are current with all security updates by
running the scan program available at http://www.microsoft.com/security/protect

I love the line about delighting customers...they are obviously out of touch. This is obviously not an Entourage/Outlook/Express problem and hence microsoft product support can't help. I am left to assume that they turned everyone off regardless of whether you are a standard or premium user. Wouldn't you think they would have alerted users first and made sure that the guys who already had upgraded would not be affected. This has cost me at least six hours of my life and I'm not happy about it...especially given they still seem to be in denial that there is a problem. I hope someone will get through to them soon otherwise I'll be forced to make the painful transition to Yahoo or GMail. Thanks for the support. Mike Hobson
 >> Stay informed about: Can't send or recieve Hotmail emails from Entourage 2001/M.. 

I've been having the same problem for a couple of weeks now ever since I switched from Outlook Express to Entourage. I can't access Hotmail through Entrourage, but I still can through Outlook Express, although the settings for both are exactly the same. Bizzare. Oh well, I guess that's Microsoft for you. Since it doesn't look Microsoft is willing to address this issue is there anyway to get around it?

Thanks for clarifying.
 >> Stay informed about: Can't send or recieve Hotmail emails from Entourage 2001/M..